Quote from: Chelsey Schaffel on May 10, 2011, 11:12

Hi folks,

Thanks for the information, and PMs. We're looking into this and will get back to you as soon as possible.

With respect to the disappearing emails--we'll investigate this as well. Thomas, we unfortunately don't have any record of receiving the two prior emails you mentioned. Our Contributor Service team does respond to every email they receive, so I'm equally concerned that something seems to be preventing emails from getting through to us, as a few of you are mentioning the same problem. I have passed your PM on (and yours, zenpix) directly to Contributor Service, and we're working to get the issue resolved.

Thanks for your patience, everyone. Ryan or I will give you an update as soon as we have one.

Cheers,

Chelsey

Hi Chelsey,

Thanks

It's nice to know it's a technical problem rather than negligence.
And stumbling upon this post from November, I'm pretty sure now there's a problem in your end:
http://ideas.veer.com/group/marketplace/discussions/172

Sorry for the misunderstanding, I don't have much trust left in the agencies.

Just for the record, my first message was sent from GMail in February and my second from another mail client a couple weeks ago. But apparently none of them made it through the journey.

Hi Thomas- I'm writing up a direct email as we speak concerning your issues, there may be some error afoot and we are researching it right now.

My payment is still sitting in pending. Did anyone else get theirs yesterday?

Hi all,

the accounting department has assured me that the royalty payments will be sent out tomorrow morning.  Sorry for the delay

I don't know about your first question, but I got an error too when I uploaded a batch. Yesterday I couldn't get to the site at all.

We are aware of the issues with image submission following our site release over the weekend.  We should have it corrected and working properly again shortly. Sorry for the inconvenience.

Quote from: Brian O'Shea on December 13, 2010, 17:05

We�ve altered the vector upload workflow so that we can support offering customers a full-slate of rasterized JPEGs in addition to your .EPS vector. This was something many of you, and many of our customers, have been waiting for.
This means that your original .EPS vector file and a full suite of JPEG sizes from XS to XXL will be presented together to the customer on a single product detail page.
This is important - customers will now have the option to pick the file format and size that works best for them.

Is there an update on this? I haven't heard anything more about it or seen it implemented either.

The system has been implemented for all new uploads, or were you referring to when we would be creating JPEG versions of all previously published EPS files?
This is a manual process and it's taking a bit longer then we had hoped.  We've already converted a large portion of previously published EPS files, but it's now looking to be around mid to late February before we will have the rest of the JPEGs created and on the site available for purchase.

Hi Brian,
I uploaded two vectors today (.eps + .jpg same filename), but the processing of the images has problems and do not terminate...

Hi Tilo-  When did you attempt this?  We've just tested the upload system on all browsers and it appears to be working properly at the moment.  Please try again and email [email protected] if you encounter any further troubles

I have very bad experiences with Veer. I am getting plenty of images rejected with the reason of "Unfortunately, we cannot accept this image as it is the second time it has been submitted with poor keywords." Does anyone know what is this? I never submit an image twice so I don't know what they are talking about.
I have 450 images online and 174 rejected with reasons like this and with the reaon of similarity (they are not similars). While I have zero downloads, ZERO at all. I give it up, waste of time.

Hi Nitor,

I just sent you a personal message concerning this issue.  Please respond if you have a moment so I can look into this issue in more detail.

Hi all- I just responded to KB's email directly, but I'll post a response here as well.

We did discover an error in the deactivation process with KB's files, which allowed them to still be accessible via Google search, or by typing in the URL address of the image page on our site.

This has since been corrected by our web team and the images are no longer visible in any way on our site.  The title of the image can still be found via Google search (thought it only brings people to a generic site page), but that should be gone as well once Google 'refreshes' the search results.

Hope that clears everything up for everyone.  The 60 day timeframe we have in our contributor agreement is mainly to cover us in the event that a customer has placed an image in their cart but has not yet purchased it at the time that the portfolio has been removed.  Our intent is in no way to try and hold images or to impede a contributor's exclusivity deal with another site.

If anyone needs to remove their contributor account, please continue to send requests to [email protected], with as much advance notice as possible, in case of unforeseen delays.

Thanks!

What exactly does "cash purchase" mean? Are they going to allow to wire money? At least with credit cards there is some identification of buyers. Are they going to start money laundry?

This refers to buyers being able to purchase images in the same manner formerly only possible with the general Veer RF content, as opposed to only the credit system currently offered for "marketplace" images.

All buyers will of course have to enter in identifying information in order to make a purchase, we have no plans to go into the 'money laundering' business....

Is there a glitch a bug or something with pending shots?  Ive had 17 shots sitting there waiting for editing since the 13 of May.
anybody else?

Sorry for the delay, we have had many more submissions then usual during the Dash For Cash promotion period, and we are doing our best to edit them as fast as we can, in the order that that they were submitted.

I also started to upload again to Veer since the 5th. Thus far I have 155 images accepted and only 5 rejected. So far so good. Just now I received an e-mail: "Weekly Update: Your Veer Dash for Cash earnings so far", stating that I have 50 photos reviewed and accepted to date, which earned me $35.00 . Anyone else received an update with numbers that does not correspond with your actual acceptances?

We are constantly editing and approving images, so the discrepancy most likely stems from the update data having been pulled and compiled a few days before the message went out.

I'm sure that describes what happened here, but if you shoot me an email at [email protected] I'd be happy to take a look at your account to make sure.

i just had many vectors are rejected for these reasons..

Other concerns. Legacy Artboards: Make sure the artboards box is not checked when saving


all are accepted in other websites..

what does it means?

mtkang-

if you would like to email [email protected], we'll be happy to explain this for you.

Thanks

Hi all,

we did have some issues with our FTP server after our site maintenance on Saturday, but we have located and corrected the problem.  From what I can tell via email, folks have been able to once again use the FTP system, so if you haven't tried again since encountering the error over the weekend, I encourage you to do so now.

Thanks!

Just wondering........

Has anyone with images submitted either on or after the 5th of May had them inspected as yet?   

I submitted 100 on the 5th, and another 100 yesterday.   As yet, I haven't had any inspected.

Review times may go on quite a bit longer then we would like during Dash For Cash, but no worries-if they were submitted during the promotion period, and as long as they are eventually approved, you will get paid for them.