So terrible. I hope this all get cleared up pronto.

I see under each image a link to the DMCA copyright complain form, that clearly shows that they are expecting some work to be stolen. Did you file a complain with them?

I see it's uploaded by a Chinese user (zcool.com.cn), can't even understand the page just when translated.
What a mess. Hope you can clear your name soon.

POI: Licence is the noun, license is the verb. So 'licence information" is correct.

Sorry for being OT.
Back to the important issue of this thread. Hope the OP gets it resolved soon.

This is very sad, though I still can see your portfolio online.
Did you further contacted shutterstock regarding it? or just let it go.

They should get you back on line soon as long as you have the model release etc.

Someone must have sent them a fake DMCA claiming it is their photo. They wouldn't take you down because of a photo being on  all-free-download as that is a well known site full of stolen content.

Unfortunetly that is the reason.
This is what they send me:
"Shutterstock has discovered that you are submitting images (56525047) to which you do not appear to own the copyright (http://all-free-download.com/free-photos/download/business-people-highdefinition-picture-hd-pictures_168044.html)."

That's nuts, are you sure it's genuinely from shutterstock? Can you log into your account? It's really weird that they would send you that link, even the wording seems odd to me.

As it's a composite image you should be easily able to prove it's yours by providing the full res versions of each image. Especially if some of them aren't online individually. I hope they get you back online right away!

yes - and providing out takes from the shots that haven't been uploaded

Quote from: Justanotherphotographer on December 14, 2016, 04:33

As it's a composite image you should be easily able to prove it's yours by providing the full res versions of each image. Especially if some of them aren't online individually. I hope they get you back online right away!

yes - and providing out takes from the shots that haven't been uploaded

He's also got other shots of the same models and props in his portfolio. As long as he can account for every person in the composite in these ways plus release he should be back up and running no problem. Just sucks that he's lost all that income in the meantime.

-

this him, not who you linked to I think

https://www.shutterstock.com/g/Piotr+Marcinski

ETA, I see the mistake, OP was just linking to other people who have also had stolen work given away on the third party site. His portfolio is the one here. I think it could have been reinstated as I was having trouble accessing earlier and now it is back. If so congrats to the OP

Quote from: Justanotherphotographer on December 14, 2016, 08:21

this him, not who you linked to I think

https://www.shutterstock.com/g/Piotr+Marcinski

ETA, I see the mistake, OP was just linking to other people who have also had stolen work given away on the third party site. His portfolio is the one here. I think it could have been reinstated as I was having trouble accessing earlier and now it is back. If so congrats to the OP

Images are visible but say they 'no longer exist' when you click on them. I hope this gets satisfactorily resolved promptly, as it's rotten to be in this position if you are actually innocent of the accusation, and the loss of income is potentially significant.

It's understandable that Shutterstock have to act decisively if there is a possibility that content is stolen, but I wish they would make it a little easier to be able to quickly and efficiently communicate and resolve such matters.

I'm https://www.shutterstock.com/g/Piotr+Marcinski
I'm not able to login to my acount (even to forum). This photo was conected to other photos of same models (same model releases), but no one checked this. They just send me email that they are suspending my acount.
I send them email, but i didn't get any answer yet.

You have 100K+ files at SS?


Sent from my iPhone using Tapatalk

no wonder they were upset at being closed down! Roughing losing from $600 to $1,000 a day (business day)!

I am able to click on the thumbnail and an image comes up with licensing prices and an option to DL.  I hope this means it has been fixed for you.

I see this here:
http://all-free-download.com/free-photos/download/the-high-speed-train-picture_168538.html

I remember it being a very popular photo on SS many years ago... The "Author" listed here is zcool.com.cn

My portfolio is back online. 2 days ago i had over 197 000 files. Now i see only 84000, but i hope the rest of images will be back soon.

I'm still not able to login to my acount, but photos are on sale, so i think it'll be back soon.

Unfortunetly i'm not earning on my portfolio 600$ dayly at SS, and after may it's not even half of this. But SS is still best erner for me.

I figure you should be making this daily via formula below-

$.1 per image per month = $19,700 

$19,700/30 days- $657 (rounded to the nearest day)

I'm impressed by your numbers, but honestly, I wouldn't put up all those nudes and soft porn.  You're just asking for trouble.

