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Messages - GrantP

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Veer / Re: veer contributor help
« on: May 26, 2015, 10:28 »
Hi Dip,

I want to apologize about the image not being removed before today. Something must have happened to our inbox because I dont have any record of your initial email.

I have removed the image from the site. It will take around an hour for it to be completely off the site. Again, I apologize for the delay.

cgartist - Can you please PM me and? I would like to look into your query as well.

Veer / Re: Veer sales nowadays
« on: May 14, 2015, 15:35 »
Dirkr -

I sent this thread to the keywording team. They may be trying a few things on their end to understand your specific issue.

I will ask them and see if they can give me an update.

Veer / Re: Veer sales nowadays
« on: May 14, 2015, 12:59 »
Veer has very low sales and serious keyword issues. Instead of arguing with us why don't you fix things? Time better spent, IMO.


I am not arguing with any of you. I am trying to help explain how the Veer keywording system works. Granted, it isn't perfect (far from it), but I don't find it fair for someone to post accusations regarding their images not being able to be found on the site, or "missing" keywords. If/when that happens it seems appropriate to investigate and respond to their post. I would encourage you to read my responses and try to understand what I am sharing.

I have passed this thread on to many others at Veer. I have done my part. For now, I will keep answering questions the best I can.

Veer / Re: Veer sales nowadays
« on: May 14, 2015, 12:31 »
Noedelhap -

I also want to add this screenshot of all the terms your image is associated with. You submitted 27 original kw's but your image is searching on 74 kw's.

Veer / Re: Veer sales nowadays
« on: May 14, 2015, 12:27 »
"But again, I get that some of the mapping options are funky looking, but they dont impact search negatively. In fact, we put their content in front of way more searches for free".

That is the best way we can explain it. We are not stripping or spamming images with keywords.

Actually, the flunky mapping options putting content in front of more searches IS in fact sort of spamming. Because these images will appear in irrelevant searches.

Let's take an example from one of my images:

Very realistic shiny chrome ball. Gradient mesh used.
Very realistic shiny chrome ball. Gradient mesh used.

Veer keywords:

balls, reflections, shiny, spheres, drawings, shadows, silver color, nobody, white background, three dimensional

My original keywords:

chrome, ball, bullet, metallic, metal, silver, gray, steel, blurry, reflective, reflection, shiny, realistic, photorealistic, realism, clean, sphere, spherical, vector, illustration, drawing, white, shadow, light, shape, object, gradient mesh

(In bold are the (completely) missing ones.)

When I search for "chrome ball", my image doesn't come up, but colored web 2.0 buttons, rugby balls, soccer balls, stairs and chrome pens do.

Hi Noedelhap,

Your image appears for me in search and the keywords you listed are completely incorrect.

Veer / Re: Veer sales nowadays
« on: May 11, 2015, 16:53 »
This is where the disconnect is coming in. The excerpt from the email I received from the keywording team explained it best:

 "But again, I get that some of the mapping options are funky looking, but they dont impact search negatively. In fact, we put their content in front of way more searches for free".I

That is the best way we can explain it. We are not stripping or spamming images with keywords.
but you are. A barrel is not a basement even if the word storage was used.
You are correct, a barrel is not a basement. However, the term cellar, which was submitted with the image, could be rolled into the term basement, which is probably what happened in that instance. It can be found in search by either term.

Veer / Re: Veer sales nowadays
« on: May 11, 2015, 16:37 »
What should we do if your CV does not include the meaning of the keyword for our image?

Feel free to email me with the image that you are concerned about. I would be happy to take a look at it. I would also suggest taking time to review the keywords prior to submitting them. There may be things that aren't matching up in that portion of the process. I understand, you probably embed your KW's and you don't think you should have to review them prior to submission but it may be worth the extra effort.

Veer / Re: Veer sales nowadays
« on: May 11, 2015, 16:31 »
This is where the disconnect is coming in. The excerpt from the email I received from the keywording team explained it best:

 "But again, I get that some of the mapping options are funky looking, but they dont impact search negatively. In fact, we put their content in front of way more searches for free".

