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Messages - Lee@Canva
51
« on: March 04, 2015, 08:11 »
Thanks dirkr Still waiting from early November to get my first batch in. Unsure if they are still stuck in the queue or I should re-upload. I have no access to backend so there is no way for me to check. Is anyone else in this position still?
Everyone who has uploaded images has access to the contributor interface. Email me directly you don't and I'll sort it out. Images uploaded since we started reviewing the backlog exclusively won't appear, but you will still have access to see everything that's in the database on your account.
52
« on: March 03, 2015, 10:12 »
why not use some of talent sitting here to help with the contributor side? -- if you let us dl a or xml of our portfolios and/or sales, there are many here who could create quick stats retrievals, etc
and take some of the pressure off requests for better contributor features
Are you suggestion we have people here build the code for contributor functions on the Canva website? Or that we build a XML download function?
not quite - I was suggesting an interim solution - if you provide a csv or xml file for a portfolio, others can use that to write reports, sort, etc. completely separate from whatever canva decides to add to its own contributor functions later
creating a csv or xml from a database table is usually a db utility already available - so just a small bit of work on canva's part can create a really valuable resource for artists.
That makes sense. I imagine for a typical microstock agency with one database, this would be quite straight forward. However, Canva is quite different. We have a massive volume of designs being created by our users (currently about 1 per second), each of which stores images and text and all sorts of settings. It's not ideal to use a standard SQL database for that, so we don't. But we do use SQL for other data. So contributor sales data is split not only across different database, but across totally different database systems. It's not as trivial as it is for a standard microstock agency. If we're going to put the effort into making something, we're going to build the real deal. That being said, providing an easy download of data has always been on our roadmap. But it comes after providing the web-based interface that all our contributors can use, not before. I know everything is moving slowly. You'll need to continue being patient with us. I hope the sales success makes it worthwhile for you. 
53
« on: March 02, 2015, 12:43 »
How long does a portfolio review take? I submitted mine last week, so I am just curious.
Thanks
They're almost always done within 24 hours. There's currently none outstanding. Can you send it again?
54
« on: March 02, 2015, 08:12 »
@Lee - As of today, how long will it take for images sent to ftp.canva.com to show up under my portfolio (waiting for review) ? I did an upload of 15 images on 26-Feb-15 and so far, I dont see them. The ones that I uploaded (in Oct-2014) are the ones that I am able to see.
I don't know. My guess would be not less than two months. Sorry I can't give you anything more specific.
Thanks Lee. So, if I upload any images today, it will show up in my portfolio in about 2 months. It will show up initially as 'In Review' and after that it will get reviewed. As long as I am using the ftp.canva.com and the password that was sent earlier, I should feel safe in transmitting my files. Am I right ?
- Thanks !
Spot on, yes. Is there an easy way to see rejections? I don't want to have click through 84 pages of portfolio to find them.
Unfortunately not, yet. I know it's a pain. We'll get there one day. You only had two, one of which I just overturned. I've just emailed you the details.
Is there an easy way to see rejections? I don't want to have click through 84 pages of portfolio to find them.
No, its a simple filter, would take a 12 yr old wizkid 3 minutes to code.
Please ask the wizkid to send his CV. We don't discriminate on age. 
why not use some of talent sitting here to help with the contributor side? -- if you let us dl a or xml of our portfolios and/or sales, there are many here who could create quick stats retrievals, etc
and take some of the pressure off requests for better contributor features
Are you suggestion we have people here build the code for contributor functions on the Canva website? Or that we build a XML download function?
55
« on: February 28, 2015, 22:29 »
How so?
Ah, sorry, deactivating all your images made them all unavailable. We don't have any function to show you which ones are used in designs yet, but I'll ask the engineers to permanently delete all the ones that aren't.
