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Messages - DCStudio

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1
MicrostockSubmitter / Re: Updates
« on: April 30, 2020, 06:20 »
I do not have a limit on Videohive. The files that got rejected where in fact using the last version. I think you are using a non-standard h264 codec or something that apple and their quicktime do not like.
I have talked with somebody from the tech support of the app and I think they re-directed all the talk to you, so I am not gonna re-rewrite everething here.
Please just let as know when it will be fixed. Thank you!

2
MicrostockSubmitter / Re: Updates
« on: April 29, 2020, 17:23 »
By update you mean just start the desktop app and it should update automatically right? If there is other way of updating please let me know because I run on version 1.5.0.1891 and today I had a bunch of videos soft rejected from videogive because of the codec error:
We're encountering an issue where your 4K videos play correctly, but your HD videos are failing to playback properly in Quicktime because they've been encoded using a non-standard video codec. We suspect you may be using Stock Submitter to downscale your 4K video to HD, and they had a bug recently that caused this codec issue. You'll need to update your Stock Submitter software to correct this issue. You can read more details about this issue here: https://forums.envato.com/t/stocksubmitter-users-please-make-sure-to-update-stocksubmitter/300839.

If you are not using StockSubmitter to downscale your footage, then please make sure you're uploading your footage in one of our supported codec options (H.264, Photo JPEG, or Apple ProRes). Please test all videos to confirm that they playback correctly in Quicktime before submitting them to VideoHive.

When this will be fixed?

3
Newbie Discussion / Re: Tagging Videos, such a pain for me.
« on: January 04, 2018, 11:55 »
Hello. I use StockSubbmiter app for tagging and uploading videos. It is very useful, for photos I use Adobe Bridge. Yes, it takes some times to properlly tag your files but it is an investment. The stocksubbmiter app also let you upload to multiple sites directly. Give it a shot, they have a free version also.

4
Your last e-mail helped :) Thank you very much :)

5
I have replyed to the mail and have send 3 error reports. Nothing. I still get the same error to videohive.

6
I have write it an email to you or the members of your team. Shortly - your suggestion did not work since I was logged in with my account, not a guest account. The problem still persist. Thank you.

7
Generally is working fine for me too, but this bug keeps popping up from time to time. Last time was with alamy, the same thing! And usually it dissapears the next day, but this time is allready the second day in a row that is doing the same thing!

8
Hello everebody. I have been using stocksubmitter for more than a year now and I am preatty happy with it but one bug is driving me CRAZY specially the last couple of days!

I have a unlimited subbmition account so when I receive a message that all my submisions are used allready is driving me nuts! The last couple of days is only for videohive site that is giving me this error. I have tried contacting the support but, as usualy, nobody is answearing there and the last couple of times I receuive the message: [6:17:45 PM] [System]: Disconnected from the chat server :(

Did somebody else had the same problem lattely?

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