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General Stock Discussion / refunds IS
« on: January 03, 2012, 16:01 »
"We regret to inform you that a refund has been issued for a purchase of your file #15770185:
This is in reference to the file downloaded on 16/09/11 for the amount of 2.10
There are a number of reasons why a purchased file may be refunded:
Accidental/Duplicate download
Unauthorized or improper use of a credit card
Incorrect size/format/license purchased
As per our terms and conditions, the client has been advised of their obligations under the Content License Agreement and agrees to the following:
1. They have destroyed the product (including all copies). Any failure to destroy the product or any use of the product will constitute an infringement of the intellectual property rights of iStock and the contributing artists.
2. They have not used or copied the product in any way for any purpose whatsoever.
3. They have not made derivative works from the product.
4. They have not transferred the product to or permitted the product to be used or copied by a third party.
Please note that due to the high volume of daily transactions, we will be unable to provide additional clarification on the refund performed.
Rest assured that measures are always taken when licenses are withdrawn and images deleted any subsequent unlicensed usage will liable to legal action and penalties, as with any unlicensed use of an iStock file.
Regards,
The iStockphoto Team"
Really funny. It says one reason may be credit card fraud. They have accepted it to the point it is part of the standard email. But of course if it was credit card fraud the customer has agreed they have not used it and have destoyed their copy.. Ha Ha.
This is in reference to the file downloaded on 16/09/11 for the amount of 2.10
There are a number of reasons why a purchased file may be refunded:
Accidental/Duplicate download
Unauthorized or improper use of a credit card
Incorrect size/format/license purchased
As per our terms and conditions, the client has been advised of their obligations under the Content License Agreement and agrees to the following:
1. They have destroyed the product (including all copies). Any failure to destroy the product or any use of the product will constitute an infringement of the intellectual property rights of iStock and the contributing artists.
2. They have not used or copied the product in any way for any purpose whatsoever.
3. They have not made derivative works from the product.
4. They have not transferred the product to or permitted the product to be used or copied by a third party.
Please note that due to the high volume of daily transactions, we will be unable to provide additional clarification on the refund performed.
Rest assured that measures are always taken when licenses are withdrawn and images deleted any subsequent unlicensed usage will liable to legal action and penalties, as with any unlicensed use of an iStock file.
Regards,
The iStockphoto Team"
Really funny. It says one reason may be credit card fraud. They have accepted it to the point it is part of the standard email. But of course if it was credit card fraud the customer has agreed they have not used it and have destoyed their copy.. Ha Ha.
