My sales for videos dropped.

I discovered that Shutterstock erased my sales data for my videos, so they no longer appear in search results.

When I do a search for best selling videos, and for newly submitted videos, I get the same results.

All of my videos disappeared from search results.

Sales dropped to 0.

I contacted SS support and they denied it, even though it is clearly evident.

How do you know that anything has changed and that data has been erased? Do you mean a search of your own portfolio or a search of the whole collection?

Look at your portfolios.  If I look at mine, "fresh content" and "popular" are identical.  This happened to me a little while ago but it worked itself out eventually, with "popular" actually showing my most downloaded clips they way it should be.  But now, it's back to being wrong.

Maybe this is related?  Does anyone else notice this?

It doesn't seem to affect customer-facing searches, as my popular clips still appear on the first page of a search.

But on a side note, it looks like this month Adobe Stock will beat SS for sales, which I don't think has ever happened.  My SS are really on the downside this month.

I think buyers are just moving their video subscriptions from SS to AS. I don't see any issue with my videos in SS searches, but sales are down there and up at AS. Which is probably a good thing!

Did you mean looking at a portfolio by seeing the portfolio page coming from google? I found my portfolio page from google and looked at the best sellers and recent photos. They are not the same but i have a dramatic drop in the sales. I used to see my best selling photos in 2023 so far but now i see my all time best sellers.

Quote from: odesigns on September 28, 2023, 12:05
Look at your portfolios.  If I look at mine, "fresh content" and "popular" are identical.  This happened to me a little while ago but it worked itself out eventually, with "popular" actually showing my most downloaded clips they way it should be.  But now, it's back to being wrong.

Maybe this is related?  Does anyone else notice this?

It doesn't seem to affect customer-facing searches, as my popular clips still appear on the first page of a search.

But on a side note, it looks like this month Adobe Stock will beat SS for sales, which I don't think has ever happened.  My SS are really on the downside this month.

Quote from: odesigns on September 28, 2023, 12:05
If I look at mine, "fresh content" and "popular" are identical. 
It doesn't seem to affect customer-facing searches, as my popular clips still appear on the first page of a search.

I also noticed the identical sorting of the videos in the portfolio.  But it has no effect on my sales, which are very good as usual.