56
« on: February 28, 2015, 22:01 »
@Lee - As of today, how long will it take for images sent to ftp.canva.com to show up under my portfolio (waiting for review) ? I did an upload of 15 images on 26-Feb-15 and so far, I dont see them. The ones that I uploaded (in Oct-2014) are the ones that I am able to see.
I don't know. My guess would be not less than two months. Sorry I can't give you anything more specific.
The single use license must surely mean that buyers often return to purchase the same images for subsequent designs, this makes retropective reviews a buyers nightmare. Maybe we can expect plenty of ODs at other agencies?
Actually, the single use license does the opposite. Because there's no financial incentive to use the same image as there is at other agencies, they go looking for different or better images. In the case where they want to use the same image for continuity across various designs, they're almost always doing the designs all together. And despite what you may believe reading this thread, we've actually removed a very small quantity of images (less that what we add on a single, typical day).
And just for clarity, if a customer has already placed an image into a design before the design gets removed, they don't lose the image. It's still available for purchase via that design, just not available to put into any new designs. This is mentioned in our Contributor Agreement, which of course you've all read.
Sadly no I havn't read the Contributor Agreement, leagalise is not one of my languages, I tend to follow members of the forum who seem to be clued up on these things. Unfortunately, with Canva I appear to have made a mistake.
And just for clarity, if a customer has already placed an image into a design before the image gets removed, that design is saved for ever and a day, only if it is it sold will it be released from limbo?
If so I would like to delete my non tied images and keep those in limbo available for sale given that they are now out of my control anyway. How do I know which is which?
Deactivating all your images, as you've just done, has achieved what you're aiming for.
57
« on: February 27, 2015, 15:16 »
Is there an easy way to see rejections? I don't want to have click through 84 pages of portfolio to find them.
Unfortunately not, yet. I know it's a pain. We'll get there one day. You only had two, one of which I just overturned. I've just emailed you the details. Is there an easy way to see rejections? I don't want to have click through 84 pages of portfolio to find them.
No, its a simple filter, would take a 12 yr old wizkid 3 minutes to code.
Please ask the wizkid to send his CV. We don't discriminate on age. Hmm, I guess we there are no top-selling contributors in this thread then. Thanks for the sympathy though, and for responding to us simple pain-in-the-arses.
Or maybe they're just not making suggestions. Ron, I know you think you're a PITA, but believe me, you're not. I like people challenging our assumptions and questioning policies - it gives me a chance to explain some of the details of our strategy and demonstrate that we've considered everything very thoroughly. I guess we've been told. I won't bother Canva with any more suggestions or comments as they apparently don't need or want them.
I didn't mean to offend, but thanks for understanding Jo Ann. I have two gripes with this whole rejecting images in hindsight thing:
1. Communication beforehand about deleting my images would be highly appreciated. This is not personal, but feedback for Canva. It would have been nice to be kept in the loop before images are deleted from my portfolio.
In general I don't want Canva contributors to get any nasty surprises, and had I thought any contributors would be affected so much I would have made an announcement to the email list. What would you have done with the information?
2. Thanks for being a beautiful Beta user. I submitted my content to help a start-up, but I am not confident that love is mutual. Now it feels like "Thanks for being a beta user, but your original content that helped us on our way is no longer needed". That message stings a bit now. SS also maintains a higher standard then when they started out, but they dont go deleting images either.
Ron, you're my favourite! How much of your decision to participate was to "help us out" and how much was to earn royalties??? We're super grateful for all the support we got at the start, but we never asked anyone to help us out. We told them our business model, cited our credentials (investors, previous businesses) and asked people to have faith that we were going to generate MONEY for them. We're off to a great start with that, and so far nobody has pulled out for lack of earnings. If your images "helped us on our way", you have money in your possession for it. We really love our contributors, but we don't do what we do for love. We do it to reward their awesome skills and artistry with as much MONEY as we can. Thats all. I will get over myself, no worries. I just like to vent every now and then 
Hoping to get my sales back by submitting better content.
