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Author Topic: How Long before a response?  (Read 4259 times)

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« on: October 19, 2008, 12:19 »
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I tried to sign up to SS last week but ran into a snag. My desired user name, my real name and my email are already listed as a member of Shutterstock. Since I have never been a member before this confused me so I used their sitemail forum to send them a note trying to figure out what's going on. However I have not received a response. Not even a "we got your message we're looking into it".

How long does it usually take for support to respond to a message?


« Reply #1 on: October 19, 2008, 13:50 »
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If your email is being used, then send a forgotten password request and log on and see what's up. 

« Reply #2 on: October 19, 2008, 13:54 »
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they';re usually pretty reasonable -- a business day or so. 

i've had similar problems with 'cascoly' being 'already used' -- in one case it had kept a signup from several YEARS ago.  try to sign in with the name you want and ask for the password to be sent -- you may find out you'd forgotten you'd signed up.

« Reply #3 on: October 19, 2008, 16:52 »
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I hadn't thought of that. I don't remember ever signing up with the site. I've got my first 10 in now so we'll wait and see.

RacePhoto

« Reply #4 on: October 19, 2008, 20:39 »
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I hadn't thought of that. I don't remember ever signing up with the site. I've got my first 10 in now so we'll wait and see.

Similar problem, my username was "already in use" as a buyer, so I couldn't get it as a photographer. OK so I took a different name. I don't understand, but I'm not going to fight the system. Too lazy.  ;D
I'm pretty sure that I'm the buyer registered with that user name.
« Last Edit: October 19, 2008, 20:41 by RacePhoto »


 

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