My EPD's for Jan-Jun 2020:

Jan 0.60
Feb 1.82
Mar 0.31 (changed from 0,25 to 0,33 at the end of march)
Apr 0.42
May 0.79
Jun 0.11 (first 12 days)

My previous RPD - Lifetime average:
$0.79

Current RPD (June 1-4 sample):
$0.12

Current reduction in RPD:
85% (Level 3)

Some comment here:
Doing just photo - stopped all uploads to SS

My BigStock experiemce:
- makes 1.89% of my revenue
- lowest RPD $0.27 of all agencies I upload to (quit IStock last year, so now BigStock is the lowest)
- the site is buggy for uploading
- rejection reasons are ridiculous like SS
- support told several times 'we will fix this', nothing happened

Hello,

My name is James and I work at Envato. Thanks for sharing your thoughts. I agree, it's not the best approach. As others have pointed out, there are different perspectives on how to conclude a portfolio review that leads to a no. We've had an internal debate about it (with people presenting thoughts just like what people have presented here) and ultimately we agree that not responding isn't how we want to move forward.

While we've tried to make it clear what the process is, we want people to know just how things are going and when we've finished our evaluation. We've begun work on changing the way the application process works and how it connects with all our systems (not as easy as writing an email unfortunately) and I expect we'll have an updated process to be launched very soon.

If you have any thoughts on words we can use or ways we can share news like this with compassion and empathy, I'd welcome that input. It's never easy to receive a no and if we can do it in a way that encourages people to keep going, that would be my preference.

Thanks again for calling this out and letting us know how you feel and how we can do better.

James.

Hello James,

thanks for answering in here!
I don't really care about being rejected at a site, because this is just how the world is - but what I care about is how this is done.

If a website tells be right after applying as a contributor "If you are unsuccessful you won't hear from us.", I would delete my account right away, after I would have made it through the review. Thats just not the way partners do any business.

So, thanks for your words and I will give a thumbs up, after you have changed your process.
Until I get that answer, to say it in your companies words: "We appreciate your patience!"

Best regards

Edit: And sorry for my english, it's not my first language ;-)

No sales at SS for 2 days now... maybe sales are "collected" and will be shown after 1st of June 

Ok, i think I got your messages ;-)

Thanks a lot!

Quote from: JustAnImage on May 08, 2020, 07:05

@pauws99:
Hmm... I don't see anyone whining here, just sharing information.
But good to see we have guys with your level of wisdom here ;-) Thanks for your helpful comment!

You misread Paw's tone.

If I did, I apologize!

Same here with sales in may at about 40-50% of the "normal" numbers.
(AS and DT are low too for me)

Just to inform you about my experience with "images in a series" (i wrote about a submission limit before in this thread), i receive an email from istock support today, which says:

---------------- Original EMail --------------------------------
Thank you for your message.
 
It appears you are still submitting serial/duplicate content but in separate batches.
 

iStock defines duplicates and/or similars as:
 
- Uploading a series of nearly identical images to your portfolio.
- Making minor alterations to an image already in your portfolio (e.g., changing colors, using the same background but changing the text, etc.).
- Flipping or mirroring a previously approved image horizontally/vertically and uploading it as a new submission.
- Creating a series of images with visually minor variations
 
Offering different versions of the same file can be useful - however, we suggest a limit of three or four of the strongest compositions and not submitting any more than that. When uploading different versions of compositional work, please avoid making minor alterations such as mirroring objects, moving/adding/removing small elements that aren�t immediately apparent to the viewer, small color adjustments, etc.
 
Unfortunately we will be unable to increase your submission limits until you are able to demonstrate your understanding of our self editing guide.
 
Self-editing Guide: https://contributors.gettyimages.com/article.aspx?article_id=4861
 
You�re welcome to request an evaluation of this, six months from the date of this notice (on or after May 29, 2020). To do so, please submit a support ticket: https://accountmanagement.gettyimages.com/Help/SupportTicket
 
I will go ahead and close this ticket. If you would like to reopen this ticket, please reply to the email notification of my response as replies via Account Management will not register a response if the ticket is closed. If you have another question or issue, please create a new ticket as we often need to assign tickets to different people and departments.
 
Sincerely,

------------------------------------------------------------

After saying i am duplicating images and uploading them, i waited their three month to get a new submission review to get the submission limit removed again.

Now i got another 6 month for "images in a series" submission limit, like shooting sightseeing images at night in London (thats what they called duplicates).
So now i quit istick/getty - thats really a joke...

About average over here.

My favourite sale in oct'19 was $0.0006, the customer payed $0.00441 - its a kind of magic, when you can buy an image for <1cent ;-)

Just tried it again to send a ticket today and it still does not work.
Also tried another browser now... it seems they don't want any support ;-)

Hello,

i am try to open a ticket on GettyImages in the Account Management section and it doesn't work...

When i submit the ticket it say "Ticket succesfull - you will get a confirmation email" and thats it - i didn't get a single email and the ticket does not show up in the 'my tickets' section.
(Did this for the last 5 days on two different machines)

Anyone else with such problems?!

Thanks