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Author Topic: Email from SS - Regarding Repeated Words and Phrases in Image Titles  (Read 38055 times)

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« Reply #250 on: July 01, 2016, 13:01 »
+1
I want new D-810s because of this!!!  :P :P :P :P


« Reply #251 on: July 01, 2016, 13:03 »
+2
I want new D-810s because of this!!!  :P :P :P :P
I can sell you mine  ;)

« Reply #252 on: July 01, 2016, 13:11 »
0
Shutterstock's forums have a post from an admin saying that no images were removed as part of this title spamming exercise

http://forums.submit.shutterstock.com/topic/88687-shutterstocks-position-on-repeated-words-and-phrases-in-titles/?p=1555859

I see someone has reported other removals (Harley Davidson content was mentioned here on MSG), so perhaps they're doing other cleanup?


Thanks for that Jo Ann. Good to know no images were deleted. I am making notes and taking screenshots in case of future problems.

« Reply #253 on: July 01, 2016, 13:17 »
+1
I got it too, and started going through my images and checking titles, but then I got this one today:

We would like to offer a clarification about yesterdays email regarding the titles of your content. This email was distributed to a broader group of contributors than we intended. We sincerely apologize for the concern caused. We want to reassure you that no further action is required from you.

The vast majority of our community work hard to consistently create powerful and descriptive titles to support their work. Our goal is to create a fair and level playing field for our entire contributor community and we value the time and energy invested into preparing your content for license on Shutterstock.

We have robust compliance standards in place to protect the integrity of your content and we are investing heavily in developing a new platform to improve the contributor experience. You may have seen some of the new pages recently rolled out. Included in this development will be new contributor tools to help with your content submission process.

We are working tirelessly on creating the best contributor experience for our content creators and we apologize for the communication yesterday. You can expect that any further communication from us will be detailed, informative, specific, and actionable.

Thank you,

Jon Oringer
and
The Shutterstock Contributor Support Team

« Reply #254 on: July 01, 2016, 13:34 »
+4
Common guys, SS did a mistake and they accepted their mistake. Chill down.

I can accept when a mistake is made, we all do that, but the only mistake here might have been the carpet-bomb email. The removing of images was certainly no mistake, and I don't think I will "chill down" until I understand what happened to my images, assuming some have disappeared. For a company to remove images, with no notice or chance to fix, is not a mistake.

*. You uppset about removing images and yet, you don't even know, if they were removed from your port. You're a joke.

When you don't have anything intelligent to say, resort to bad language, name calling and bullying.  ::)

+100

« Reply #255 on: July 01, 2016, 13:37 »
+12
Yes, and to make up for the needless panic that most of us experienced over the last 24 hours, an awesome gesture for freaking us all out would be a nice little bonus in this month's payout.
I mean seriously, many many people were in distress over this, feeling like they had just lost their income. lost countless work hours trying to figure this out and many, I am sure lost sleep as well and a nice bonus to make up for the near heart attacks would be a sweet gesture :-)

MOST?  I hope not!   i'm amazed at  the paranoia & insecurity that seeps thru this forum

" SS is down an hour "

"i didn't have any sales today"

"my payment is late because of the 4th of july"

then the rumors about files being deleted BECAUSE OF this email

shift happens, and this is a commodity business for the long term - individual blips don't matter  - they're noise, not signal

that email was obviously a mistake,  especially obvious once we saw here how many (everyone?) got the email, so there was no reason not to wait a day or 2 to let things settle.  no reason to search & edit images that likely needed no changes (eg all editorial images before the changes in policy) 

« Reply #256 on: July 01, 2016, 14:00 »
0
Yes, and to make up for the needless panic that most of us experienced over the last 24 hours, an awesome gesture for freaking us all out would be a nice little bonus in this month's payout.
I mean seriously, many many people were in distress over this, feeling like they had just lost their income. lost countless work hours trying to figure this out and many, I am sure lost sleep as well and a nice bonus to make up for the near heart attacks would be a sweet gesture :-)

MOST?  I hope not!   i'm amazed at  the paranoia & insecurity that seeps thru this forum

" SS is down an hour "

"i didn't have any sales today"

"my payment is late because of the 4th of july"

then the rumors about files being deleted BECAUSE OF this email

shift happens, and this is a commodity business for the long term - individual blips don't matter  - they're noise, not signal

that email was obviously a mistake,  especially obvious once we saw here how many (everyone?) got the email, so there was no reason not to wait a day or 2 to let things settle.  no reason to search & edit images that likely needed no changes (eg all editorial images before the changes in policy)

LOL, so true.

« Reply #257 on: July 01, 2016, 14:20 »
0
so...

we're back in DEFCON 5.

:-)

« Reply #258 on: July 01, 2016, 14:52 »
0
well, my images are back as well, i was missing over 50 images.

« Reply #259 on: July 01, 2016, 15:03 »
0
I got the email too. Went through all my photos....

Sent from my GT-I9505 using Tapatalk


« Reply #260 on: July 01, 2016, 15:35 »
+1
all 3 images

« Reply #261 on: July 01, 2016, 18:00 »
0
Got email with apology and clarification from Oringer and SS this morning. It was a mistake. Everybody calm down. "We want to reassure you that no further action is required from you."

« Reply #262 on: July 01, 2016, 18:33 »
0
Got email with apology and clarification from Oringer and SS this morning. It was a mistake. Everybody calm down. "We want to reassure you that no further action is required from you."