Yep, definitely my favourite. It's healthy to vent. Keep it coming. And super happy to see that you're going to get your sales back with superior content. THAT is something we're keen to support! ...with money. So can you submit jpg to Canva or do they have to be png? If I cut out my images will that bump up my review time and placement in the library?
Yes, you can submit JPGs. Only submit PNG if the image is cut out, otherwise it will be rejected. If you cut out your own images they'll be reviewed and go into the collection if approved. If they're isolated but not cut out, they go into the glacial cutout queue. How do I know if my portfolio has been affected by this "cleanse"?
I've had quite a few sales in the last few weeks, they really picked up, and now they're almost non-existent :/
Go to your sales page and click on the links to the images. If the image has been removed you'll get a 404 page. Sorry there's not an easier way at this time.
58
« on: February 27, 2015, 09:13 »
"...a couple of times today..."  Wow, when do you get time to shoot? So stoked that we've become this important so quickly.
What's actually going on - in my case anyway - is that I feel Canva, as a new agency, is in a phase of its development where contributor input can make a difference.
Later on, it won't matter at all/as much what contributors say. I think your business model has a lot of potential and to the extent I can, I'd like to influence the contributor end of things by giving input while that's still possible.
Once you're big and successful, we can happily ignore each other
Contributors influence new agencies who haven't done proper research. In Canva's case, that's one of my core functions. I represent contributor needs in decision-making, including identifying which suggestions we need to ignore. There's a massive difference between what the top-selling contributors consistently want and what gets requested / suggested in here. Contributors haven't yet influenced a single policy decision. The only thing we did in response to contributors was to stop reviewing new submissions while we clear the backlog - a non-permanent decision. That being said, we will NEVER ignore our contributors, at least as long as I'm working at the company. Whether suggestions are already on our roadmap or on the ignore list, I acknowledge them and explain our reasoning. We view contributors as key partners, and while there's always some that are more trouble than they're worth, we never want anyone to feel that we're ignoring them. hello Lee, I can't wait to have my portfolio with you, my upload is still waiting your review....
We're making great progress on the backlog. Hopefully it won't be too much longer. Another month or two and we'll be caught up. Thanks for your patience. It's a pity that the backlog of the images to be cut out is so massive. A design service should have a huge amount of cutout images or images on white or black. As it is now, Canva has LESS images on white/black because they are "being cutout". But many buyers don't need a cutout image, just an image on white. So why can Canva not accept all isolated photos, especially the ones with a truly white/black background and replace them, later on, by a cutout version?
It's more complicated than that. We know a lot of designers could use the isolated-on-white images, but in testing many users who were not professional designers (most of our market) were confused by layering and had trouble using isolated images. The decision to keep isolated images out of the collection was well considered. Glad to see some of my September/October images being reviewed at last, worth the wait though as this site is really appealing on so many levels for contributors and buyers alike.
One thing that bugs me is I had a fair few Soft Rejects due to being less than 4 megapixels but only because I've cut the images out myself and hence made the images smaller in the process. If I'd left them on a white background to be cut-out in house would they still be rejected? A lot of effort went into changing them to transparent png files.
And not having any confirmation that new uploads have been successful is a bit off putting (even just an update on the Portfolio number would be a big help to assure the uploader they're not just disappearing into the ether) Gives you a psychological push to keep going particularly when reviews are..sporadic.
Yes, any file that's less than 4 megapixels will be rejected. I know it's a lot of effort - that's why we're not doing it very fast. It's super expensive to do well. We're working on the ingestion side too. We know it sucks. The contributor side is horrible, and they acknowledge that, but there is not much priority to change that. They focus on the buyer side first. I understand that, but its annoying as hell. LOL
It's annoying as hell for me too as I'm the one who has to field the complaints and deal with all the support required. But as someone heavily invested in the success of the business, I don't disagree with the priorities. And as a contributor myself, I also prefer sales to a better back-end. I don't like inexperienced reviewers guessing what buyers want. If a buyer can't find what they want, they will go to another site. So I think sites should accept almost everything. They can make their site look the way they want it through the search. Removing images that have sold well or that are likely to sell well costs us and the site time and money, makes no sense to me.
