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Author Topic: Bugs at Shutterstock  (Read 2334 times)

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« on: June 12, 2012, 15:21 »
first of all excuse my English

here is the list of bugs I experience on shutterstock, I also opened topic about it on SS but noone seems to answer, maybe better luck here:

1. missing images from gallery (not too bad, they can be find in searches and can be seen in portfolio, they are only missing from contributor gallery)

2. no new images in darkroom image gallery stats and catalog manager (same images missing in gallery are missing in darkroom and catalog, and all images are approved more then a week ago)

3. image gallery stats not updated regular like before

4. keyword trend tool show only last month

5. most important and most sales affecting bug is completely messed up popular search, images sorted by popularity looks more like random, newer files with more sales are below older files with none sales, check your specific image that is approved in last month, even if you sell it daily it would be buried below old non sellers

6. relevant and popular are almost the same now, but I do not know how relevant works so can't say anything about that. but they never looked as similar as they looks now

nobody answered on shutterstock forum at least to tell us that they know about bugs and trying to fix them, anything would be good. this is taking too long with no change and no answers so file that can't be seen in popular search will loose all chances to get back

hope someone from SS see this topic here

of course, with all these bugs, SS is still better then most other sites, but this is extremely frustrating


« Reply #1 on: June 12, 2012, 15:28 »
Yup I'm having the same problems, I just have to check my search positions (I'll do it when I get to my computer). Although one of my bestsellers lost it's momentum and that shouldn't happen, not with this one, so it could be due to search being.messed up

« Reply #2 on: June 12, 2012, 15:50 »
very curious change on best match, I check it daily on my best seller and today its way up but not on sales, so it has changed not much time ago.. it is on the second row when it used to be on the 4th.. by relevant just far far, tons of other show up before, over 20 pages after


« Reply #3 on: June 12, 2012, 16:11 »
I just checked by popular, still in the first place and another in the first row, by relevant there are quite a few on the first page. So I dunno why I haven't gotten a single sale of my bestseller yet today, I usually get quite a few. But I don't care, I got a couple of ELs on a few bestsellers (not #1 and #2, but top 10) yesterday, so I guess I'm not affected.


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