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Agency Based Discussion => Shutterstock.com => Topic started by: THP Creative on August 29, 2012, 22:16

Title: Horrible new bug at SS
Post by: THP Creative on August 29, 2012, 22:16
http://submit.shutterstock.com/forum/viewtopic.php?p=2380892#2380892 (http://submit.shutterstock.com/forum/viewtopic.php?p=2380892#2380892)

Newly approved photos aren't showing up properly. There is a placeholder for them, but no thumbnail and no details page image. So basically, new images are online but not visible and so not selling!!

REALLY hope they fix this bug ASAP. My whole last batch is affected. Anyone else?
Title: Re: Horrible new bug at SS
Post by: ruxpriencdiam on August 29, 2012, 22:28
nothing new this bug has been around many times before.
Title: Re: Horrible new bug at SS
Post by: THP Creative on August 29, 2012, 22:56
nothing new this bug has been around many times before.

Seriously? I don't mean the "my new approved pictures just don't show up" bug, which has been going for ages, where eventually they finally appear in your port after a few days or weeks.

These images DO show up right away, there are place holders for them in your portfolio - it's that the actual thumbnail is broken. And the large item preview too.

Pretty sure this is new?

Either way though, this needs fixing - and quick.

Title: Re: Horrible new bug at SS
Post by: ruxpriencdiam on August 29, 2012, 23:03
nothing new this bug has been around many times before.

Seriously? I don't mean the "my new approved pictures just don't show up" bug, which has been going for ages, where eventually they finally appear in your port after a few days or weeks.

These images DO show up right away, there are place holders for them in your portfolio - it's that the actual thumbnail is broken. And the large item preview too.

Pretty sure this is new?

Either way though, this needs fixing - and quick.
No i and many others have been affected by this before.
Title: Re: Horrible new bug at SS
Post by: THP Creative on August 29, 2012, 23:09
Huh, well I must have been one of the lucky ones and missed this one in the past.

My turn to moan and complain then...  ;)
Title: Re: Horrible new bug at SS
Post by: RacePhoto on August 29, 2012, 23:16
Huh, well I must have been one of the lucky ones and missed this one in the past.

My turn to moan and complain then...  ;)


Quote
(OP name removed)
Absolutely dire !!!


We're Doomed, Doomed I tell you!

(http://s5.postimage.org/t9ss7lgmb/pbutton.jpg) (http://postimage.org/)

What I figure is, even more than us, "they" want it fixed ASAP.  ;D  When it might cost me 33 cents, it could cost SS thousands.
Title: Re: Horrible new bug at SS
Post by: robhainer on August 30, 2012, 07:16
Same problem with newest batch. I was kinda happy they got approved on a weekday for some sales, then go look and see that no one will buy them like that. Frustrating.
Title: Re: Horrible new bug at SS
Post by: rimglow on August 30, 2012, 07:46
Same problem for my latest accepted batch.

(http://i826.photobucket.com/albums/zz187/rimglow/Broken2.jpg)
Title: Re: Horrible new bug at SS
Post by: leaf on August 30, 2012, 08:08
I hadn't seen this bug before either.  It seems to be running rampant with most every uploader. 
Title: Re: Horrible new bug at SS
Post by: ruxpriencdiam on August 30, 2012, 08:34
I should have saved my screen captures but after the bug was fixed i deleted them so now i need to look for the post's about it.
Title: Re: Horrible new bug at SS
Post by: scottbraut on August 30, 2012, 09:13
Hi All,

Our tech teams are currently working on this.  Thanks for your patience and we hope to have an update soon.

Best,

Scott

VP of Content
Shutterstock
Title: Re: Horrible new bug at SS
Post by: luissantos84 on August 30, 2012, 09:15
totally unacceptable!
Title: Re: Horrible new bug at SS
Post by: rubyroo on August 30, 2012, 09:17
Typical.  Just when I produced my best image batch ever.  Argh.
Title: Re: Horrible new bug at SS
Post by: WarrenPrice on August 30, 2012, 09:56
Pending queue really backed up.  Hope the fix won't result in mass rejections.

Thinking, "I'll wait for a fix before uploading more?"

