Quote from: derek on January 23, 2017, 11:10

Quote from: pixmicro on January 20, 2017, 13:42

Hello all,
I just discovered that many many of my images in my portfolio are not displayed when i click on it on buyer SS site !
I understand why my sales have dropped !
I've written to SS to check what is happening. If only 1 on 5 images of my files are displayed when buyer click on it (I've got 2000 images), then I'll make 5x less income than usually
This is extremely worrying. Are you experiencing the same
Could you check if that 's happening with your port ?
Thx

Glad you mentioned this cause its the same here! I buy and contribute. The same eight or ten pictures are selling every day but when logging in as a buyer I can only see a small fraction of my pictures. Have also written to SS about a possible bug? they replied no bug and that everything was fine. its not. Whats going on?

Ok. How can they answer this to you as the bug is so obvious ?! You should show them this :


I will do if they dare to answer me there is no bug...
I also sent them bunch of links leading to this same page

Good picture. Frankly I don't think they care anymore. Nothing else seems to get fixed.

Had my first EL of the new year. Haven't seen one of those in a while. Hopefully all the companies will increase their stock budget for February.

Sales are chugging along, but it could be better. 100% sure that FT will overtake SS for the first time ever this month.

Quote from: Jo Ann Snover on January 23, 2017, 13:34

Quote from: pixmicro on January 20, 2017, 13:42

...I just discovered that many many of my images in my portfolio are not displayed when i click on it on buyer SS site .... Are you experiencing the same
Could you check if that 's happening with your port ?...

I did a little checking today and I don't think I see what you're experiencing. I have a buyer account and am logged in to that. I do a search that I know will produce one of my images. I click on that in the search results, then on my name. Then I search within my portfolio for some search terms and see all that I expect to see.

I am seeing again today a bug I thought was fixed last week (other people's images showing up in my sets).

It's possible that one or two images might be missing, but results look correct to me

I just checked mine from the buyer's site, and notice similar problems. A set that I know has 70+ images was only showing 37, and one of my sets was showing some random images belonging to someone else.

A refresh appeared to fix the problem, but why would a buyer refresh the screen?

Perhaps this goes part way to explaining a 50% drop in sales in the last 6 months, although I'm sure there are plenty of other factors, both intentional and caused by the bugs in the system.

I used to love Shutterstock, as they were so dependable - both for sales, their ability to keep site issues to a minimum and their willingness to communicate with contributors. These days I'm sadly not so impressed.

Almost exactly my experience. Similar pictures is someone elses pictures. Buyers will not refresh and why should they? plus about 70% of the portfolio not showing. No this is not a bug this is something completely different!

Quote from: KuriousKat on January 23, 2017, 17:20

Quote from: Jo Ann Snover on January 23, 2017, 13:34

Quote from: pixmicro on January 20, 2017, 13:42

...I just discovered that many many of my images in my portfolio are not displayed when i click on it on buyer SS site .... Are you experiencing the same
Could you check if that 's happening with your port ?...

I did a little checking today and I don't think I see what you're experiencing. I have a buyer account and am logged in to that. I do a search that I know will produce one of my images. I click on that in the search results, then on my name. Then I search within my portfolio for some search terms and see all that I expect to see.

I am seeing again today a bug I thought was fixed last week (other people's images showing up in my sets).

It's possible that one or two images might be missing, but results look correct to me

I just checked mine from the buyer's site, and notice similar problems. A set that I know has 70+ images was only showing 37, and one of my sets was showing some random images belonging to someone else.

A refresh appeared to fix the problem, but why would a buyer refresh the screen?

Perhaps this goes part way to explaining a 50% drop in sales in the last 6 months, although I'm sure there are plenty of other factors, both intentional and caused by the bugs in the system.

I used to love Shutterstock, as they were so dependable - both for sales, their ability to keep site issues to a minimum and their willingness to communicate with contributors. These days I'm sadly not so impressed.

Almost exactly my experience. Similar pictures is someone elses pictures. Buyers will not refresh and why should they? plus about 70% of the portfolio not showing. No this is not a bug this is something completely different!

I'm not talking about the similar images but my own sets, which should only contain my images. I have random images from other contributors in my own sets.

That has to be a bug rather than a strategy, doesn't it?

Quote from: pixmicro on January 23, 2017, 13:22

Quote from: derek on January 23, 2017, 11:10

Quote from: pixmicro on January 20, 2017, 13:42

Hello all,
I just discovered that many many of my images in my portfolio are not displayed when i click on it on buyer SS site !
I understand why my sales have dropped !
I've written to SS to check what is happening. If only 1 on 5 images of my files are displayed when buyer click on it (I've got 2000 images), then I'll make 5x less income than usually
This is extremely worrying. Are you experiencing the same
Could you check if that 's happening with your port ?
Thx

Glad you mentioned this cause its the same here! I buy and contribute. The same eight or ten pictures are selling every day but when logging in as a buyer I can only see a small fraction of my pictures. Have also written to SS about a possible bug? they replied no bug and that everything was fine. its not. Whats going on?