That is the best way we can explain it. We are not stripping or spamming images with keywords.

Veer / Re: Veer sales nowadays
« on: May 11, 2015, 16:23 »
Again, not true.

When I look at your image on the site, I see this message:

Based on the keywords you have provided, we will index your image with additional related keywords, shown below.

alcoholic drink, alcoholic drinks, ale, ales, ammo, ammunition, area, areas, barrel, barrels, basement, basements, beer, beers, beverage, beverages, businesses, cellar, cellars, close up, close ups, closeup, close-up, closeups, close-ups, container, containers, drink, drinks, gunpowder, keg, kegs, material, materials, neutral background, neutral backgrounds, no body, No One, no people, nobody, noone, places of business, plain background, plain backgrounds, point of view techniques, storage, storage area, storage areas, storing, weapon, weapons, white background, wine, wineries, winery, wines, wood, wooden

Further, I found your image in search. I searched for "barrel white background". Please see screenshot.

Veer / Re: Veer sales nowadays
« on: May 11, 2015, 14:52 »
Pixel - I know it isn't personal and I completely understand the frustration that something like this causes. Trust me, I am also frustrated. I wish I could do more to simplify this. As you can probably imagine, it's not as simple as removing the CV, especially when a search experience is built around that.

FWIW, I am compiling this feedback and sending it up the ladder. Hopefully, it will give others here a feeling of what the contributor experience is like.

As always, don't hesitate to shoot me an email. My (digital) door is always open.


Veer / Re: Veer sales nowadays
« on: May 11, 2015, 14:08 »
"Northern lights" maps to "auroras". It is being found in either search. The reason why "northern lights" pulls other images that aren't of auroras is because the search engine is seeing them as 2 separate key words specifically "northern" which isn't the best but it happens.

We didn't "strip" that term from your images.

Veer / Re: Veer sales nowadays
« on: May 11, 2015, 13:32 »
I am still looking into Rimglow's issue. It seems as though it could be a metadata mixup on the ingest portion. Waiting on confirmation.

As for the overall "keyword" issue that I have been getting reports of, I feel like 2 things are going on here. The 1st is that, admittedly, the Veer CV needs some work - we are doing our best to clean things up as fast as we can.

The second issue is a possible misunderstanding of how the keyword hierarchy works. Below is a portion of a response from the keyword team regarding an issue with a contributors file and the term "pleasant smells" being substituted for "fragrant". I hope this clears some of the misunderstanding up. Also, please note the mention of "green" and "eco-friendly" in the below discussion. That is also a point of confusion/trouble for some.

You should also note that when you submit your images and  you already have kw's embedded, you can still, and should review them before submitting. To use the "green" example, the editing tool in your workspace will prompt you to clarify whether or not you mean "green(colors)" or "eco-friendly(environmental issue). If you skip this then it will cause issues with words that aren't defined prior to submitting. 

...the preferred term is not affecting search results, and therefore theres no reason I can think of that this is affecting sales. Fragrant and Pleasant Smells return the exact same number of search results. In the exact same order. Eco-friendly is getting added because of the keyword green. Is it sort of weird? Yes it is. Green is one of the worst mapping issues we struggle with. I guess thats actually useful feedback. If theyre giving us the color green, it helps a lot if they use green color or color green so the automap doesnt try and choose the environmental meaning. (Same with orange, black, white, peach colors are the worst).

Heres all the terms we have for pleasant smells that will all return the same results:

Good Smell
Good Smelling
Good Smells
Pleasant Aroma
Pleasant Aromas
Pleasant Odor
Pleasant Odors
Pleasant Odour
Pleasant Odours
Pleasant Scent
Pleasant Scents
Pleasant Smell
Smell Good
Smelling Good
Smells Good

The hierarchies also include results for air fresheners, incense, and perfumes and colognes!


Veer / Upload Limits
« on: May 11, 2015, 10:54 »
Hi All,

I wanted to offer any of you higher upload limits. Please email me directly and I will raise your limit to something more suitable.

