MicrostockGroup

Agency Based Discussion => Shutterstock.com => Topic started by: Freedom on April 20, 2015, 12:13

Title: Does anyone else have trouble uploading video to SS?
Post by: Freedom on April 20, 2015, 12:13: I tried to upload some video clips to SS but they have never shown up. It was also very slow to upload. The files were big and over 1G.

They are all in P5 so I assume it was not a problem with my connection or speed.

What could be the issues? Thanks!
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: lucagavagna on April 20, 2015, 12:28: Yes it' a problem right now, try to follow these topics

http://submit.shutterstock.com/forum/viewtopic.php?t=149649 (http://submit.shutterstock.com/forum/viewtopic.php?t=149649)

http://submit.shutterstock.com/forum/viewtopic.php?t=149069 (http://submit.shutterstock.com/forum/viewtopic.php?t=149069)
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: Freedom on April 20, 2015, 12:32: Quote from: lucagavagna on April 20, 2015, 12:28
Yes it' a problem right now, try to follow these topics

[url]http://submit.shutterstock.com/forum/viewtopic.php?t=149649[/url] ([url]http://submit.shutterstock.com/forum/viewtopic.php?t=149649[/url])

[url]http://submit.shutterstock.com/forum/viewtopic.php?t=149069[/url] ([url]http://submit.shutterstock.com/forum/viewtopic.php?t=149069[/url])

Thank you so much!
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: Semmick Photo on April 21, 2015, 04:50: The whole editor is a mess at the moment. I cant even begin to sum up the issues I am running into. Its just all over the place.
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: Freedom on April 21, 2015, 09:22: Occasionally, I can ftp one footage, but more often I can't.

The review is slower too, right?
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: Freedom on April 27, 2015, 10:20: I still cannot upload anything around 1G or bigger.

Is there a file size limit?

I tried to submit Prores 4:2:2, and am reluctant to use MP4.

Please suggest. Thanks!
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: Semmick Photo on April 27, 2015, 10:33: Fingers crossed reviews are fair and not the wild west. Waiting for about a week now.
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: Freedom on April 27, 2015, 11:28: I still cannot upload anything around 1G or bigger.

Is there a file size limit?
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: Rinderart on April 27, 2015, 11:57: I always heard Limit was 2GB. could be wrong.
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: Semmick Photo on April 27, 2015, 12:05: Apologies for my previous off topic comment. Wrong thread.
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: Freedom on April 27, 2015, 12:17: Quote from: Semmick Photo on April 27, 2015, 12:05
Apologies for my previous off topic comment. Wrong thread.

No problem. Just I really wish to know why I cannot upload.
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: Freedom on April 27, 2015, 12:18: Quote from: Rinderart on April 27, 2015, 11:57
I always heard Limit was 2GB. could be wrong.

I thought so too. Wonder why I cannot upload. No problems before, and no problems with P5.
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: PeterChigmaroff on April 27, 2015, 13:47: Quote from: Freedom on April 27, 2015, 11:28
I still cannot upload anything around 1G or bigger.

Is there a file size limit?

That sounds right. I too had the same issue. I recoded to a slightly lesser file to make the clip <1G and it uploaded fine. The thing is it won't tell you you have gone astray.
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: lucagavagna on April 27, 2015, 14:29: There are problems since a while in SS uploading process.
I have troubles with files bigger than 600 Mb

http://submit.shutterstock.com/forum/viewtopic.php?t=149069&postdays=0&postorder=asc&start=90 (http://submit.shutterstock.com/forum/viewtopic.php?t=149069&postdays=0&postorder=asc&start=90)
http://submit.shutterstock.com/forum/viewtopic.php?t=149649 (http://submit.shutterstock.com/forum/viewtopic.php?t=149649)
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: Freedom on April 27, 2015, 14:56: That's about right, I cannot get anything even below 1G.

However, occasionally I was able too.

