I just returned after a hiatus. I'd deleted all my images. I uploaded new ones, they were accepted. But when I went to look the other day, it said I have nothing uploaded and I can't find my portfolio. Everything is different and Support has changed too. I wrote, and I got a reply that a "fellow contributor" had answered my question and it gave a link to "View" it. But the link just led to a general "Help" page with no indication of where the answer might be. No matter how many times I wrote, they never just answered the email, and then they sent me one saying my issue had been "closed"! I mean huh??!

I just returned after a hiatus. I'd deleted all my images. I uploaded new ones, they were accepted. But when I went to look the other day, it said I have nothing uploaded and I can't find my portfolio. Everything is different and Support has changed too. I wrote, and I got a reply that a "fellow contributor" had answered my question and it gave a link to "View" it. But the link just led to a general "Help" page with no indication of where the answer might be. No matter how many times I wrote, they never just answered the email, and then they sent me one saying my issue had been "closed"! I mean huh??!

I had a similar situation some years before to correct personal data -  I got a reply that a "fellow contributor" will manage my case and i have to send my ID or passport. I answered - no, it does not look legal that somebody not employed will receive ID of a contributor.  Had to abandon because there was repeating the same - not possible to reach employed support.

Quote from: alison1414 on April 06, 2025, 10:06

I just returned after a hiatus. I'd deleted all my images. I uploaded new ones, they were accepted. But when I went to look the other day, it said I have nothing uploaded and I can't find my portfolio. Everything is different and Support has changed too. I wrote, and I got a reply that a "fellow contributor" had answered my question and it gave a link to "View" it. But the link just led to a general "Help" page with no indication of where the answer might be. No matter how many times I wrote, they never just answered the email, and then they sent me one saying my issue had been "closed"! I mean huh??!

I had a similar situation some years before to correct personal data -  I got a reply that a "fellow contributor" will manage my case and i have to send my ID or passport. I answered - no, it does not look legal that somebody not employed will receive ID of a contributor.  Had to abandon because there was repeating the same - not possible to reach employed support.

The 'fellow contributors' just ask you to send any documentation direct to [email protected]. That's because they don't have access to your personal information, and it needs to be sent directly to Shutterstock staff.