In theory it might be nice to only have a collection of images that fit a sites ethos but who wants to end up like ImageVortex?
The reviewers don't guess. They're given very clear and comprehensive guidelines. Search optimisation is a big thing. With Solr or cloudsearch you can get a lot of the way quickly and easily, but to go past that level requires a lot of backend integration and collecting new data points. We'll always be doing more and more with search, but removing weak images has a massive impact on the quality of search and the customer experience. Are you editing to a US aesthetic only/mainly, or are you also considering international style differences, which can be huge?
We're not going that deep. We're looking primarily at technical quality, with some very basic, generic style factors (like total snapshots with no production). Thanks again all!!
59
« on: February 26, 2015, 21:26 »
Lee,
Is there some sort of general guidance available about what you do and do not want? In my (limited) experience what sells seems to be under the general categories of isolations or backgrounds, which makes sense to me given your platform. Are those what you are mostly looking for or is there something else that is better? What kinds of images do you definitely not want? A little guidance about general directions might save us all some time. Thanks.
(Sorry for asking if this has already been stated some place but I have not seen it)
We want almost everything. We don't want images with text on them as that's what the Canva editor is for. We don't want nudity, violence or anything that school teachers wouldn't want their kids seeing. And isolated images go into a massive and slow cut-out queue, so don't put any extra effort into uploading those. Otherwise, we're happy to take everything. I have an image that sold on YOUR SITE 78 times that someone decided to just delete. In fact, in just one month it sold 34 times on your site. Are you going to really tell me your customers think that file is not quality and they dont want it?
There is another agency that has had huge success by paying attention to what its customers want instead of what they think is quality.
Are you guys still deleting images?
Images get deleted for lots of different reasons. If you're confused, email me the Media ID and I'll give you more info. I very frequently overturn deletions and approvals (our reviewers are mostly new and we're still refining our policies), but I can't ever make any promises. The people doing 'some' of the cleaning up don't see the quantity of sales of an image. That's not a factor we want to take into consideration. There are some horrible images that sold many times simply because they were in the collection early, or were at the top of the search results for a certain keyword combination. So we know some of our customers think those images are good enough. But part of enabling beautiful design is ensuring our customers get exposed to beautiful images. You and I know a lot of very weak images get sold in microstock, sometimes many times. Not all the buyers are so-called "sophisticated buyers" who know a good image from a not-so-good image. Part of our service, and that of any microstock agency, is image curation - getting the best images in front of the buyers at the right time. A big part of that is removing the poor images from the collection. So yes, I'm going to tell you want you don't want to hear. Some images that have sold many times are going to be removed. And again, happy to discuss specific images with you if you email me the Media ID. I had an image which most likely was used in a template, it sold like gangbusters in January and it was then deleted.
Same goes for you and everyone else, Ron. Just email me specifics and I'll take a look. Sometimes I can overturn the decision, but 78 sales or more won't save a weak image. If 78 sales or fewer were the retention criteria, they'd delete all 240 of my images there! And I've checked a couple of times today to see if anything's been deleted, but so far not.
I cut & paste the sales pages into an excel spreadsheet, sorted them in order of download totals and about half have been downloaded, not one of them sold 78 times.
I understand the idea that sales at other agencies aren't something Canva wants to consider, but I'm truly puzzled as to why an image with demonstrable sales on Canva would be removed - unless there were model release, property release or other IP issues (like it's of a cruise ship, or has a visible logo or something that would only fly as editorial).
"...a couple of times today..." Wow, when do you get time to shoot? So stoked that we've become this important so quickly. The cleanup is happening on two fronts: the top of the search results for most-searched terms, and contributor by contributor. If none of yours have been deactivated it's possible that we re-reviewed your portfolio and didn't remove any, but also possible we haven't got to your portfolio just yet. But for anyone with a strong portfolio and no missed-at-review isolated shots, you have very little to worry about. From what I understand they want pretty images to represent Canva, not ugly images that sell a lot. Beautiful images make beautiful designs.
