Hi, I'm only contributor at istock, so just curious if SS also have such lax refund policies as istock (e.g. people could just return photos months after downloading and the refund cost would be fully borne by the contributor)?

Thanks.

I don't believe I have ever had a refund at SS (I've been contributing since 2004). BigStock does refunds (owned by SS) and they pull that "privacy" nonsense if you ask whether it was fraud or customer request

With just subs there's no reason for refunds. I wonder with the growth of on demand if things might change

Its only iStock

and FT and 123RF and DT and DP and BigStock and perhaps more!

I just got a refund at SS for footage $20.97 

Quote from: click_click on December 10, 2012, 13:42

I just got a refund at SS for footage $20.97 

oh boy, hope its only for footage, sorry to hear

With quality controls in place I wonder how buyers get into a situation of "not wanting" the clip anymore... 

It's not the quality so what's the problem then?

DT would write: bla bla bla accidental download bla bla bla

SS has previously stated they will absorb any refunds on subscription sales, but EL & footage sales are too large to be written off that way.  This was a few years back, before OD and SOD sales, so I don't know what their position is with regards to these types of sales/refunds.

I can put my head thinking all day about refunds policy in stock and i cannot see the answer ..... HOW CAN SOMEONE REFUND OR RETURN AN IMAGE

-My point is : If the image have problems or issues that restrict the use is logic to be refund, but in that case is logic that must be deleted from database.....is an invalid image !

- Another point is : If the image stays in buyer hands for 1 hour, is enough to make one copy and return the image to agency....i guess maybe 2% of refund images will not be use by buyer or their employes ..... off course they use it , and in Istock case they can legally use it for months and ask for a refund after .....

Is a shame.....

If an image have an issue that justify a refund to one buyer must to justify the refund to all and be deleted. More, is not only contributor blame...agency and their reviewers have guilty to, so 50% half refund for both is logic and the thought is always in the air......they really don�t use it ??!

In RM license is even more ridiculous .... the buyer choose a license for 30 days and ask for a refund 40 days after....

And after contributor refund the commission , the agency refund the money to buyer to OR simple made a chance for another file And why contributor don�t make a change for another file to

we are always the losers !

Is the black side of the game.....