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Symbiostock - Hosting / Never Buy Hosting Plan At OVH (highly unprofessional)
« on: March 21, 2019, 05:04 »
Hi,
Sorry for this long thread.
I own an independent stock agency where I sell my own vectors and motion graphics, and this is a message to help you avoid the mistake I made by trying to use OVH society as my hosting company. My website uses symbiostock software and Symbiostock at this time were about to stop managing hosting websites, so I needed to find a new hosting agency with few specific options for my hosting plan.
I decided to try OVH and tried several times patiently to call OVH society by phone but no way to join them.
I was -sadly- confident so I decided, on last nov 23th, to buy a hosting plan for around $500, which seemed solid enough for my website and opened a ticket asking them if they offer the options I needed (specifically the Imagick module and cPanel dashboard for advanced task allowing me to migrate my website effortless).
I noticed they have a 14 day guarantee... And guess: they only answered to my ticket 19 days later, saying they have imagick but not the cPanel module, without which it was impossible to migrate my website. In the meantime I was urged by symbiostock to find a hosting agency before they shut everything down so I bought a hosting plan at Inmotion hosting agency for the same amount approximately.
When I asked OVH society for a refund they refused because of the 14 days guarantee and they simply didn't want to acknowledge their responsibility with their 19 day answer to my ticket.
I had to insist and finally some support member told me that he will manage this case and check for a way to send me a refund.
I had to be very patient and the guy sent me many messages asking me to be patient.
And now... on march 4th this year they tell me that they offer me a credit on the invoice !!!
But I don't need anything from them! They don't have the services I need and anyway I have another hosting plan elsewhere because of their lazyness and carelessness!
For information I tried Bluehost also as a hosting agency and they refund me immediately in 3 mns since we agreed they don't have the Cpanel option I needed.
So believe me, forget OVH society for a serious, professional and reactive hosting plan.
Hope my story will help microstock friends not to buy anything from them.
Best
PS: I contacted a consumers agency to claim my 500$
Sorry for this long thread.
I own an independent stock agency where I sell my own vectors and motion graphics, and this is a message to help you avoid the mistake I made by trying to use OVH society as my hosting company. My website uses symbiostock software and Symbiostock at this time were about to stop managing hosting websites, so I needed to find a new hosting agency with few specific options for my hosting plan.
I decided to try OVH and tried several times patiently to call OVH society by phone but no way to join them.
I was -sadly- confident so I decided, on last nov 23th, to buy a hosting plan for around $500, which seemed solid enough for my website and opened a ticket asking them if they offer the options I needed (specifically the Imagick module and cPanel dashboard for advanced task allowing me to migrate my website effortless).
I noticed they have a 14 day guarantee... And guess: they only answered to my ticket 19 days later, saying they have imagick but not the cPanel module, without which it was impossible to migrate my website. In the meantime I was urged by symbiostock to find a hosting agency before they shut everything down so I bought a hosting plan at Inmotion hosting agency for the same amount approximately.
When I asked OVH society for a refund they refused because of the 14 days guarantee and they simply didn't want to acknowledge their responsibility with their 19 day answer to my ticket.
I had to insist and finally some support member told me that he will manage this case and check for a way to send me a refund.
I had to be very patient and the guy sent me many messages asking me to be patient.
And now... on march 4th this year they tell me that they offer me a credit on the invoice !!!
But I don't need anything from them! They don't have the services I need and anyway I have another hosting plan elsewhere because of their lazyness and carelessness!
For information I tried Bluehost also as a hosting agency and they refund me immediately in 3 mns since we agreed they don't have the Cpanel option I needed.
So believe me, forget OVH society for a serious, professional and reactive hosting plan.
Hope my story will help microstock friends not to buy anything from them.
Best
PS: I contacted a consumers agency to claim my 500$