I have never used SS forum. I'd rather be working instead of venting. Very frustrating.
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: Noedelhap on April 29, 2015, 06:13: Is the uploader out of order again?
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: THP Creative on April 29, 2015, 08:50: For me it has always been anything over 300mb will fail at some point between 300-400mb uploading. These same files upload fine to all other agencies.

I have contacted support multiple times, with no resolution. This has been going on for a year or more.

Frustrating to say the least.
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: Holmes on July 28, 2015, 20:08: bringing this up again...

I tried to UL video to SS but every time gets errors and fails....

anyone having success uploading video to SS??

i am using the FTP
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: cobalt on July 28, 2015, 20:19: I keep having the same problem. Need to reupload many times before it actually gets there.
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: Holmes on July 28, 2015, 20:37: Quote from: cobalt on July 28, 2015, 20:19
I keep having the same problem. Need to reupload many times before it actually gets there.

What UL speed are you getting from your home. I am about 1.5 mbps which I think is the norm...
I wonder if is us or them that is the problem... meaning, do those with better bandwidth have more success uploading.

I will have 50 mbps up and down next year to my home... that will rock
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: cobalt on July 28, 2015, 20:51: around 4 mbps, it is usually ok, but this week has been really difficult. no problems on other sites.
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: Zero Talent on July 28, 2015, 20:55: Uploading a 2.5GB file as we speak. So far, so good.
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: Zero Talent on July 29, 2015, 06:30: Nope. I found an error message this morning. The upload failed, indeed.

Sent from my SM-N910T using Tapatalk
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: noodle on July 29, 2015, 06:50: I uploaded several only a few went through - on 2 upload attempts, so something is not quite right there
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: Gannet77 on July 29, 2015, 07:28: They have been having an issue with large (>500mb) FTP uploads for some time now - it was discussed in the old forum. I don't know if the discussion was copied through to the new one though.
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: Will on July 29, 2015, 13:31: I am also having trouble uploading 4k files. Being larger than normal HD (between 1-2gb) some don't seem to fully register with SS. From a small batch of 7 or 8, some will upload fine and generate thumbs. The others register as files with names however no thumbs and simply disappear when submitted. Pretty frustrating give the time taken to upload that size of file.
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: cobalt on July 29, 2015, 15:01: It´s true, my problems are usually with 4k files.

I am sure that is a solvable problem, most of my work going forward will be 4k.
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: Will on July 30, 2015, 12:19: Seems to work better if you set your ftp client to only load one clip at a time. Haven't had this problem on other sites.
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: roboz on August 12, 2015, 01:46: I have to bring up this topic again, as I have no clue what's going on. Everything was fine until Monday. Now I am unable to set up a proper connection to the ss server.

I always receive the following messages:

Status: Insecure server, it does not support FTP over TLS (in black)
Command: my username (in blue)
Response: 331 Password required for my username (in green)
Command: PASS ***************** (in blue)
Response: 530 Login incorrect (in green)
Error: Critical error: Could not connect to server (in red)

I didn't touch the settings. Sent a message to SS support, so far no response, maybe, hopefully someone here has an idea to help me out.

Thanks in advance,

Rob
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: Gannet77 on August 12, 2015, 03:09: There's a thread on the Shutterstock forum about it. They are looking into it.
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: roboz on August 12, 2015, 04:18: I know about the thread, thanks. Just checked and saw, there are more with the same issue. So I guess, the problem is not at my end. Let's wait and see and produce some more in the meantime :D
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: Mantis on August 16, 2015, 18:49: I just uploaded about 100 videos. Took 12 hours but they are submitted with little issue other than time. About 60 of them were 4K.
Title: Re: Does anyone else have trouble uploading video to SS?
Post by: gcrook on August 16, 2015, 19:28: Had huge issues uploading there that started around April.These past 2 months i havent uploaded much but it is working for me and speeds are what they should be.
Only issue remaining is the broken thumbnails which given the nature of the contributor panel makes certain types of clips (different versions of same clips etc) very difficult to fill in.