Author Topic: Anyone else having submission issues? (Read 328 times)

Contemporary Dave · « **on:** April 28, 2025, 10:25 »

I'm trying to submit some photos to SS, but the page isn't letting me. It keeps on saying there's spelling errors, despite me clicking the mark all keywords as correct link. Plus, it isn't saving the keywords when you click the save button.

Is anyone else experiencing a similar issue?

wordplanet · « **Reply #1 on:** April 28, 2025, 15:49 »

I uploaded today and had one minor issue - along with a group of illustrative editorial, I had one commercial image and it kept showing needs attention although the keywords were fine - no spelling or other issues showing - & the caption was short enough.

After saving and refreshing the page, it was still showing needs attention. I think it wanted a release, maybe because I had the word suburban in the image, but it wasn't necessary, so I just ignored it and hit submit and all were submitted. In pending images, it doesn't show any problem with the photo now.

It was fine saving my caption changes and keyword additions.

zeljkok · « **Reply #2 on:** April 28, 2025, 17:31 »

I've been noticing that for over a week. It has to do with script that validates keywords, most of the time it is because of plurals. I.e. if you have "Dog" and "Dogs", as soon as you remove "Dogs" it is ok.

On 1 occasion it was because of completely random keyword (non-plural). Only way to get around is to keep removing keywords one by one, till you find what is causing a problem. This is essentially a bug; I can only imagine what a mess their software is.

On related note: I've also been noticing classic iStock keyword recommendations creeping in, meaning some soft of back-end IS/SS merger is happening.

Pacesetter · « **Reply #3 on:** April 28, 2025, 17:36 »

I get that happening to place names. Need to remove them and write them manually and put back in keywords and should be accepted. I had wondered if uppercase letters are problematic but either way this is a workaround that should work for you as well.

wordplanet · « **Reply #4 on:** April 29, 2025, 11:47 »

Just an FYI - the photo that was getting the needs attention message that I submitted anyway went through and was accepted along with the rest of the batches I uploaded in the past two days. So at least the system can be overridden when it is acting up.

zeljkok · « **Reply #5 on:** April 29, 2025, 14:22 »

One more issue I've noticed:

1) RF image gets rejected because of unreleased property
2) Re-submit as Editorial
3) Image gets rejected almost immediately by AI with "This image was already submitted to Shutterstock" reason

Fix: Rename physical file name, change size (ie resize to 99%). Now it passes by dumb AI pre-screening and ends up in standard review queue

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Author Topic: Anyone else having submission issues? (Read 328 times)

Contemporary Dave

wordplanet

zeljkok

Pacesetter

wordplanet

zeljkok

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