Title: Re: Horrible new bug at SS
Post by: click_click on August 30, 2012, 10:03
totally unacceptable!
Exactly, we should all abandon SS, delete our portfolios there and support ALL the sites that work perfectly well - oh [email protected] I forgot, they barely sell any images.

SS will sort it out as we saw that they are already working on it.
Title: Re: Horrible new bug at SS
Post by: luissantos84 on August 30, 2012, 10:17
totally unacceptable!
Exactly, we should all abandon SS, delete our portfolios there and support ALL the sites that work perfectly well - oh [email protected] I forgot, they barely sell any images.

SS will sort it out as we saw that they are already working on it.

excuse me have I said that? I believe you know better than me that newest files need sales or they will be buried on searches, happy that you arenīt worried, next time they can pull this bug on you only ;D
Title: Re: Horrible new bug at SS
Post by: EmberMike on August 30, 2012, 10:38

I've never seen it this widespread before. I'm browsing for images this morning for a client project and I'm seeing a lot of broken thumbnails in the search results.
Title: Re: Horrible new bug at SS
Post by: Wim on August 30, 2012, 11:03
Hi All,

Our tech teams are currently working on this.  Thanks for your patience and we hope to have an update soon.

Best,

Scott

VP of Content
Shutterstock

Scott, take your time, take all the time you need, just do me a favour and do not let your team review any images until this issue is resolved.

Thanks
Title: Re: Horrible new bug at SS
Post by: RacePhoto on August 30, 2012, 11:10
Pending queue really backed up.  Hope the fix won't result in mass rejections.

Thinking, "I'll wait for a fix before uploading more?"


You're assuming that I actually send in anything new and that any of it gets accepted anymore? No problem for me...  ::)

I don't see any bug in my portfolio?                                (http://img20.imageshack.us/img20/113/fly150.gif)
Title: Re: Horrible new bug at SS
Post by: leaf on August 30, 2012, 11:59
Hi All,

Our tech teams are currently working on this.  Thanks for your patience and we hope to have an update soon.

Best,

Scott

VP of Content
Shutterstock

Thanks for the update Scott.  It's nice to know you're on top of it.
Title: Re: Horrible new bug at SS
Post by: WarrenPrice on August 30, 2012, 14:12
OUCH!!! The thumbs are now broken on the World Map displaying sold images.  So... maybe sales are not affected?

And, I was right, MASS REJECTIONS from my latest backlog of pending images.   >:(
Title: Re: Horrible new bug at SS
Post by: tab62 on August 30, 2012, 14:36
do you normally get a high acceptance rate say 70% plus on your submissions?
Title: Re: Horrible new bug at SS
Post by: WarrenPrice on August 30, 2012, 15:23
do you normally get a high acceptance rate say 70% plus on your submissions?

No.  :-[
Does anyone?

Title: Re: Horrible new bug at SS
Post by: modviz on August 30, 2012, 15:46
And that's why I never submit more than five images at a time anymore....My last BIG batch of 30 images had all but one rejected.  >:(And almost all were rejected for "poor lighting" reasons. Mostv taken during bright, summertime conditions. I'm finding with smaller submissions there's a higher percentage of acceptance. The problem now is, of course, others that have long since accepted the images (DP, 123RF) have been consistantly selling while those same images wait in the "still to submit" quee with SS. What do you do?
Title: Re: Horrible new bug at SS
Post by: scottbraut on August 30, 2012, 15:49
Hello All,

The broken thumbnails should be fixed now.  Our apologies for the inconvenience.

Best,

Scott
VP of Content
Shutterstock
Title: Re: Horrible new bug at SS
Post by: WarrenPrice on August 30, 2012, 15:55
Thanks, Scott; mine looks good.
Title: Re: Horrible new bug at SS
Post by: leaf on August 30, 2012, 16:08
Hello All,

The broken thumbnails should be fixed now.  Our apologies for the inconvenience.

Best,

Scott
VP of Content
Shutterstock

mine too - thanks for the update
Title: Re: Horrible new bug at SS
Post by: Wim on August 31, 2012, 01:34
Quote
And, I was right, MASS REJECTIONS from my latest backlog of pending images.

Indeed Warren and I'll send them right back.
15 rejected out of 25, what a joke. I'll play along along though, for now.