This. It must be some kind of mistake if they deleted an image that has had 78 sales...
None of my images at Canva have been deleted yet...and I hope I will not have so many deleted when they will go through my portfolio. This month is BME for me at Canva, I do better there now than most months at SS.
Happy to hear you're doing so well with us. We'll do what we can to continue the growth. The single use license must surely mean that buyers often return to purchase the same images for subsequent designs, this makes retropective reviews a buyers nightmare. Maybe we can expect plenty of ODs at other agencies?
Actually, the single use license does the opposite. Because there's no financial incentive to use the same image as there is at other agencies, they go looking for different or better images. In the case where they want to use the same image for continuity across various designs, they're almost always doing the designs all together. And despite what you may believe reading this thread, we've actually removed a very small quantity of images (less that what we add on a single, typical day). And just for clarity, if a customer has already placed an image into a design before the design gets removed, they don't lose the image. It's still available for purchase via that design, just not available to put into any new designs. This is mentioned in our Contributor Agreement, which of course you've all read. "We have more reviewers coming out of training and starting to work now..."
I have deleted images from my portfolio too, but I don't know which ones exactly. Maybe some of the new reviewers started to work now!
I believe they don't even know how many times an image is sold. AFAIK there's no counter of the sales for the individual images.
You can see them in the Your Portfolio page. They'll say "Rejected". We don't display the sale count to the public or to contributors (yet, we will!), but of course we have that information for our own purposes. ... AFAIK there's no counter of the sales for the individual images.
Not on the site; that's where excel's COUNTIF() function helped me in seeing how many images had sold in what quantities, but I used data from my sales pages
If reviewers are unable to see if an image is sold, I think the point made above that this will greatly inconvenience designers when they can't use their design elements again because Canva removed an image they used should prompt Canva to review this deletion policy.
Lee?
I'm really sorry you have to use spreadsheets and monkeywrench scripts to get the data. We have great plans for our contributor backend, but it's just difficult to get it to the top of the priority list. But it is getting closer. As I mentioned above, designers aren't inconvenienced if images in their designs get removed. They can still use them, they just can't add them to other designs. We actually do think these policies through before they're implemented. :/ To all, thanks again for the active topic. We're still chuffed to read such passionate complaints, suggestions and discussion about our business so early after our launch. We really didn't think we'd become important enough for anyone to care as quickly as this. And again, anyone who'd like specific feedback or info about anything to do with their images is welcome to email me directly at any time.
60
« on: February 26, 2015, 11:13 »
Well half my portfolio was rejected in hindsight. Causing my drop in sales.
Others may have a similar experience at the moment as we clean up earlier reviewing errors and bring the collection in line with our new strategy of a smaller, higher-quality collection. As I said to Semmick by email, this wasn't a light decision and we regret not getting these things right from the start. But startups are nothing if not fast learning experiences, and we're adapting to what we learn as we go.
I understand, but I am not happy with it. My sales were slashed by 85%. What I dont understand is that they are called 'reviewing errors' but the images are high quality accepted on all agencies.
We knew we were going to upset contributors with this change, but I'm very happy you understand. We don't dispute that the images were accepted at other agencies, though the "high quality" part is more subjective. Every agency draws the quality line where they believe it works for them. Our line is just in a different spot to some others. However, I am going through my portfolio tomorrow, manually, and make a list for you, because many images are stuck in processing or have a broken thumbnail and are rejected because of that. Maybe we can work on fixing these issues, and I will then also know what work I still have to submit.
