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Agency Based Discussion => Shutterstock.com => Topic started by: Eco on June 19, 2013, 01:09

Title: Footage sales not reported on SS?
Post by: Eco on June 19, 2013, 01:09

Anyone else noticed a problem with reporting footage/video sales on SS lately? This is the message send to SS support. Still waiting for an answer.

"Just want to find out if footage sales are reported accurately or if there may be a bug? Yesterday I observed the thumbnails of three of my video clips displayed on the "world map" of latest downloads. Yet, 12 hours later none of those clips are reported as sales. In fact I did not have any footage sales for a few days now. The images displayed on the world map of latest downloads at the same time as my video clip thumbnails all appear under my earnings summary, but none of the footage sales. Is there an explanation for this discrepancy?"

Title: Re: Footage sales not reported on SS?
Post by: mayaartist on June 19, 2013, 01:45

Hi Eco,

I had a similar issue for about a month ago. And what I was told that's the client downloaded a file which was already bought previously by him.

P.S.  My last video sales was 18 days ago. :(

Title: Re: Footage sales not reported on SS?
Post by: Eco on June 19, 2013, 01:56

Thank you myaartist. That make sense.  Just waiting for official confirmation that this was indeed the case.