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Author Topic: Keep getting "1 of your images contain errors"  (Read 2531 times)

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donding

  • Think before you speak
« on: January 24, 2014, 14:07 »
+1
Any one have this problem? I keep hitting the submit button and still get the same error message. It takes me back to the edit page and doesn't show me what the error is. It doesn't matter rather I try to submit one image or all 24, it says the same thing. It did the same thing the other day and I'd save my work and sign out and sign in and all the saved descriptions and keywords would be gone. I did that three times before it finally went through having to redo description and keywords. I'm scared to death to leave the page for fear it will be all gone again. I am getting very frustrated.


« Reply #1 on: January 24, 2014, 14:58 »
+1
I haven't had that problem, and I've submitted a batch most every day.  Have you tried using a different web browser for your submissions?  That may get you past an error which may be related to browser incompatibility, and at the very least will eliminate one set of variables (including errors in cookies stored on your computer).

As a separate issue, I'm guessing you don't edit keywords and descriptions in your files before you upload them.  That's a very bad idea.  Get some software that will let you insert them directly into the file, so each agency will retrieve them automatically.  That will at least speed up and simplify the process of resubmission if it proves necessary.

Also, have to tried the Save button before you hit Submit?  If that works, it will save all your keywords, description, categories and release information.  Makes retrying the submit much faster.

donding

  • Think before you speak
« Reply #2 on: January 24, 2014, 18:59 »
0
I ended logging out from my one computer and did it on the other and it worked. I guess I need to clean up some settings on my main computer.

It wouldn't even "save work". That was why I was getting so frustrated, every time I'd log out I'd have to re-enter everything because it wouldn't save.

I don't mess with keywording anymore except on the site. I've dropped everyone else. Shutterstock is the only place I am now. But I guess I should start doing it again in case this problem continues. Two hours wasted to have to do it over again is not enjoyable...lol

« Reply #3 on: January 25, 2014, 05:37 »
0
I was also having the same problem. Disorderly is right changing browsers solved the problem.


 

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