I just returned after a hiatus. I'd deleted all my images. I uploaded new ones, they were accepted. But when I went to look the other day, it said I have nothing uploaded and I can't find my portfolio. Everything is different and Support has changed too. I wrote, and I got a reply that a "fellow contributor" had answered my question and it gave a link to "View" it. But the link just led to a general "Help" page with no indication of where the answer might be. No matter how many times I wrote, they never just answered the email, and then they sent me one saying my issue had been "closed"! I mean huh??!
I can see your portfolio page here: https://www.shutterstock.com/g/alison1414/sets (https://www.shutterstock.com/g/alison1414/sets)
But there's no active content. Have you checked whether licensing is switched on in your account settings?
Quote from: alison1414 on April 06, 2025, 16:06
I just returned after a hiatus. I'd deleted all my images. I uploaded new ones, they were accepted. But when I went to look the other day, it said I have nothing uploaded and I can't find my portfolio. Everything is different and Support has changed too. I wrote, and I got a reply that a "fellow contributor" had answered my question and it gave a link to "View" it. But the link just led to a general "Help" page with no indication of where the answer might be. No matter how many times I wrote, they never just answered the email, and then they sent me one saying my issue had been "closed"! I mean huh??!
I had a similar situation some years before to correct personal data - I got a reply that a "fellow contributor" will manage my case and i have to send my ID or passport. I answered - no, it does not look legal that somebody not employed will receive ID of a contributor. Had to abandon because there was repeating the same - not possible to reach employed support.
Always loved your work - too good for Shutterstock and the dimes they now pay.
I recently had to contact support for AI rejections (I don't and never will use AI to create photos).
I won't say I was successful but they were responsive and sorta helpful, I got a case number to add to uploads - but apparently no one looks at that on the review end. They even offered to escalate the issue up the ranks but I told them to forget it it wasn't worth my time.
Don't know your contact method but I used
[email protected] Good Luck
Steve
Quote from: changingsky on April 08, 2025, 13:31
Quote from: alison1414 on April 06, 2025, 16:06
I just returned after a hiatus. I'd deleted all my images. I uploaded new ones, they were accepted. But when I went to look the other day, it said I have nothing uploaded and I can't find my portfolio. Everything is different and Support has changed too. I wrote, and I got a reply that a "fellow contributor" had answered my question and it gave a link to "View" it. But the link just led to a general "Help" page with no indication of where the answer might be. No matter how many times I wrote, they never just answered the email, and then they sent me one saying my issue had been "closed"! I mean huh??!
I had a similar situation some years before to correct personal data - I got a reply that a "fellow contributor" will manage my case and i have to send my ID or passport. I answered - no, it does not look legal that somebody not employed will receive ID of a contributor. Had to abandon because there was repeating the same - not possible to reach employed support.
The 'fellow contributors' just ask you to send any documentation direct to
[email protected]. That's because they don't have access to your personal information, and it needs to be sent directly to Shutterstock staff.