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Author Topic: Can't login to SS  (Read 3386 times)

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« on: October 21, 2011, 21:12 »
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I was there earlier today.  It's 9 Central, can someone please check if they can sign in.  Maybe it's a captcha thing.  I'm a little concerned because I had a message from Fotolia a couple days ago that someone is trying to reset my password.  Can't get in on Fireforx or IE.


« Reply #1 on: October 21, 2011, 21:14 »
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Just logged in. No problems.

« Reply #2 on: October 21, 2011, 21:26 »
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That's what I was afraid of.  And no-one seems to be getting replies from support these days either.  AND it's the weekend...  At least it's not the last day of the month.  I would hope that they would send a response to e-mail if a password was changed though.  

Edit to add THANKS FOR CHECKIN MANTIS, my bad manners! 

« Reply #3 on: October 21, 2011, 21:52 »
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That's what I was afraid of.  And no-one seems to be getting replies from support these days either.  AND it's the weekend...  At least it's not the last day of the month.  I would hope that they would send a response to e-mail if a password was changed though.  

Edit to add THANKS FOR CHECKIN MANTIS, my bad manners! 

No worries.

« Reply #4 on: October 22, 2011, 07:32 »
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I had the same thing happen last night and I changed the password. I've written to support about it and I'm keeping an eye on it to make sure that it doesn't happen again. May just be a glitch if there are two of us.

« Reply #5 on: October 22, 2011, 08:26 »
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That's what I was afraid of.  And no-one seems to be getting replies from support these days either.  AND it's the weekend...  At least it's not the last day of the month.  I would hope that they would send a response to e-mail if a password was changed though.  

Edit to add THANKS FOR CHECKIN MANTIS, my bad manners! 

I changed my password at SS recently and I did get an e-mail saying it had been changed and to contact suppport if I was not the one initiating the change so they do have a notification system in place.

« Reply #6 on: October 22, 2011, 15:10 »
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I'm not able to log into Shutterstock this evening.  I requested to change my password but haven't received my email.  I guess I'll wait until tomorrow morning and try again...

« Reply #7 on: October 22, 2011, 15:13 »
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I did request an auto reset to my password after Mantis replied last night and it worked(s) again.  But - then I got not one but 2 emails informing me that I changed it. 

Maybe they are now forcing us to change their passwords after a certain amount of time has lapsed.  Not a bad policy.

« Reply #8 on: October 22, 2011, 15:28 »
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.. 5-10 minutes later, i got the email, reset my password and now it works again.

Now that you mention it, I wonder if I don't remember them saying there is a mandatory password reset every so often... hmm.


« Reply #10 on: October 24, 2011, 15:21 »
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Hi all,

If you are having any trouble logging in, it might be best to change your password just in case. Click here to do so: http://submit.shutterstock.com/forgot.mhtml

Thanks for your feedback!


thanks, yeah - that worked in the end.


 

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