That is so scary but I'm happy to hear your port is back up. Gives me faith in SS.

I am in the same situation as author of the post ( BDS ). The same day my account was disabled - the same reason. They found stolen images sold under thief name.

"Shutterstock has discovered that you are submitting images (119134195) to which you do not appear to own the copyright (http://www.dfiles.me/food-images-high-resolution.html [nofollow] and http://itop100songs.com/food-wallpapers/ [nofollow]). "

I sent e-mail explanation that I have raw file with camera serial number written but there is no answer up to now.

I found many stolen my and other photographers images.
http://all-free-download.com/free-photos/download/food-picture-02-hd-pictures_167557.html [nofollow]

I am in the same situation as author of the post ( BDS ). The same day my account was disabled - the same reason. They found stolen images sold under thief name.

"Shutterstock has discovered that you are submitting images (119134195) to which you do not appear to own the copyright (http://www.dfiles.me/food-images-high-resolution.html and http://itop100songs.com/food-wallpapers/). "

I sent e-mail explanation that I have raw file with camera serial number written but there is no answer up to now.

I found many stolen my and other photographers images.
http://all-free-download.com/free-photos/download/food-picture-02-hd-pictures_167557.html

what was your port size?

Quote from: angelawaye on December 14, 2016, 22:03

That is so scary but I'm happy to hear your port is back up. Gives me faith in SS.

Meh. It just goes to show that SS thinks it can simply disable accounts "no questions asked" and rob the copyright holder of a few days of income without any compensation afterwards.

This is what happens when companies focus on money instead of people. They are so big now, they just don't care. Rake in the dough and don't worry about where it comes from...legitimate photographers or thieves...money is money. 

I am in the same situation as author of the post ( BDS ). The same day my account was disabled - the same reason. They found stolen images sold under thief name.

"Shutterstock has discovered that you are submitting images (119134195) to which you do not appear to own the copyright (http://www.dfiles.me/food-images-high-resolution.html and http://itop100songs.com/food-wallpapers/). "

I sent e-mail explanation that I have raw file with camera serial number written but there is no answer up to now.

I found many stolen my and other photographers images.
http://all-free-download.com/free-photos/download/food-picture-02-hd-pictures_167557.html

Can you link to your portfolio on any other sites please. It make it much easier to investigate. As you've seen if you have nothing to hide this forum can actually help you gather evidence.

Sorry to be paranoid but there are literally hundreds of threads on here with people complaining about account suspensions or closures and I can only remember about three including the OP's turning out to actually be wrong calls.

Link to my site:

https://www.shutterstock.com/pl/g/jacek+chabraszewski [nofollow]

By the way, I can access your portfolio no problem now so have they reinstated you to?

By the way, I can access your portfolio no problem now so have they reinstated you to?

but you can't access the images

I have a problem with sending the RAW file to ss because it exceeds ( even after zipping) the allowable limit (of one file) their mail box. Only 25Mb. The Raw file includes the camera serial number written in exif which I took the photo and still I have .

Quote from: Jch on December 15, 2016, 11:34

I have a problem with sending the RAW file to ss because it exceeds ( even after zipping) the allowable limit (of one file) their mail box. Only 25Mb. The Raw file includes the camera serial number written in exif which I took the photo and still I have .

Let them know you have it and they should provide a way to upload via an ftp address or dropbox or something. They need to get this sorted for you. Frankly it's disgraceful that they would even think to link to a site giving your work away for free to justify suspending your account. Have you tried phoning them?

Unfortunetly they don't have phone number for contributors

I have a problem with sending the RAW file to ss because it exceeds ( even after zipping) the allowable limit (of one file) their mail box. Only 25Mb. The Raw file includes the camera serial number written in exif which I took the photo and still I have .

Try print screen of a raw file opened in PS or similar? I know it's not the same but still, better than nothing, at least for the start...

I think SS just uses some automated system for such cases now. A kind of a bot parsing DMCA requests and turning off accounts automatically. But then you need to contact their "human support" team to turn your account back on. And that team is overloaded with requests, as usually. It is cheap to use bots and expensive to pay salary to humans.

