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Author Topic: Days required for approval on Shutterstock  (Read 20459 times)

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« on: March 11, 2013, 14:20 »
0
Hi to everyone,

I'm a newbie on the microstock world.  :D
A friend recommended me shutterstock, a good place where I can sell my work... I worked for many years with an architect, so I made ​​a lot of textures and graphics works with 3D Studio Max.

I sent my 10 images Wednesday (6 March), but I haven't received any answer. My question is: it is "normal"?

Thank you,

Damiana.


EmberMike

« Reply #1 on: March 11, 2013, 15:01 »
0

Two weeks wait time is normal at SS lately.

OM

« Reply #2 on: March 11, 2013, 18:58 »
0
Reviewing slowed considerably in the past fortnight for me but perhaps not for others.

« Reply #3 on: March 12, 2013, 04:36 »
0
Normal review is taking 5 or 6 days and the initial 10 always takes a lot longer

« Reply #4 on: March 13, 2013, 08:50 »
0
Hi again!

Finally I have received a mail from Shutterstock:

"The images you submitted have been reviewed by our team of experts. You can check your status here:"

Good!, So.. I clicked on the link below and I found this:


Thank you for your submission:
Our team of experts is reviewing your submission.
You should hear from us in about 5 business days.
ID:Pending
Content:Accepted

what it means "ID: Pending"? I sent my Identity Card to Shutterstock... this isn't enough, maybe...?  :-[

Thanks,
Damiana.

Poncke

« Reply #5 on: March 13, 2013, 09:49 »
0
Normal review is taking 5 or 6 days and the initial 10 always takes a lot longer
I experienced the opposite

Poncke

« Reply #6 on: March 13, 2013, 09:50 »
0
Hi again!

Finally I have received a mail from Shutterstock:

"The images you submitted have been reviewed by our team of experts. You can check your status here:"

Good!, So.. I clicked on the link below and I found this:


Thank you for your submission:
Our team of experts is reviewing your submission.
You should hear from us in about 5 business days.
ID:Pending
Content:Accepted

what it means "ID: Pending"? I sent my Identity Card to Shutterstock... this isn't enough, maybe...?  :-[

Thanks,
Damiana.
It means your ID is pending for approval. Once the ID is accepted, your images will appear in your port and you can start submitting all other images

« Reply #7 on: March 13, 2013, 10:46 »
0
It means your ID is pending for approval. Once the ID is accepted, your images will appear in your port and you can start submitting all other images

So... my ID can be rejected ?!  :o ...I'm not too beautiful for shutterstock?  :P ;D

« Reply #8 on: March 13, 2013, 10:53 »
0
It means your ID is pending for approval. Once the ID is accepted, your images will appear in your port and you can start submitting all other images

So... my ID can be rejected ?!  :o ...I'm not too beautiful for shutterstock?  :P ;D

Yes. If you slick your hair back or have a mohawk they will reject you. Other than that you should be good to go.

w7lwi

  • Those that don't stand up to evil enable evil.
« Reply #9 on: March 13, 2013, 17:57 »
0
It depends on the type of I.D. you submitted.  Their preference is an international passport.  But even with that, the name and address must match, exactly, with what you entered on the application.  Otherwise it won't be accepted.  They will accept other types of I.D., but it almost seems to be on a case-by-case basis.  Again, name and address must match precisely.  If you sent in your passport and everything matches, it should be no problem.  Just be patient and they will get around to it.

« Reply #10 on: March 14, 2013, 08:20 »
0
normal review time at SS for me is 2-5 days, but la5tely a bit slower;  editorial images from latest batch were reviewed next day

« Reply #11 on: March 17, 2013, 05:09 »
0
normal review time at SS for me is 2-5 days, but la5tely a bit slower;  editorial images from latest batch were reviewed next day
Interesting that... I have a batch of editorials waiting since Feb, 25th and another since March, 8th. I sent them an e-mail but haven't heard back from them  :P

ruxpriencdiam

    This user is banned.
  • Location. Third stone from the sun
« Reply #12 on: March 18, 2013, 21:40 »
0
There are posts in the SS forums of reviews taking anywhere from 1 week to 1 month or more right now.

gillian vann

  • *Gillian*
« Reply #13 on: March 18, 2013, 23:02 »
+1
perhaps they have a lot of ex iS contributors coming over? even a couple with giant ports would slow things down in the short term.

