Author Topic: Can't Login - Captcha Not Visible? (Read 5777 times)

THP Creative · « **on:** January 22, 2014, 19:50 »

Title says it all. Have tried two browsers and the captcha doesn't show up on either, yet it keeps saying the security code is invalid.

Anyone else?

Jo Ann Snover · « **Reply #1 on:** January 22, 2014, 20:09 »

I logged out and the captcha's missing. Looking at the page, it's not that intended to remove it as the code is still in there...

I can log in on my phone just fine - if you just need to see balance and what sold

THP Creative · « **Reply #2 on:** January 22, 2014, 20:18 »

Quote from: Jo Ann Snover on January 22, 2014, 20:09

I logged out and the captcha's missing. Looking at the page, it's not that intended to remove it as the code is still in there...

I can log in on my phone just fine - if you just need to see balance and what sold

Yeah I'm logged in on my phone too.

Weird.

alids · « **Reply #3 on:** January 22, 2014, 20:23 »

Glad it's not just me.

Have been going mad for half an hour trying to get in.

jefftakespics2 · « **Reply #4 on:** January 22, 2014, 20:40 »

same problem

THP Creative · « **Reply #5 on:** January 22, 2014, 21:27 »

fixed!

w7lwi · « **Reply #6 on:** January 22, 2014, 21:35 »

Quote from: Microstock Man on January 22, 2014, 21:27

fixed!

Nope. Problem still there.

Sedge · « **Reply #7 on:** January 22, 2014, 21:36 »

Not fixed here. FF, Chrome, and Safari... nada Captcha.

grsphoto · « **Reply #8 on:** January 22, 2014, 22:06 »

acouple of days ago the words were un-readable... even after 20+ tries at the Red circle

Sent an email about this to support..answer was:

Shutterstock employs the reCAPTCHA code system to protect your account and to prevent site downtime due to malicious internet bots.

We understand that it is sometimes difficult to read the two word reCAPTCHA code. To find a code you can read, please refresh it as many times as you need by clicking the red circular icon to the right of the security code entry field. If the letters in the reCAPTCHA code are not clearly visible you may need to refresh, restart or change your browser.

If you have entered the code correctly and are still not able to log in, we recommend clearing your browser's cookies and cache and trying again. Or your browser may not be set to accept cookies from Shutterstock, and you will need to add Shutterstock to your browser's trusted sites.

If you do not see a code at all or receive the message "Invalid security code. Please try again.", there may be a Trojan virus or malware on your computer. In these instances we recommend you to update your anti-virus software and further research the matter on technology blogs. You may also want try and contact the reCAPTCHA help desk by clicking the link with the question mark in the code screen.

We are sorry for any inconvenience the reCAPTCHA code may cause, but we believe that it gives us and you the best possible protection. To learn more about reCAPTCHA, please click here: http://www.google.com/recaptcha/learnmore

JPSDK · « **Reply #9 on:** January 22, 2014, 22:30 »

Hello there.
With the captcha, they might have us decifer words that are unreadable by computers for them. They may make money on that.

http://www.google.com/recaptcha/learnmore

Beppe Grillo · « **Reply #10 on:** January 23, 2014, 02:03 »

For those having problem not seeing the captcha.
Try two things:
1) trash the Shutterstock cookie

If that does not work try
2) clean your browsers' cache

I am not sure that it works, but it could be a solution.

Jo Ann Snover · « **Reply #11 on:** January 23, 2014, 02:12 »

Captcha is back for me and I just logged in

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Author Topic: Can't Login - Captcha Not Visible? (Read 5777 times)

THP Creative

Jo Ann Snover

THP Creative

alids

jefftakespics2

THP Creative

w7lwi

Sedge

grsphoto

JPSDK

Beppe Grillo

Jo Ann Snover

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