MicrostockGroup
Agency Based Discussion => Shutterstock.com => Topic started by: THP Creative on January 22, 2014, 19:50
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Title says it all. Have tried two browsers and the captcha doesn't show up on either, yet it keeps saying the security code is invalid.
Anyone else?
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I logged out and the captcha's missing. Looking at the page, it's not that intended to remove it as the code is still in there...
I can log in on my phone just fine - if you just need to see balance and what sold
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I logged out and the captcha's missing. Looking at the page, it's not that intended to remove it as the code is still in there...
I can log in on my phone just fine - if you just need to see balance and what sold
Yeah I'm logged in on my phone too.
Weird.
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Glad it's not just me.
Have been going mad for half an hour trying to get in.
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same problem
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fixed!
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fixed!
Nope. Problem still there.
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Not fixed here. FF, Chrome, and Safari... nada Captcha.
:'(
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acouple of days ago the words were un-readable... even after 20+ tries at the Red circle
Sent an email about this to support..answer was:
Shutterstock employs the reCAPTCHA code system to protect your account and to prevent site downtime due to malicious internet bots.
We understand that it is sometimes difficult to read the two word reCAPTCHA code. To find a code you can read, please refresh it as many times as you need by clicking the red circular icon to the right of the security code entry field. If the letters in the reCAPTCHA code are not clearly visible you may need to refresh, restart or change your browser.
If you have entered the code correctly and are still not able to log in, we recommend clearing your browser's cookies and cache and trying again. Or your browser may not be set to accept cookies from Shutterstock, and you will need to add Shutterstock to your browser's trusted sites.
If you do not see a code at all or receive the message "Invalid security code. Please try again.", there may be a Trojan virus or malware on your computer. In these instances we recommend you to update your anti-virus software and further research the matter on technology blogs. You may also want try and contact the reCAPTCHA help desk by clicking the link with the question mark in the code screen.
We are sorry for any inconvenience the reCAPTCHA code may cause, but we believe that it gives us and you the best possible protection. To learn more about reCAPTCHA, please click here: http://www.google.com/recaptcha/learnmore (http://www.google.com/recaptcha/learnmore)
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Hello there.
With the captcha, they might have us decifer words that are unreadable by computers for them. They may make money on that.
http://www.google.com/recaptcha/learnmore (http://www.google.com/recaptcha/learnmore)
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For those having problem not seeing the captcha.
Try two things:
1) trash the Shutterstock cookie
If that does not work try
2) clean your browsers' cache
I am not sure that it works, but it could be a solution.
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Captcha is back for me and I just logged in