Author Topic: File appearing on map but not earnings summary (Read 5380 times)

Stock Wife · « **on:** July 28, 2016, 08:10 »

Yesterday a video file appeared on my sales through the map but it never appeared in my earnings summary (nor did income from that sale appear in my incomes total). Every once in awhile I see that the map acts strangely, showing only old sales, for instance. But this doesn't seem to be a glitch. Anyone ever had this happen? Will likely be contacting SS if I don't figure it out within the next day or so.

Graphs80 · « **Reply #1 on:** July 28, 2016, 08:16 »

What happens to be very often for videos is that I have a sale, it appears on the map and then, after some period (sometimes days), the same appears again on the map, but no sale is reported.

Did you have a sale for this video in the past days?

Cheers

Stock Wife · « **Reply #2 on:** July 28, 2016, 09:23 »

Quote from: Graphs80 on July 28, 2016, 08:16

What happens to be very often for videos is that I have a sale, it appears on the map and then, after some period (sometimes days), the same appears again on the map, but no sale is reported.

Did you have a sale for this video in the past days?

Cheers

Have sold this video more than any other but haven't sold it in quite some time (weeks definitely maybe even months). I've had some strange video stuff on the map before just never this exact combo. I did send an e-mail in to SS about it so we'll see what they say.

Jo Ann Snover · « **Reply #3 on:** July 28, 2016, 09:40 »

I never look at the map (I see it, but don't pay any attention), but just now I loaded the page and watched. I saw pictures of files that had sold this morning, and then a pause and a few more loaded. One stood out as it's a very old image and I don't recall seeing it in recent sales.

So I went and looked through the last week and a half of sales and nothing for that image. I'd have guessed it was a glitch in the map software rather than unreported sales, but it isn't just you if that's any consolation

Graphs80 · « **Reply #4 on:** July 28, 2016, 09:49 »

Quote from: Stock Wife on July 28, 2016, 09:23

Have sold this video more than any other but haven't sold it in quite some time (weeks definitely maybe even months). I've had some strange video stuff on the map before just never this exact combo. I did send an e-mail in to SS about it so we'll see what they say.

This happened to me last month. I saw some video sales and those videos haven't been sold for a long time. I really don't know if it's a bug or something else

Once I wrote them about this kind of issue and they just replied to me saying that the map "is just for fun".

U11 · « **Reply #5 on:** July 28, 2016, 10:14 »

Quote from: Stock Wife on July 28, 2016, 08:10

a video file appeared on my sales through the map but it never appeared in my earnings summary

happened to me at least 2 times

LDV81 · « **Reply #6 on:** July 28, 2016, 10:38 »

Quote from: U11 on July 28, 2016, 10:14

Quote from: Stock Wife on July 28, 2016, 08:10
a video file appeared on my sales through the map but it never appeared in my earnings summary
happened to me at least 2 times

They explained it some time ago. A customer is allowed to re-download videos they purchased in the past. If they do so, you see it again on the map in the same spot but your earnings don't increase because they buyer had already paid before.

U11 · « **Reply #7 on:** July 28, 2016, 10:57 »

Quote from: LDV81 on July 28, 2016, 10:38

Quote from: U11 on July 28, 2016, 10:14
Quote from: Stock Wife on July 28, 2016, 08:10
a video file appeared on my sales through the map but it never appeared in my earnings summary
happened to me at least 2 times
They explained it some time ago. A customer is allowed to re-download videos they purchased in the past. If they do so, you see it again on the map in the same spot but your earnings don't increase because they buyer had already paid before.

those were several recently uploaded files which I never sold yet

Stock Wife · « **Reply #8 on:** July 28, 2016, 13:14 »

Quote from: LDV81 on July 28, 2016, 10:38

Quote from: U11 on July 28, 2016, 10:14
Quote from: Stock Wife on July 28, 2016, 08:10
a video file appeared on my sales through the map but it never appeared in my earnings summary
happened to me at least 2 times

They explained it some time ago. A customer is allowed to re-download videos they purchased in the past. If they do so, you see it again on the map in the same spot but your earnings don't increase because they buyer had already paid before.

Thanks for this info. I'd prefer it to be a new sale but that does make some sense, I guess.

Rinderart · « **Reply #9 on:** July 28, 2016, 13:51 »

something else we can ask them about and be Ignored. Im with JoAnn. I don't even Look at it anymore. Maybe the first few weeks as a Novelty.

ngaga35 · « **Reply #10 on:** August 04, 2016, 08:50 »

How can we trust them about our sales? They have serious problem with everyone else, how mach is the chance that they do not have problem with our earnings ?!!!

Sent from my iPhone using Tapatalk

Stock Wife · « **Reply #11 on:** August 04, 2016, 10:22 »

Quote from: Tara on August 04, 2016, 08:50

How can we trust them about our sales? They have serious problem with everyone else, how mach is the chance that they do not have problem with our earnings ?!!!

Sent from my iPhone using Tapatalk

I think we will always have to feel unsettled in how little we can trust the companies. SS did get back to me about this file with the lame response of 'the map is in beta testing.' The explanation that videos can be re-downloaded that someone offered above seems pretty reasonable in this case to me. So it doesn't exactly make my trust in SS go up, but it also doesn't really make it go down. It's just staying where it is, somewhat cautious.

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Author Topic: File appearing on map but not earnings summary (Read 5380 times)

Stock Wife

Graphs80

Stock Wife

Jo Ann Snover

Graphs80

U11

LDV81

U11

Stock Wife

Rinderart

ngaga35

Stock Wife

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