« Reply #14 on: March 19, 2013, 00:33 »
+1
perhaps they have a lot of ex iS contributors coming over? even a couple with giant ports would slow things down in the short term.
Yes, it looks like the SS input pipes are jammed with a lot of something. The review and acceptance process seems to be behaving badly, almost to the point of breaking down. I've been at SS since 2005 and I have never seen anything like it. Must be those iS newbies.

Poncke

« Reply #15 on: March 20, 2013, 11:18 »
+1
12 days and counting. I am thinking of pulling all images and wait until the wait is over. Better chance for the images if they get reviewed and processed quickly. At this moment, the images stand little chance. Buried as soon as they go live.

« Reply #16 on: March 20, 2013, 11:26 »
0
My last set just got approved, it took 7 days.


« Reply #17 on: March 20, 2013, 11:28 »
0
.
« Last Edit: May 12, 2014, 16:01 by Audi 5000 »

Tryingmybest

  • Stand up for what is right
« Reply #18 on: March 20, 2013, 12:02 »
0
I'm at three weeks average.  :-[

Hi to everyone,

I'm a newbie on the microstock world.  :D
A friend recommended me shutterstock, a good place where I can sell my work... I worked for many years with an architect, so I made ​​a lot of textures and graphics works with 3D Studio Max.

I sent my 10 images Wednesday (6 March), but I haven't received any answer. My question is: it is "normal"?

Thank you,

Damiana.

WarrenPrice

« Reply #19 on: March 20, 2013, 12:06 »
0
I'm at three weeks average.  :-[

Hi to everyone,

I'm a newbie on the microstock world.  :D
A friend recommended me shutterstock, a good place where I can sell my work... I worked for many years with an architect, so I made ​​a lot of textures and graphics works with 3D Studio Max.

I sent my 10 images Wednesday (6 March), but I haven't received any answer. My question is: it is "normal"?

Thank you,

Damiana.

It seems illustrations/graphics are taking longer than photos.  Probably a different set of reviewers?

« Reply #20 on: March 20, 2013, 16:52 »
+1
12 days and counting. I am thinking of pulling all images and wait until the wait is over. Better chance for the images if they get reviewed and processed quickly. At this moment, the images stand little chance. Buried as soon as they go live.

Hello,

In general, our "regular" image queue can run between 2-6 days, depending on volume.  Our vector queue has been running higher lately due to the overall volume of submissions and because vector review is more specialized and requires specific expertise.  We shift additional specialists to vectors to bring the turnaround time down when volume peaks.

In general, if your images are taking more than 1-2 weeks, that suggests that the batch might have been flagged to be inspected by our most senior reviewers as part of a "second tier" review.  Feel free to email the support team if you suspect something's taking much longer than it should.

In general, we recommend sending images into the system over time (rather than single massive batches of thousands of images on one topic), but we wouldn't recommend taking images out of review and resubmitting.  It would only put you in the back of the queue and I personally don't think there would be any benefit in terms of assuming that it would help your earnings.

Best,

Scott
VP of Content
 

 


WarrenPrice

« Reply #21 on: March 20, 2013, 17:04 »
0
12 days and counting. I am thinking of pulling all images and wait until the wait is over. Better chance for the images if they get reviewed and processed quickly. At this moment, the images stand little chance. Buried as soon as they go live.

Hello,

In general, our "regular" image queue can run between 2-6 days, depending on volume.  Our vector queue has been running higher lately due to the overall volume of submissions and because vector review is more specialized and requires specific expertise.  We shift additional specialists to vectors to bring the turnaround time down when volume peaks.

In general, if your images are taking more than 1-2 weeks, that suggests that the batch might have been flagged to be inspected by our most senior reviewers as part of a "second tier" review.  Feel free to email the support team if you suspect something's taking much longer than it should.

In general, we recommend sending images into the system over time (rather than single massive batches of thousands of images on one topic), but we wouldn't recommend taking images out of review and resubmitting.  It would only put you in the back of the queue and I personally don't think there would be any benefit in terms of assuming that it would help your earnings.