I wouldn't bother with this. All images that are stuck in processing will be unstuck in time. If you can see them in your portfolio page, they're in our database and won't get lost. We haven't lost any images yet. If you uploaded them in the last month or so, they haven't been submitted, but they are still in the file system. Those images will be submitted when we finish with the backlog. If the thumbnail is broken that means the image is broken. Those ones you can upload again. Some good sellers were rejected, maybe then can be reconsidered. But I will take that off line with you.
Cheers
Ron
No worries. Happy to discuss this with you, though the fact that images are "good sellers" doesn't carry any weight with us. We're after imagery that enables our customers to create beautiful designs. If we don't think an image can achieve that, we won't take it, regardless of any sales history. Thanks for your patience and understanding, Ron.
61
« on: February 26, 2015, 10:52 »
Well half my portfolio was rejected in hindsight. Causing my drop in sales.
Others may have a similar experience at the moment as we clean up earlier reviewing errors and bring the collection in line with our new strategy of a smaller, higher-quality collection. As I said to Semmick by email, this wasn't a light decision and we regret not getting these things right from the start. But startups are nothing if not fast learning experiences, and we're adapting to what we learn as we go.
62
« on: February 24, 2015, 11:29 »
I'm so excited - 20 or so of my backlogged images are now online! It appears they are being handled in date order (these were from October 4th and newer ones are still in review).
There were a couple that had a (S) rejection - does that mean soft, and is there any way to know what Canva didn't like? If not, it doesn't matter much - I wouldn't resubmit anyway, but if there is a subject matter you don't want more of, or processing you didn't want, it helps to know. Saves both of us time in the long run.
Hey Jo Ann, I'm glad to hear you're excited. We have more reviewers coming out of training and starting to work now, so our progress on the backlog is picking up. We have an issue that prevents us from displaying the data about the rejection reasons, but just email me the Media IDs and I'll let you know what they were. Rejected(S) does indeed mean 'soft' rejection.
63
« on: February 19, 2015, 13:50 »
...Old un-reviewed images - from next week we'll be working through the backlog from the back, so you'll notice review taking longer overall...
Can you give us an idea of what date you're up to now?
I haven't seen anything from my backlog get reviewed (oldest in queue is October 4, 2014); my last approved file was uploaded September 10th, less than a month before the oldest pending item. I was hoping to see something happening by now and just wanted to be sure these ancient files weren't invisible in the system at this point.
If only it were that clean. The backlog isn't ordered by date. I don't think it's ordered by anything much. To help you manage your expectations, I don't think we'll be catching up on the backlog for another two months based on how fast we've been going so far. Don't worry about old files going missing. So far we haven't lost any files.
64
« on: February 12, 2015, 20:51 »
Thanks for a quick answer!
Yes, I noticed that all images can be used in any layout, but if I create something in american letter format (a full page with another background color than white) for instance, it won't be very useful in a square layout since it would leave white areas on the sides. I was just wondering if any layout are extra popular.
And what about sets of design elements? A set of icons for instance. Would I have to separate them and create one vector file per icon? I guess it would be quite a lot of work for the staff at Canva to do that... unless you have some smart software.
And a final question. I saw that EPS or SVG are acceptable formats. Does the EPS files have to be EPS8? Or can I use transparency and upload EPS10 files?
We're a design tool, so we're after design elements, not finished designs, which is what "american letter format" sounds like. If you're interested in that sort of work, check out our designers program: http:www.canva.com/designers If you submit something through our contributor program that looks more like a design than a design element, it'll be rejected. For now, sets go into the Too Hard Basket. We've built a tool that allows us to separate them into individual files with incredible speed, but it's not finished and finishing / implementing it isn't currently high on the priority list. We're not asking anyone to split their sets for us, but we don't object if that's something you want to do. I don't recommend you invest any time in that until we get our vector pipeline operating at a better rate (it's currently crawling painfully slowly). EPS 8 and 10 are both fine.
65
« on: February 12, 2015, 18:43 »
Any point in uploading vectors to Canva? Most of the vector elements seems to be free. And when you search you mostly get photos, even if you include the keyword "vector". And what format (page size) should I go for if I make complete designs? There are so many to chose from. Which ones sell the most?
