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Agency Based Discussion => Shutterstock.com => Topic started by: Pixart on October 21, 2011, 21:12

Title: Can't login to SS
Post by: Pixart on October 21, 2011, 21:12

I was there earlier today.  It's 9 Central, can someone please check if they can sign in.  Maybe it's a captcha thing.  I'm a little concerned because I had a message from Fotolia a couple days ago that someone is trying to reset my password.  Can't get in on Fireforx or IE.

Title: Re: Can't login to SS
Post by: Mantis on October 21, 2011, 21:14

Just logged in. No problems.

Title: Re: Can't login to SS
Post by: Pixart on October 21, 2011, 21:26

That's what I was afraid of.  And no-one seems to be getting replies from support these days either.  AND it's the weekend...  At least it's not the last day of the month.  I would hope that they would send a response to e-mail if a password was changed though.  

Edit to add THANKS FOR CHECKIN MANTIS, my bad manners! 

Title: Re: Can't login to SS
Post by: Mantis on October 21, 2011, 21:52

Quote from: Pixart on October 21, 2011, 21:26

That's what I was afraid of.  And no-one seems to be getting replies from support these days either.  AND it's the weekend...  At least it's not the last day of the month.  I would hope that they would send a response to e-mail if a password was changed though.  

Edit to add THANKS FOR CHECKIN MANTIS, my bad manners! 

No worries.

Title: Re: Can't login to SS
Post by: fotografer on October 22, 2011, 07:32

I had the same thing happen last night and I changed the password. I've written to support about it and I'm keeping an eye on it to make sure that it doesn't happen again. May just be a glitch if there are two of us.

Title: Re: Can't login to SS
Post by: klsbear on October 22, 2011, 08:26

Quote from: Pixart on October 21, 2011, 21:26

That's what I was afraid of.  And no-one seems to be getting replies from support these days either.  AND it's the weekend...  At least it's not the last day of the month.  I would hope that they would send a response to e-mail if a password was changed though.  

Edit to add THANKS FOR CHECKIN MANTIS, my bad manners! 

I changed my password at SS recently and I did get an e-mail saying it had been changed and to contact suppport if I was not the one initiating the change so they do have a notification system in place.

Title: Re: Can't login to SS
Post by: leaf on October 22, 2011, 15:10

I'm not able to log into Shutterstock this evening.  I requested to change my password but haven't received my email.  I guess I'll wait until tomorrow morning and try again...

Title: Re: Can't login to SS
Post by: Pixart on October 22, 2011, 15:13

I did request an auto reset to my password after Mantis replied last night and it worked(s) again.  But - then I got not one but 2 emails informing me that I changed it. 

Maybe they are now forcing us to change their passwords after a certain amount of time has lapsed.  Not a bad policy.

Title: Re: Can't login to SS
Post by: leaf on October 22, 2011, 15:28

.. 5-10 minutes later, i got the email, reset my password and now it works again.

Now that you mention it, I wonder if I don't remember them saying there is a mandatory password reset every so often... hmm.

Title: Re: Can't login to SS
Post by: ShutterstockForumGuru on October 23, 2011, 09:23

Hi all,

If you are having any trouble logging in, it might be best to change your password just in case. Click here to do so: http://submit.shutterstock.com/forgot.mhtml (http://submit.shutterstock.com/forgot.mhtml)

Thanks for your feedback!

Title: Re: Can't login to SS
Post by: leaf on October 24, 2011, 15:21

Quote from: ShutterstockForumGuru on October 23, 2011, 09:23

Hi all,

If you are having any trouble logging in, it might be best to change your password just in case. Click here to do so: [url]http://submit.shutterstock.com/forgot.mhtml[/url] ([url]http://submit.shutterstock.com/forgot.mhtml[/url])

Thanks for your feedback!

thanks, yeah - that worked in the end.