Wouldn't that just be the S H ! T S if in a month our accounts were closed for not cleaning up titles (by taking no further action)? :'(

« Reply #263 on: July 02, 2016, 04:31 »
+2


that email was obviously a mistake,  especially obvious once we saw here how many (everyone?) got the email, so there was no reason not to wait a day or 2 to let things settle.  no reason to search & edit images that likely needed no changes (eg all editorial images before the changes in policy)
Exactly, it was so obviously sent out to so many people in error that I couldn't understand the panic.  When these things happen it's best just to sit back a couple of days and see what happens before wasting your time.

Noedelhap

  • www.colincramm.com

« Reply #264 on: July 02, 2016, 05:20 »
+13


that email was obviously a mistake,  especially obvious once we saw here how many (everyone?) got the email, so there was no reason not to wait a day or 2 to let things settle.  no reason to search & edit images that likely needed no changes (eg all editorial images before the changes in policy)
Exactly, it was so obviously sent out to so many people in error that I couldn't understand the panic.  When these things happen it's best just to sit back a couple of days and see what happens before wasting your time.

I agree on your last remark.
But, even if it was obviously a mistake, a Shutterstock employee on the SS forums actually confirmed the e-mail was sent intentionally, so the panic / anger was understandable. 

« Reply #265 on: July 02, 2016, 08:36 »
+4
i didnt read an apology

memakephoto

« Reply #266 on: July 02, 2016, 08:55 »
+4


that email was obviously a mistake,  especially obvious once we saw here how many (everyone?) got the email, so there was no reason not to wait a day or 2 to let things settle.  no reason to search & edit images that likely needed no changes (eg all editorial images before the changes in policy)
Exactly, it was so obviously sent out to so many people in error that I couldn't understand the panic.  When these things happen it's best just to sit back a couple of days and see what happens before wasting your time.

"So obvious" was it? Why was it so obvious to you: because Shutterstock can do no wrong? Please. The idea that a stock agency would crack down on some perceived violation of the rules to such an unreasonable extreme that it includes almost everyone, is not that hard to believe.  Especially when an SS admin confirms the email was sent intentionally and says that examples of the violating images would be sent out. Anger and panic are completely justified.

I think it's more likely the back pedal and retraction email signed by Oringer was a panic reaction on the part of Shutterstock because they angered so many contributors. It may have been a mistake and heads may roll at head office but I am sceptical of that. I think they will simply wait a bit and try a different approach.


« Reply #267 on: July 02, 2016, 10:25 »
0

Am i the only one who didn't get the email ?
 I feel like i missed the party.

« Reply #268 on: July 02, 2016, 10:28 »
0

Am i the only one who didn't get the email ?
 I feel like i missed the party.

You're not.

« Reply #269 on: July 02, 2016, 10:36 »
+1


that email was obviously a mistake,  especially obvious once we saw here how many (everyone?) got the email, so there was no reason not to wait a day or 2 to let things settle.  no reason to search & edit images that likely needed no changes (eg all editorial images before the changes in policy)
Exactly, it was so obviously sent out to so many people in error that I couldn't understand the panic.  When these things happen it's best just to sit back a couple of days and see what happens before wasting your time.

I agree on your last remark.
But, even if it was obviously a mistake, a Shutterstock employee on the SS forums actually confirmed the e-mail was sent intentionally, so the panic / anger was understandable.

yes, and that employee no doubt has been parachuted by , or is now parachuted to,.. IStock ;)

« Reply #270 on: July 02, 2016, 11:58 »
+7
The e-mail obviously wasn't a mistake. The mistake was in programming the bot that flagged up the "spammed" results, otherwise the initial confirmation that the warning was real wouldn't have been made. They must have thought a few dozen or few hundred serious spammers would be pulled up and receive the automated mail, but the bot made vastly more connections than they expected. That's how I read it, anyway.

« Reply #271 on: July 02, 2016, 15:37 »
+1
the only consolation , for me, is that this is the first time Oringer is writing us since he last emailed us about ss going public.
but this time, more importantly , is the first time that Oringer stepped into the office to address the concerns of contributors,  and the f**kups of ss frontline managers.

i see this as a good sign that heads will roll and hopefully there will be major changes in how ss
treat their contributors.

in a utopian alternative reality, i would anticipate a vast drop in ss share prices so that all the vultures who bought ss (to make a killing and not caring a hoot about contributor relations and long term-loyalty), would go into a major scale panic to dump their controlling shares,
so that Oringer will come back in to buy back all ss shares at a grand profit,
and move back to ss as a private enterprise.

but i won't hold my breath for that.
however, it can happen, as in entreprise history, many is the instance where such flipping has been done.

dbvirago

« Reply #272 on: July 02, 2016, 18:03 »
+3
The e-mail obviously wasn't a mistake. The mistake was in programming the bot that flagged up the "spammed" results, otherwise the initial confirmation that the warning was real wouldn't have been made. They must have thought a few dozen or few hundred serious spammers would be pulled up and receive the automated mail, but the bot made vastly more connections than they expected. That's how I read it, anyway.

But that's where one of several huge mistakes were made. The program that scoured the images looking for spam and the program that sent the email should have been separate and independent. Run the first program, evaluate the results, and only then, let the bot send the email. If they had done that, it would have been obvious that the first part of the program was buggy or the parameters were incorrect.

Tryingmybest

  • Stand up for what is right
« Reply #273 on: July 02, 2016, 18:49 »
+1
Obviously some folks at SS HQ have been spending too much time in the fitness room and eating free pizza.  :o



 

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