Ok. How can they answer this to you as the bug is so obvious ?! You should show them this :


I will do if they dare to answer me there is no bug...
I also sent them bunch of links leading to this same page

Good picture. Frankly I don't think they care anymore. Nothing else seems to get fixed.

BTW this is the image showing up on Shutterstock buyers site when users click on my images... Technical predictable result = 0 sales

Quote from: pixmicro on January 24, 2017, 05:31

...
Thanks for testing Jo Ann. When you're on the SS buyer site, did you try to click on a bunch of images from your portfolio (right click 'open in new window') to check if the image is displaying ? Because my problem is not 'images not showing up when doing a search', it is that my images are not showing when clicking on the thumb to go to the image detail page and buy it... ...

I just tried that and every thumb I clicked on to view came up OK. The sets are a huge mess (missing most of their contents) but for what shows, and for searches of my portfolio, I can see the image page for every thumb. Given the other problems I am seeing, it's not surprising you're seeing this though.

I'm using Chrome on a Mac, FWIW

Thanks but not here all I see are the same 10-12 pictures and it just so happens its also my best sellers/most popular. Nothing else.

I thought I'd just check firefox to see if things were any different, and had a situation where I clicked on one of my thumbs and a totally different image (not mine!) came up.

I clicked on a thumb of this image

https://www.shutterstock.com/image-photo/oast-house-nestled-trees-hollingbourne-kent-79599667

and this was what was displayed!

https://www.shutterstock.com/image-vector/bottle-water-vector-illustration-isolated-on-308843966

On Chrome, I couldn't see the wrong image (tried it twice on firefox).

I'm not sure it's worth delving into details further, but perhaps this explains the terrible sales so far this morning

Thanks again but this is really intoreable and of course it explains terrible sales. Are they aware of this? or is it meant to be this way. Bug or something?

Quote from: Jo Ann Snover on January 24, 2017, 09:18

I thought I'd just check firefox to see if things were any different, and had a situation where I clicked on one of my thumbs and a totally different image (not mine!) came up.

I clicked on a thumb of this image

https://www.shutterstock.com/image-photo/oast-house-nestled-trees-hollingbourne-kent-79599667

and this was what was displayed!

https://www.shutterstock.com/image-vector/bottle-water-vector-illustration-isolated-on-308843966

On Chrome, I couldn't see the wrong image (tried it twice on firefox).

I'm not sure it's worth delving into details further, but perhaps this explains the terrible sales so far this morning

Thanks again but this is really intoreable and of course it explains terrible sales. Are they aware of this? or is it meant to be this way. Bug or something?

I hope they are aware of this and working on it, but maybe we should all write to shutterstock support too, the number the stronger...

I have a bad luck. My worst month ever, sales drop -60%.

Quote from: kaboom on January 12, 2017, 05:31

I had a decent monthly income from Shutterstock for about 2 years although I didnt add many new images. This stable income tanked on the 22 November and never recovered since then. I guess it might have been algorithm change. I was about 40% down on number of DLs in December, the income was saved by a couple of huge SODs at the end of the year.... January so far is quite poor, still 30-40% drop on DLs and income. I dont think it will get better, probably worse.

It forced me to finally go through with my plan B.. I joined Adobe I put around 300 of my better vectors there, earned some 120 euro in the first month. It is not even close to cover my loss from SS though Lets see what 2017 brings us..

When you say you joined Adobe as your plan B isn't this just Fotolia?! I thought Adobe bought them last year if I'm wrong I would love to know more.

Sam

I read in another thread in this forum that it is no longer possible to create new contributor accounts at Fotolia, that people must get an Adobe ID and create an account at Adobe site.

I have an old Adobe ID which I got when I bought Adobe Illustrator a few years ago so I used it and it worked. As far as I understand, the images I uploaded at Adobe are offered for sale both at Adobe Stock and at Fotolia.

Unfortunately, the sales information at my contributor account there is so brief - there is no indication which images were sold at Adobe and which at Fotolia. There is only a short note at my Adobe account summary saying that my status at Fotolia is bronze. It was white when I started, it turned to bronze immediately after I got 100 sales total (probably both Adobe and Fotolia sales?..).

I was joking when I said it was my plan B. It cannot replace my loss at Shutterstock, Im still 40% down since November last year and it is not coming back. It sucks big time.

Down 14% from january 2016.

6 years, +2k portfolio high quality photography.

December was my worst month of last 3 years ... Too many snapshot approved ....

I thought I'd just check firefox to see if things were any different, and had a situation where I clicked on one of my thumbs and a totally different image (not mine!) came up.

I clicked on a thumb of this image

https://www.shutterstock.com/image-photo/oast-house-nestled-trees-hollingbourne-kent-79599667

and this was what was displayed!

https://www.shutterstock.com/image-vector/bottle-water-vector-illustration-isolated-on-308843966

On Chrome, I couldn't see the wrong image (tried it twice on firefox).

I'm not sure it's worth delving into details further, but perhaps this explains the terrible sales so far this morning

I did post them about a week back and their reply came through today. "we cant see anything wrong and there is no bug". I give up.