MicrostockGroup

Agency Based Discussion => Shutterstock.com => Topic started by: eyewave on July 09, 2024, 09:46

Title: Have you got your June payment via Payoneer?
Post by: eyewave on July 09, 2024, 09:46: Got the usual "Your latest payment has been calculated and will be paid out later this month." message on July, 3rd, but haven't received the payment yet - which is quite unusual. Have you (Payoneer users) received it?
Title: Re: Have you got your June payment via Payoneer?
Post by: sofijab on July 09, 2024, 10:20: No, I received an email too, but no payment. I wrote to support and they said

There have been delays with Payoneer accounts payments, we have no further news on this situation but Shutterstock are still hoping to fulfill payments as usual by the 15th.
Title: Re: Have you got your June payment via Payoneer?
Post by: alijaber on July 09, 2024, 10:31: I got it early this month
Title: Re: Have you got your June payment via Payoneer?
Post by: BT1976 on July 09, 2024, 15:53: The payment came to my Payoneer on July 4th.

(I am a shutterstock contributor from Turkey)
Title: Re: Have you got your June payment via Payoneer?
Post by: Souf10 on July 10, 2024, 04:57: I got it on 4 July
Title: Re: Have you got your June payment via Payoneer?
Post by: eyewave on July 11, 2024, 09:17: Still haven't go the payment and wrote to support. Here's their answer:

---

Dear XXX,

Thanks for reaching out to Shutterstock Contributor Care.

Thank you for being part of our contributors' community since 2006. I understand how important it is for you to receive your payments on time. You're absolutely right; in the last payout on 7/2/2024, 7:54:46 AM, the payment failed with the error message "Payee was not found". The amount does not go back to your unpaid earnings balance since your payment is scheduled to be reissued for the next payment cycle to the account in your records.

I would suggest contacting Payoneer directly and making sure that the account is active, verified, and ready to receive payments. Please share their response with us so we can further assist you.
You can find additional information in this article where the timings are explained.
How do I get paid for my work?
If you have any other questions or concerns, please don't hesitate to let me know, I'm happy to help!

Wishing you a wonderful rest of your day,

Best regards,
Fabrizio
Shutterstock Contributor Care Team

----

Shutterstock is such a * show
Title: Re: Have you got your June payment via Payoneer?
Post by: sofijab on July 11, 2024, 10:46: So, there's no payment this month for us ::)
Nothing surprises me anymore when it comes to Shutterstock >:(
Title: Re: Have you got your June payment via Payoneer?
Post by: boggy on July 11, 2024, 10:59: "There has been some delay in payments to Payoneer this month due to the Payoneer server going down. We are currently seeking confirmation that the payments will be made this month"
Title: Re: Have you got your June payment via Payoneer?
Post by: micens on July 22, 2024, 11:36: Has anyone received the payment?
Title: Re: Have you got your June payment via Payoneer?
Post by: Photo London UK on July 23, 2024, 04:42: I contacted both customer service, but no one took responsibility. Shutterstock customer service confirmed that the June payment will be made together with the July payment in August.
Title: Re: Have you got your June payment via Payoneer?
Post by: danielstassen on July 23, 2024, 08:21: I received my June payment on July 3, 2024. So not all contributors have experienced this delay in payment.