Best,

Scott
VP of Content

Thanks for responding here, Scott.  That may not be a satisfying answer but does answer some questions.

Poncke

« Reply #22 on: March 20, 2013, 18:04 »
0
12 days and counting. I am thinking of pulling all images and wait until the wait is over. Better chance for the images if they get reviewed and processed quickly. At this moment, the images stand little chance. Buried as soon as they go live.

Hello,

In general, our "regular" image queue can run between 2-6 days, depending on volume.  Our vector queue has been running higher lately due to the overall volume of submissions and because vector review is more specialized and requires specific expertise.  We shift additional specialists to vectors to bring the turnaround time down when volume peaks.

In general, if your images are taking more than 1-2 weeks, that suggests that the batch might have been flagged to be inspected by our most senior reviewers as part of a "second tier" review.  Feel free to email the support team if you suspect something's taking much longer than it should.

In general, we recommend sending images into the system over time (rather than single massive batches of thousands of images on one topic), but we wouldn't recommend taking images out of review and resubmitting.  It would only put you in the back of the queue and I personally don't think there would be any benefit in terms of assuming that it would help your earnings.

Best,

Scott
VP of Content
Hi Scott,


Its 11 batches of only 17 photos. Various subjects. No vectors. I do submit only a few photos over time, but with your review times, you easily build up a large number of files, before a review. With your speed of reviewing, I can only submit 20 images per month. I actually need to hold back now.

I already emailed support, but to get a reply takes about 2-3 week as well.

As you can see, I follow all your advice but its helping no one. In the mean time, money is lost.

Thanks for the reply tho

Tryingmybest

  • Stand up for what is right
« Reply #23 on: March 21, 2013, 10:40 »
0
I won't pull my images out of the queue. However, I find this "flagged" comment from Scott to be disturbing because I have been getting lots of arbitrary rejections for needing releases for my cartoons. So I can only presume that SS suspects I'm tracing other people's work. I've never had such problems. So I have forced myself to create more drawings solely in the computer, but they look like hand-drawn traced with cross-hatching with detailed comments to the reviewers in the submission process. I think you all (at SS) are being unfair.

I am about to go into the 4th week of a pile of 20 illustrations in that queue. I sent my support email.

These are just samples of how SS has been misjudging if work is "traced" or not (hence the probable "flagging" they're doing:

Traced from ink & paper drawing: http://us.fotolia.com/id/49859766
Created in computer 100% in similar ink & paper style: http://us.fotolia.com/id/50343004
Created in Illustrator only: http://us.fotolia.com/id/50512520

12 days and counting. I am thinking of pulling all images and wait until the wait is over. Better chance for the images if they get reviewed and processed quickly. At this moment, the images stand little chance. Buried as soon as they go live.


Hello,

In general, our "regular" image queue can run between 2-6 days, depending on volume.  Our vector queue has been running higher lately due to the overall volume of submissions and because vector review is more specialized and requires specific expertise.  We shift additional specialists to vectors to bring the turnaround time down when volume peaks.

In general, if your images are taking more than 1-2 weeks, that suggests that the batch might have been flagged to be inspected by our most senior reviewers as part of a "second tier" review.  Feel free to email the support team if you suspect something's taking much longer than it should.

In general, we recommend sending images into the system over time (rather than single massive batches of thousands of images on one topic), but we wouldn't recommend taking images out of review and resubmitting.  It would only put you in the back of the queue and I personally don't think there would be any benefit in terms of assuming that it would help your earnings.

Best,

Scott
VP of Content

Hi Scott,


Its 11 batches of only 17 photos. Various subjects. No vectors. I do submit only a few photos over time, but with your review times, you easily build up a large number of files, before a review. With your speed of reviewing, I can only submit 20 images per month. I actually need to hold back now.

I already emailed support, but to get a reply takes about 2-3 week as well.

As you can see, I follow all your advice but its helping no one. In the mean time, money is lost.

Thanks for the reply tho

« Reply #24 on: March 22, 2013, 11:32 »
0
Is anyone currently getting responses to 'support' emails, and if so how long are they taking?



 

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