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Messages - borism

Pages: 1 [2]
26
Bigstock.com / Re: FTP Broken at Bigstock
« on: August 10, 2012, 12:02 »
It might be worth contacting MWEB to ask if they have any ideas. Getting ping times from other users would also be helpful. Sorry about the troubles for now Charl.

27
Bigstock.com / Re: FTP Broken at Bigstock
« on: August 10, 2012, 10:52 »
Hmm, yes your ping times are much better for the other site. What part of the world are you in, and who is your internet service provider? Looks like they might be having a routing issue getting to our servers. Hmmm.

28
Bigstock.com / Re: FTP Broken at Bigstock
« on: August 10, 2012, 10:21 »
Hi Charl,

Unfortunately that does seem very slow (greater than 500ms is generally indicative of a problem). We might be having an issue because of your internet connection. Are you able to run the ping command for an ftp server you don't have problems uploading to and paste the results?

Thanks again,
- Boris

29
Bigstock.com / Re: FTP Broken at Bigstock
« on: August 10, 2012, 09:45 »
Thanks for giving it a try CD123. If you open terminal or command prompt and run "ping ftp.bigstockphoto.com" could you let me know what the results are? Is anyone else also having a similar issue?

Cheers,
- Boris

30
Bigstock.com / Re: FTP Broken at Bigstock
« on: August 09, 2012, 16:03 »
Hi Folks,

We've reset the FTP server which should resolve these issues. Sorry about that. Is anyone still having troubles? If so, please send us a quick email ([email protected]) or let us know via live chat (which is on during EST business hours). Thanks for your patience.

- Boris
Product Owner, Bigstock

31
Bigstock.com / Re: Big Stock Site Renos
« on: July 20, 2012, 10:46 »
Hi Anita,

Thanks for your feedback, we've added the "Upload Images" link to the navigation.

Cheers,
- Boris

32
Bigstock.com / Re: Sudden earnings on BigStock out of nowhere
« on: November 07, 2011, 17:03 »
Hi all,

As some of you have noticed, the issue is now resolved. Thanks again for letting us know and happy selling on Bigstock!

If you have any questions or suggestions, send them our way, [email protected]

- Boris

33
Bigstock.com / Re: Sudden earnings on BigStock out of nowhere
« on: November 07, 2011, 15:42 »
Hi all,

We're taking a look at this right now. I'll post an update here once the issue is resolved.

Thanks for commenting and for your patience.

- Boris
Product Owner, Bigstock

34
Hi Chris,

It could take up to a week, thank you for your patience. If you still don't see anything in a week's time, send me your shutterstock contributor id and I'll take a look.

Regarding your second question, yes, anything you upload to Shutterstock after you initiate the bridge does go automatically to your Bigstock portfolio. It does not work vice-versa (another-words images you add to Bigstock do not automatically get sent to Shutterstock).

Thanks again,
- Boris

Edit: May 23rd, 2011 to correct answer regarding automatic transfers from Shutterstock to Bigstock

35
Hi Christian,

I'm glad to hear Vincent was able to help, and that its working now. (And I apologize for the initial problems). If  you have any other problems with Bridge to Bigstock, feel free to drop me a PM.

Take care and have a great weekend,
- Boris

36
Hi lagereek,

I work at Bigstock and can I can speak with support to check in on the error that you are seeing. Could you send me a private message with your Shutterstock contributor name?

Thanks very much, and sorry to hear about the troubles!

- Boris

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