We have a massive backlog of vectors and we're not yet working through it at a meaningful pace. If you already have a contributor account you might as well upload as part of your regular workflow, but don't expect your files to come online any time soon. If you don't already have a contributor account you're welcome to apply, but we're being extremely selective now. I presume the second part of your question relates to the layouts in the Canva designer. As a contributor you don't need to worry about that. All images can be used in any layout.
66
« on: February 11, 2015, 16:45 »
I love that there's such a variety of perspectives and opinions in this industry. At Canva we're primarily interested in doing business with those who aren't threatened by free images, while respecting those who see it differently. Fluctuating sales for individual contributors has been a part of Canva since day one and we don't expect that to change. Overall sales for February are tracking towards a new record, as they have done every month in our short history. If anyone wants me to have a look at their account for specific concerns, the offer is always open to email me directly.
67
« on: February 05, 2015, 21:37 »
Hi Lee,
some of my pictures have "Rejected (S)" as a status. I assume that means a "soft" rejection, right?
But where can I find the rejection reason?
Soft rejections make no sense if I dont know what needs to be improved.
I agree 100%. We've got that on our list of things to fix. We have the data, it's just got some non-relevant stuff in the same field that we have to remove before we make it visible on the page. If you have only a few that you'd like me to look up for you, send me the Media IDs (11-character code starting with M from the Your Portfolio page).
68
« on: February 01, 2015, 18:12 »
Lee, thank you. As I mentioned there are only one or two (or thereabouts) images in the cut-out queue. I'll e-mail you their I.D. numbers separately. As to the others, I'll wait patiently for the backlog to be caught up.
Got them, thanks. All fixed up.
69
« on: January 31, 2015, 22:23 »
Lee, I've got several old images (September/October vintage). Some say "in review", Others say "Processing", And one or two that say "Pending Cutout."
The in review I understand.
The pending cutout images were part of some of your early-on problems. These, like others already approved, are PNG images with clean edges and transparent backgrounds and should not be in the cutout queue.
If there's just a few of these, email me their Media IDs and I'll fix them up. If there's a lot, email me to let me know - I can't tell who you are by your forum name otherwise I'd have done it now. Those marked processing were also part of the early-on problems. Their status was changed from whatever they were originally to "processing" and have been sitting ever since. I have no idea what the term "processing" represents.
Consider these to be the same as 'In review' - they'll be resubmitted at the end of the backlog too. I assume those marked in review will be handled in due course. I'm most concerned about the other two categories. Will they be reviewed, like others, in the order they were received or are they lost forever and should be uploaded again?
Nothing is lost, and uploading again won't do anything (duplicate files are ignored). As much as we're a mess right now, it's an organised mess and we know exactly where every file is (and where it's supposed to be).
70
« on: January 31, 2015, 21:12 »
New uploads are showing up but it is taking a few days
They did, but they won't. We put some recent uploads through earlier this week to keep the queue full while the next batch of old images was coming into the queue (it's a slower process). Please don't expect any new uploads to come online for a month or two.
71
« on: January 30, 2015, 20:48 »
So our new uploads are there just not visible to us?
Correct. Glad to hear the backlog is being cleared, wise move!
Sure.
72
« on: January 28, 2015, 21:03 »
Happy for you to post that, Sean. Canva doesn't fire contributors for sharing monkeyscripts.
73
« on: January 28, 2015, 14:54 »
Hi Lee,
it seems that new FTP uploads (from January) dont even get imported anymore...? At least they are not visible on the "Your Portfolio" site.
Is that a bug? Or is it a feature?
