MicrostockGroup

Agency Based Discussion => Shutterstock.com => Topic started by: designer093 on October 16, 2018, 16:26

Title: Shutterstock so many accounts suspended - no email, no reason
Post by: designer093 on October 16, 2018, 16:26
Today me and my friends can't login to shutterstock accounts. And also when I open to portfolio links 404 not found error happens. When I tried to use forget password it showed account suspended message. Don't know why my account suspended also I haven't get any email about that. My friends say that they got suspended too. Anybody knows the reason ???
Title: Re: Shutterstock so many accounts suspended - no email, no reason
Post by: designer093 on October 16, 2018, 19:27
Anyone has the same issue ?
Title: Re: Shutterstock so many accounts suspended - no email, no reason
Post by: Jo Ann Snover on October 16, 2018, 20:19
No.

Have you sent email to support to ask for a reason?

Given that you and friends were all suspended, can you think of anything the group of you might have done - like buying each other's images - that could have been behind the suspension?

It's possible that there was some sort of software glitch or mistake, but asking here won't get you answers - only Shutterstock contributor support can help you.
Title: Re: Shutterstock so many accounts suspended - no email, no reason
Post by: k_t_g on October 16, 2018, 22:21
Might be a world wide thing. YOuTube is having issues. Twitter is acting strange today as well.
Title: Re: Shutterstock so many accounts suspended - no email, no reason
Post by: designer093 on October 16, 2018, 22:50
No, we haven't do buying each other's photo or something else. Yeah I wrote email and asked for a reason, but they haven't responded.
Title: Re: Shutterstock so many accounts suspended - no email, no reason
Post by: medveh on October 17, 2018, 13:44
When something like this happens to a specific group of people it is almost always related. Copying or using somebody else's content in your uploads is the most common reason they do this for but there could be anything really... There was one case years ago I heard where two vector contributors who happened to be friends did nothing really wrong in my opinion. One of them asked for help from the other because there was some issue with her Paypal address (Shutter's site didn't want to accept it for some reason they were not aware of) and the other told her that she should write to admins or support and ask for help, but in the meantime also offered that she should try using the Paypal address the helping friend was using, so she could have her money while the admins figure out what the problem was. So that's what they did which resulted in two accounts with the same Paypal address. They didn't know that it's against the rules of the site. So when the admins checked the email and tried to figure out what was going on they suspended both of them because they were suspicious that the same one person is behind two accounts. End of story, none of them could ever get their accounts back despite several explaining emails.
Title: Re: Shutterstock so many accounts suspended - no email, no reason
Post by: leremy on October 17, 2018, 19:39
This is nightmare for every contributors. Time and time again we heard things like this. I really hope Shutterstock can have a better way of dealing with such matter. I almost felt that they always suspend first before communicating with the contributors.
Title: Re: Shutterstock so many accounts suspended - no email, no reason
Post by: cathyslife on October 17, 2018, 19:49
In just about every instance of contributors reporting something like this, it always comes out in the end that yes, something was done, maybe unknowingly on said contributors part, maybe not, that was against the siteís rules. Hence the closing of accounts. I have been with shutterstock since 2004 and have never had any such problems. But with the way the site has gone downhill, itís possible they have messed something up. It will be interesting to hear what happened.
Title: Re: Shutterstock so many accounts suspended - no email, no reason
Post by: luiscastor on October 17, 2018, 23:06
update?
Title: Re: Shutterstock so many accounts suspended - no email, no reason
Post by: rinderart on October 18, 2018, 00:55
In just about every instance of contributors reporting something like this, it always comes out in the end that yes, something was done, maybe unknowingly on said contributors part, maybe not, that was against the siteís rules. Hence the closing of accounts. I have been with shutterstock since 2004 and have never had any such problems. But with the way the site has gone downhill, itís possible they have messed something up. It will be interesting to hear what happened.

Agree. Posting here means nothing contact [email protected]
Title: Re: Shutterstock so many accounts suspended - no email, no reason
Post by: Fairplay on October 18, 2018, 02:14
http://www.microstockgroup.com/shutterstock-com/shutterstock-suspended-some-accounts-from-azerbaijan-yesterday/msg519547/?topicseen#new (http://www.microstockgroup.com/shutterstock-com/shutterstock-suspended-some-accounts-from-azerbaijan-yesterday/msg519547/?topicseen#new)
Title: Re: Shutterstock so many accounts suspended - no email, no reason
Post by: jonbull on October 18, 2018, 04:34
good job done ss...time they begin taking care of all copycat and scammers from eastern europe.
Title: Re: Shutterstock so many accounts suspended - no email, no reason
Post by: Microstock Posts on October 18, 2018, 05:49
good job done ss...time they begin taking care of all copycat and scammers from eastern europe.

Huh? If u had read the thread posted by Fairplay you would have known that the accounts are now being enabled.
Title: Re: Shutterstock so many accounts suspended - no email, no reason
Post by: nobody on October 18, 2018, 08:50
good job done ss...time they begin taking care of all copycat and scammers from eastern europe.

I get the feeling you really like the East vs West stuff  8)


Title: Re: Shutterstock so many accounts suspended - no email, no reason
Post by: Megapixsell on October 18, 2018, 14:59
I almost passed like you. One friend upload the same picture like me. I passed with a warring!
That picture was made during mutual photo session and remained on his hard drive.
Title: Re: Shutterstock so many accounts suspended - no email, no reason
Post by: tpack on October 18, 2018, 15:56
good job done ss...time they begin taking care of all copycat and scammers from eastern europe.

Is Azerbaijan really located in Eastern Europe? Check your maps again  :-\
Title: Re: Shutterstock so many accounts suspended - no email, no reason
Post by: ShadySue on October 18, 2018, 16:56
good job done ss...time they begin taking care of all copycat and scammers from eastern europe.

Is Azerbaijan really located in Eastern Europe? Check your maps again  :-\
According to Wikipedia, "... at the crossroads of Eastern Europe and Western Asia."
... but see also https://en.wikipedia.org/wiki/Eastern_Europe (https://en.wikipedia.org/wiki/Eastern_Europe)

According to worldatlas.com, "Armenia, Azerbaijan, and Georgia, all located just northeast of Turkey, are at times associated with the Middle East, Europe, Asia, or as their own separate region."



Title: Re: Shutterstock so many accounts suspended - no email, no reason
Post by: thor_odt on November 07, 2018, 11:59
No, we haven't do buying each other's photo or something else. Yeah I wrote email and asked for a reason, but they haven't responded.

did SS reactivate your account ?