Recently I had a problem with Amazon and it is an awful and irritating experience. Amazon is now using bots and AI (Artificial Idiots) everywhere and if some bot makes a mistake or there is a system (or network) error or humans can not work as fast as AI expects them to ... then things go totally wrong and nobody can fix them, even Amazon supervisors. It took almost 3 weeks to fix a simple issue and it was finally fixed only because I sent 2 emails to Amazon UK CEO!

And all this hassle is because bots do not get any salary and the corporations like this fact a lot.

I know there are lots of pessimists and so called "I`m a realist it has to fail"-people on this board, but I still think we need a union.

On behalf of the contrib they could hire a lawyer and sort this out. Especially since those Agencies are usually located in the US you would be surprised what you can squeeze out of them if misbehaving.

Ok. What is our community going to do to prevent such cases in future? Any ideas? You see that even the portfolio size does not matter. You can have 150'000 photos and 10 years old contributor account but still will be treated as a slave with no respect at all, no phone number to phone contributor support team and get a ban from some bot.

One more petition at change.org? Any better ideas?

Or "swallow it and move on"?

THEY DONT CARE! There are tens of thousands of photographers and millions of images to replace them...what do they care how long a contributor has been there or how many images a contributor has. Bottom line is money...they will spend the least amount of time and money to solve a problem, whether the solution is right or wrong.

My advice is to stop dealing with companies that mistreat you and find something else. If enough large contributors with high quality images leave and their bottom line starts to suffer, then maybe they will take notice but I doubt it even then.

We thought the petition against spamming was actually working because Oringer actually took a few contributors down. My guess is that when they realized how widespread the problem was, taking them ALL down would affect their bottom line. So they are still up and continue to grow. It doesnt matter where their money comes from...legit owners or thieves...money is money.

why people surprised with this number?
shooting in eastern europe is so cheap you can produce for penny and sell for good money.
i went to a capital of eastern  europe, often go there, and last time did some shooting of model, i mostly do travel and general photos.
8 shooting...total paid no more than 250 euro...included model make up most of the time and studio 3 time.
1200 images produced of good quality, girl in eastern europe are so photogenic and so good in front of camera that you barely have to direct them. they are already selling good, i have recovered the money in less than a month.....imagine doing 30 shooting at month...with 1500 euro you can do all rent car, stylist, organize shooting in location.
that's why this guy and most of other russian ukrainaina serbian polish photographer produce like this.
if they had to pay for western europe price they had 5% of portfolio probably.

Disabling just issued image instead of whole port until case is inspected and resolved, would be a good start.

That's great!

Quote from: jonbull on December 16, 2016, 06:52

why people surprised with this number?
shooting in eastern europe is so cheap you can produce for penny and sell for good money.
i went to a capital of eastern  europe, often go there, and last time did some shooting of model, i mostly do travel and general photos.
8 shooting...total paid no more than 250 euro...included model make up most of the time and studio 3 time.
1200 images produced of good quality, girl in eastern europe are so photogenic and so good in front of camera that you barely have to direct them. they are already selling good, i have recovered the money in less than a month.....imagine doing 30 shooting at month...with 1500 euro you can do all rent car, stylist, organize shooting in location.
that's why this guy and most of other russian ukrainaina serbian polish photographer produce like this.
if they had to pay for western europe price they had 5% of portfolio probably.

All depends who you working with. 8 shooting and 250EUR? With makeup? And studio? I would really like to see the results of those shooting. Can you show us?
In every part of the world you can find a model even for free. But paying less to a model (in most cases) usually means that the model is beginner/amateur or just doesnt look and act as professional model should.
So trust me. Even in Eastern Europe if you want to do something professional you have to invest a lot more than 31.25EUR per shooting (so how much did you pay your models? 10-15EUR? Makeup 5EUR?)

