MicrostockGroup

Agency Based Discussion => Shutterstock.com => Topic started by: velocicarpo on October 06, 2012, 19:32

Title: And it happens again - Shutterstock stats frozen
Post by: velocicarpo on October 06, 2012, 19:32

....check your sales, it might be that your Stats are frozen too and you`ve had a couple of sales which do not appear on the daily stats page.

Maybe they do not calculate the numbers by Database, but just employ some 40.000 Chinese math students to add up our income and sent them on holidays over the weekend :D

Title: Re: And it happens again - Shutterstock stats frozen
Post by: Jo Ann Snover on October 06, 2012, 19:45

Two weekends in a row? I would think they had hired iStock IT people, but we know they don't work weekends, so it can't be :)

Title: Re: And it happens again - Shutterstock stats frozen
Post by: qwerty on October 06, 2012, 21:13

Quote from: jsnover on October 06, 2012, 19:45

Two weekends in a row? I would think they had hired iStock IT people, but we know they don't work weekends, so it can't be :)

Maybe they work 5 days at Istock and 2 days at SS.

Title: Re: And it happens again - Shutterstock stats frozen
Post by: shiyali on October 07, 2012, 02:39

Looks like stats are thawing, they show up again.

Title: Re: And it happens again - Shutterstock stats frozen
Post by: Jo Ann Snover on October 07, 2012, 09:35

Only for Saturday sales. My Sunday sales aren't reflected in the total

Title: Re: And it happens again - Shutterstock stats frozen
Post by: velocicarpo on October 07, 2012, 09:50

Yes, showing up again...the chinese shift workers are back!

Title: Re: And it happens again - Shutterstock stats frozen
Post by: Poncke on October 07, 2012, 10:43

Saturday back, Sunday missing

Title: Re: And it happens again - Shutterstock stats frozen
Post by: JPSDK on October 07, 2012, 12:29

Why do you speculate in this.
Just let them get back in operation.
It does not matter.

Title: Re: And it happens again - Shutterstock stats frozen
Post by: anthonycorreia on October 07, 2012, 15:26

Quote from: Poncke on October 07, 2012, 10:43

Saturday back, Sunday missing

Hello Contributors,

We're looking into the issue and are working to get it resolved as soon as possible.

Sincerely,

Anthony Correia
Director, Content Operations
Shutterstock|Bigstock

Title: Re: And it happens again - Shutterstock stats frozen
Post by: scottbraut on October 07, 2012, 19:17

Hi All,

This should be fixed now.  As always, please report any additional issues.  We sincerely apologize for the inconvenience!

Best,

Scott
VP of Content
Shutterstock

Title: Re: And it happens again - Shutterstock stats frozen
Post by: leaf on October 08, 2012, 17:21

Quote from: scottbraut on October 07, 2012, 19:17

Hi All,

This should be fixed now.  As always, please report any additional issues.  We sincerely apologize for the inconvenience!

Best,

Scott
VP of Content
Shutterstock

thanks for the update

Title: Re: And it happens again - Shutterstock stats frozen
Post by: gostwyck on October 08, 2012, 18:01

Quote from: scottbraut on October 07, 2012, 19:17

Hi All,

This should be fixed now.  As always, please report any additional issues.  We sincerely apologize for the inconvenience!

Best,

Scott
VP of Content
Shutterstock

Thanks Scott.

Is there any chance you could sent an IT team over to Calgary to sort out iStock's reporting of sales and statistics? I'm sure we MSG'ers could club together to cover the cost.