Quote from: Injustice for all on June 19, 2025, 09:24

things have picked up, 2 video sales yesterday and a few image sales...let's hope for the best!

huh. sadly my sales dropped liek a stone the last 2 days

 

Thank you all for your replies and insights.

@stoker2014 - Thank you for providing the link to the official Adobe representative profile. I checked it out: unfortunately, they don't seem to accept direct messages, and all the links in their profile lead back to the same 'Contact Us' form on the official website, which, in my experience, has not yielded any results. Nevertheless, I appreciate you pointing them out.

@Rage - I'm truly sorry to hear you're in the same situation. It's incredibly frustrating.

Quote from: SuperPhoto on June 19, 2025, 20:11

What do you think the reason might be why you had account issues? I suppose you probably have a feeling/idea of what happened?

@SuperPhoto - To answer your question about the possible reason: the deactivation notice mentioned a violation of Generative AI guidelines. Shortly before that, I had simultaneously uploaded a large batch of AI images for review that had accumulated over several months of work. It's possible the system flagged this as spam, which led to the deactivation. I am more than willing to address and rectify any issues, but it's impossible without any feedback. An interesting fact is that even after the deactivation, I continued to receive emails for about a month with notifications of accepted or rejected work, which adds to the confusion.

Another question I would like to ask for @Adobe Stock Contributor Relations: By assigning case numbers to my inquiries, Adobe officially acknowledges receiving them. In most business practices and legal frameworks, a company has a duty to respond to official user inquiries, especially regarding serious matters like account deactivation. A complete silence for over three months seems to fall short of this obligation. This feels less like a delay and more like a deliberate decision to ignore, which I believe is not a normal practice, especially towards a 10-year partner.

I've seen in this forum thread that people previously had success reaching out to Mat Hayward, but he seems to be inactive now. I also emailed him, but there was no response. Are there any other contacts or staff members one can reach out to for help? Or is the only option really to just sit and wait for months?

Any advice or shared experience would be very valuable.

Re-reading this... "50k" AI images... Even though I know what I'm doing, that... is a fair amount, to do accurately. (Did you do 'ai footage' as well, or was it just the images?)

What kind of quality control did you do, or did you just churn out as much as you could as fast as possible? Assuming you (probably like many with that volume) didn't have good quality control - so you either have an excessive number of IP issues (i.e. "statue of liberty"), or - significant keywording issues (i.e. you have say a picture of an orange with totally unrelated keywords like "race car, building", etc, etc...

That, I suspect is probably what triggered it...

I did manage to obtain a fair amount of info from VLC which I posted above.

This is the only file exported from Sony Movie Studio. Other video files that were exported from Shotcut go through without any problem.

I do prefer using the Sony software for trimming though as it's more refined and precise. Shotcut is more clunky and sometimes not accurate when it comes to trimming.

SFTP

So I exported a video from Sony Movie Studio and uploaded it to SS. I was also planning to upload the same file to AS and P5 but I got an "unsupported file" error on SS. And this has me puzzled. It's an mp4 video and has a frame rate of 25fps. According to VLC, it has the h264 codec and it's also an MPEG-4 video. And apparently, both SS and AS accept MPEG-4 videos. The codec information in VLC also mentions AVC (part 10) and avc1. I thought that surely, a video with those specs would be acceptable but I don't know much about AVC. Would anyone have any ideas on why I'm get an "unsupported file" error for this video file on SS?

See the video characteristics in this program: MediaInfo.
Copy them here.
Do you have problems with only one file? Did all similar files go through to SS?
Trim your file a little in your program, make a new rendering and upload your file to SS under a different name. Report the result.