[email protected]


Veer / Re: Veer sales nowadays
« on: May 11, 2015, 10:53 »
Just discovered the keyword stripping. Seems really random :-\  Someone talking about shooting themself in the foot..........

So glad I saw this thread. I found over 100 of my files with the main keyword missing. Have no idea why they would remove the main keyword and in some instances create their own substitution! I emailed them the complete list.
Here is the worst offender, with none of these keywords included in the uploaded meta data:

Hi Rimglow,

I want to first apologize to you, and to the rest of the contributors on this thread about this "keyword issue". I think there are a few factors at play re: this issue. I am working with the keyword team now to see if we can get all of you some actual feedback about this problem.

In the meantime, Rimglow, I would like to know if you can send me a list of the original keywords you submitted with the image you linked to. I pulled what looks to be your original set from when you submitted. From what I can tell they are exactly what you took a screenshot of.

- Attachments and other options

Veer / Re: Veer contributor workspace and dashboard
« on: April 20, 2015, 11:40 »
Hi All,

We experienced a very serious site outage over the weekend. It affected the contributor site more than any other area of the site. We are still in the process of repairing the issues and getting everything up and running.

We are extremely sorry for this inconvenience. We know how frustrating this can be. I really appreciate a lot of you emailing me directly. It definitely helps us gauge just how massive this problem is/was.


Veer / Re: Veer Upload
« on: April 13, 2015, 11:00 »
Hi Pixart,

I am looking into this for you. Would you please contact me at [email protected] so I can assist you?


Veer / Re: Tax form
« on: April 08, 2015, 10:20 »
Hi Dumc,

I apologize for this. We are using a new tax for that has removed the extra steps in box 9, regarding treaty countries. We are working on removing that specific popup from the website. As long as you have listed a country in box 9, and that country has a tax treaty with the US, you are going to be fine.


Veer / Re: Veer Web Uploader down
« on: February 26, 2015, 11:23 »
Sorry about this issue. If any of you experience it again please email in ASAP.

Veer / Re: Veer, I want to delete my images!
« on: February 26, 2015, 11:22 »
Hi Whatwolf,

I am sorry for the delayed response. Your emails went into the junk folder for some reason.

I have taken care of this request. Your images should be deleted within the hour.

Veer / Re: Veer Web Uploader down
« on: February 18, 2015, 18:40 »
Hey All,

There was an issue with the FTP and we had to reboot it a few different times today. From what I understand it seems to be fixed.

Please PM me if there are specific issues that you are experiencing. I will do my best to look into them quickly.

 - Grant

Veer / Re: Isn't time for a new keyword strategy?
« on: February 17, 2015, 16:44 »
Hey All,

I wanted to pop in and let you know that we aren't ignoring this question. I wanted to make sure I was able to discuss this with the keywording team.

The short response is that the Veer system has limitations. This is not an unknown thing by all of you. Some of these it shares with other controlled vocabularies like Getty or CorbisImages, some of them it doesnt. We are aware of these shortcomings, and we do have queries and processes in place to monitor what searches our customers are using that are returning zero results, and we do our best to respond accordingly.

The relevancy search encompasses many factors, which includes the popularity of a term or the newness of a term.

Were working to improve the vocabulary tools we use currently; hopefully this will increase our ability to support search going forward.

- Grant

Veer / Re: Dashboard not working
« on: December 18, 2014, 15:37 »
dirkr -

I am going to need more info from you regarding this IPTC issue. I just uploaded a bunch of images via FTP with embedded metadata and everything went through just fine.

Feel free to email me directly at [email protected]

Veer / Re: Dashboard not working
« on: December 10, 2014, 17:10 »
Hey Julie -

There seems to be some sort of site error going on right now. We are looking into it right away. Sorry about this.

Veer / Re: Dashboard not working
« on: December 09, 2014, 16:55 »
I just tested this and the dashboard came up fine. If you want to email me directly I can look into this further.

[email protected]

Hi Niakris,

We have raised the timeout to 5 mins. I hope this helps.


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