Hey, yep, that's a feature. We were asked to review older images first, so newer images aren't being submitted at this time. Once we clear the backlog, we'll come back to the more recent images. Lee, is there any chance of getting better portfolio management system, something like what Shutterstock has? I need to click to 55 pages to see what I have accepted and what is rejected or pending. There is no way to filter a portfolio. Having a page with 100 images in lines would be a great improvement. Shutterstock's Catalog Manager is very good. Also is it possible to get more image stats and show thumbnails of sold images? Thanks for considering.
It's on the list. We know you want it, we know why, and we know how important it is. But it's till not our top priority. It'll happen, just not right away. You can also go to any page in your portfolio and type in the keyword or title of the file you are looking for. (at the top of page) Saves from going through every page.
This field is a non-optimised search, so for anyone with a sizeable portfolio, it'll timeout. At some point it'll be fixed. Thanks for the suggestion guys, I am looking for a simple portfolio overview/editing/filter system guys, I am not looking for a single image. I have no way of quickly seeing what is accepted, rejected, pending. Contributor admin tools is one of the things that really need improvement on Canva. IMO
No argument from us. The current tools are crap. It is important, but getting images reviewed is more important. I'll start nudging them on other things once my images submitted the first week of October have been reviewed
Looking forward to it. The nudging doesn't do much, but we love knowing that you care enough to nudge. If we weren't focussed on sales, you probably wouldn't care. I think it is good their priority is selling. Reviewing is slow and the portfolio is a mess, but they do sell! My number two after SS, when it comes to microstock.
Yep, that's what I'm talking about. Awesome. What's the latest with vectors, Lee? Mine are nearly having their 1st Canva birthday and haven't gone live yet
Then they're still young. Our first vector contributors uploaded nearly three years ago. If you know a way to serve watermarked vectors to a browser, let us know and we'll get them online right away. I assume that the review department is not coding the site. I agree with you, but I think the two issues can be done at the same time.
You assume correctly. We're working on everything, but it's a balancing act. Lots of competing priorities and stakeholders. Thanks everyone for your continued interest. We're seeing great growth and appreciate our contributors as partners in the journey.
74
« on: January 19, 2015, 13:28 »
Hey Lee,
Just wondering what the progress is on those images that were approved but didn't get watermarked? I had a bunch approved, but still only got 4 online for sale due to this issue.
Cheers
We'll be getting to those this week. We won't forget.
Awesome, thanks Lee, looking forward to seeing them back online again.
Just to keep you updated, all the images have been re-rendered with the watermarks and we plan to get them reactivated tomorrow. How are sales going with you all? Mine were fabulous in December, but January has fallen like a rock. As if all customers were designing Christmas cards and stopped after New Year. As Canva is new, I'm not sure what caused this : growing number of images, change in search algorithm, or just a slow month.
I wouldn't waste too much time wondering about what impacts your sales trends at Canva just yet. We're still so new and there's so many things changing that it's never a simple answer. The search optimisation work we did in October had a huge influence on many of the top earners, some positive and others negative. We're constantly changing our layouts and layout categories, which generate huge sales boosts for the images good enough to catch the eye of our layout designers. We're also still adding new metrics to the collection and the search algorithm which also have their influence. We're receiving 10k images a day from our fewer-than-500 contributors, yet removing large numbers of sub-standard images too. And monthly royalty growth remains in double-figures every month, even December! Trying to reverse-engineer all that is futile. I have basically no Christmas images and so far January is better than December. Less than 25% of what I have uploaded has been through review - stuck in the October limbo - so very few online but a decent return per accepted image so I am hoping the others get reviewed soon.
After the concerns expressed about reviews happening out of order, we took some time to implement a new process to review in order. This means many of you won't have 'any' images reviewed for the next few months. Sorry. We're doing our best to catch up as quickly as possible. Thanks everyone for your ongoing patience on this!
75
« on: January 11, 2015, 20:56 »
Hey Lee,
Just wondering what the progress is on those images that were approved but didn't get watermarked? I had a bunch approved, but still only got 4 online for sale due to this issue.
Cheers
We'll be getting to those this week. We won't forget.
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