BTW: What is "a capital od eastern europe"?

i'm sorry but i intend to be inanimate cause micro stock is for my real photo career hurting. i sell fine art in gallery and high end travel macro and won't mix the two thing.
i have a look at your model and i'd say the level is similar.
i pay 8 euro per hour model make up and studio. so 3 hour is near 70 euro. i did 4 shooting tfp with model release...two young couple i shoot in park and bar, for free, a group friend of 4 people two times i shot tfp.
add make up in some shot, i had an assistant i pay 5 euro hour,....i paid something near 250.
the model i paid are all experienced. in addiction soviet girl are in 90% very open to camera and they know how to pose and act with fluidity...if you go to seaside like black sea you will find many mother taking photos of their young daughter and already at 5 6 years teaching them angle pose etc.
personally i 'd say the results are similar to what i see in your portfolio, and especially the young couple show a more natural feeling compared to professional model....i have the impression that stocks looks more for this natural feeling instead of a true professional model with fake attitude.
but it's my view.

by the way i love poland been there many times in past ,, there are many nice girl, but i not see top notch beauty in the street in the level you can find in any soviet country. maybe your model that are very nice and good fresh look, are top where u live...in moscow or minsk you can find girl like that in every corner, most are student who love being photographed or needs just some cash for their study.

how do you thinkthe hundred of production house in kiev or moscow can deal with all their shooting?
sure i paid probably less than ideal prize, but i would never shoot top notch model for microstcok.

Quote from: jonbull on December 16, 2016, 06:52

why people surprised with this number?
shooting in eastern europe is so cheap you can produce for penny and sell for good money.
i went to a capital of eastern  europe, often go there, and last time did some shooting of model, i mostly do travel and general photos.
8 shooting...total paid no more than 250 euro...included model make up most of the time and studio 3 time.
1200 images produced of good quality, girl in eastern europe are so photogenic and so good in front of camera that you barely have to direct them. they are already selling good, i have recovered the money in less than a month.....imagine doing 30 shooting at month...with 1500 euro you can do all rent car, stylist, organize shooting in location.
that's why this guy and most of other russian ukrainaina serbian polish photographer produce like this.
if they had to pay for western europe price they had 5% of portfolio probably.

All depends who you working with. 8 shooting and 250EUR? With makeup? And studio? I would really like to see the results of those shooting. Can you show us?
In every part of the world you can find a model even for free. But paying less to a model (in most cases) usually means that the model is beginner/amateur or just doesnt look and act as professional model should.
So trust me. Even in Eastern Europe if you want to do something professional you have to invest a lot more than 31.25EUR per shooting (so how much did you pay your models? 10-15EUR? Makeup 5EUR?)

BTW: What is "a capital of eastern europe"?

i add that i'm more oriented in fresh look, young girl , and stocksy kind of shooting. natural not too much make up artist. i like feminine more than dolls...i for example never shoot fake model with fake boobs or lips.. i see you are more oriented towards this model.

Jeez! 197000 files and $.300 a day?  I agree there must be something wrong. I know somebody at SS with a meager 2500 files and he is earning around $.400 per day. Ok he has a very specialized portfolio but even so.

Suggest you check your keywording and as already pointed out this soft porn business dont help its giving the wrong messages.

Jeez! 197000 files and $.300 a day?  I agree there must be something wrong. I know somebody at SS with a meager 2500 files and he is earning around $.400 per day. Ok he has a very specialized portfolio but even so.

Suggest you check your keywording and as already pointed out this soft porn business dont help its giving the wrong messages.

he era right now in 2017 400 dollar every day with 2500 images...i don't believe even if he show statistic.

Quote from: jonbull on December 17, 2016, 09:10

Quote from: gyllens on December 17, 2016, 08:47

Jeez! 197000 files and $.300 a day?  I agree there must be something wrong. I know somebody at SS with a meager 2500 files and he is earning around $.400 per day. Ok he has a very specialized portfolio but even so.

Suggest you check your keywording and as already pointed out this soft porn business dont help its giving the wrong messages.

he era right now in 2017 400 dollar every day with 2500 images...i don't believe even if he show statistic.

It is possible, do not underestimate it.
I know a person earning even more somewhere around $800 a day, but he has very good portfolio of around 30k+ files

well 30000 800 
is not
2500 400..

the some thing happened to me a few years ago, it was easy too proof but it took a couple of a days (I think about a week) till I got my portfolio online again. A couple of hundred dollars had been lost for me without my fault I did hope that the handle these kind of issues differently (not able to withdraw money but leave the portfolio online till the case is scrutinized) now but it's still the same