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Author Topic: It's not just you! http://submit.shutterstock.com looks down from here.  (Read 14815 times)

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Semmick Photo

« on: May 27, 2015, 15:35 »
+6
Anyone else?



« Reply #1 on: May 27, 2015, 15:37 »
+1
Yep

dpimborough

« Reply #2 on: May 27, 2015, 15:40 »
+1
Yes and a friend in New York reports the same :(

« Reply #3 on: May 27, 2015, 15:42 »
0
Same in Spain.

« Reply #4 on: May 27, 2015, 15:46 »
0
I'm getting on now (in the southwestern US), but the 15 images in my not-yet-submitted queue have disappeared.

I also had to go through 4-5 captcha-quizzes to get in. Is anybody else having to do that nowadays?

« Reply #5 on: May 27, 2015, 15:50 »
0
it was slow for a bit but works fine now.

« Reply #6 on: May 27, 2015, 16:33 »
0
I got a message that the site wasn't available about 30 mins ago and haven't been able to get on since then.

EDIT: just came back for me. I'm in NY
« Last Edit: May 27, 2015, 16:39 by wordplanet »

Rinderart

« Reply #7 on: May 27, 2015, 19:28 »
0
Very, very slow to load.

« Reply #8 on: May 27, 2015, 22:41 »
+2
A regular occurrence, no other site goes down as often.

« Reply #9 on: May 28, 2015, 04:50 »
+3
Still not resolved

Semmick Photo

« Reply #10 on: May 28, 2015, 04:55 »
+2
Yeah, messed up again

Quote
Oops, something went wrong!

dpimborough

« Reply #11 on: May 28, 2015, 05:16 »
+1
Yeah, messed up again

Quote
Oops, something went wrong!

Yup really slow loading any screens this morning :(

« Reply #12 on: May 28, 2015, 05:17 »
0
Yes, big problem today too...terribly slow or sometimes down.

« Reply #13 on: May 28, 2015, 05:29 »
0
Yes!

« Reply #14 on: May 28, 2015, 05:31 »
0
Same in Italy

« Reply #15 on: May 28, 2015, 05:43 »
0
same here  :(
sales decreasing as well  :'(

« Reply #16 on: May 28, 2015, 05:46 »
0
The buyer side of the site seems to be working, though.


« Reply #17 on: May 28, 2015, 05:51 »
0
www.isitdownrightnow.com is reporting it's up and useable, but I'm not seeing that here. Not on IE, not on Chrome.

Buyer's side seems to be slow and erratic to me.




« Reply #18 on: May 28, 2015, 05:52 »
0
Same in Romania.Very slow  :(

« Reply #19 on: May 28, 2015, 05:57 »
+1
German Shutterstock access also doesn't work  ... (Oops, something went wrong) ...
May be Shutterstock is just raising contributor's payouts :-)

« Reply #20 on: May 28, 2015, 06:02 »
0
Does not load in Belgium

« Reply #21 on: May 28, 2015, 06:07 »
0
Correction: www.shutterstock.com is up and useable, according to isitdownrightnow, but www.submit.shutterstock.com is not.

« Reply #22 on: May 28, 2015, 06:23 »
0
Main Shutterstock page is now an error page. No pages at all contributer or buyer seem to be responding. DNS? Hacking?

« Reply #23 on: May 28, 2015, 06:28 »
0
Main Shutterstock page is now an error page. No pages at all contributer or buyer seem to be responding. DNS? Hacking?

Yea, not sure if they are in maintenance mode or hacked. If in maintenance then they should shoot an email that contributor portal will not be available for a day or two..
I am still worried as I have many files for upload..

Semmick Photo

« Reply #24 on: May 28, 2015, 06:33 »
+2
Still down, wow

Quote
A communication error occurred: "Connection refused"

The Web server may be down.
The Web server may be too busy.
The Web server may be experiencing other problems, preventing it from responding to clients.
The communication path may be experiencing problems.

« Reply #25 on: May 28, 2015, 06:43 »
+1
Slow or not working at all.


Sent from my iPhone using Tapatalk

« Reply #26 on: May 28, 2015, 06:46 »
0
I just got in - zero sales so far today.


baz777

  • Im not sociable so I dont use social media
« Reply #27 on: May 28, 2015, 06:49 »
+3
UK here - it's buggered! (technical term)

Semmick Photo

« Reply #28 on: May 28, 2015, 06:51 »
-2
Seems to be working on my smartphone. For some reason

« Reply #29 on: May 28, 2015, 06:52 »
+3
Looks like it's still buggy, though. Forums won't come up. Catalog manager won't come up.

Semmick Photo

« Reply #30 on: May 28, 2015, 07:07 »
0
Forum down Is a good thing   :P

« Reply #31 on: May 28, 2015, 07:12 »
0
Forum down Is a good thing   :P

LOL!

PZF

« Reply #32 on: May 28, 2015, 07:13 »
0
Down again.......!

Noedelhap

  • www.colincramm.com

« Reply #33 on: May 28, 2015, 07:14 »
0
As long as the buyers side is up, and sales are simply not being reported for now, it's okay. If this is costing us sales, however...

« Reply #34 on: May 28, 2015, 07:16 »
+2
As long as the buyers side is up, and sales are simply not being reported for now, it's okay. If this is costing us sales, however...

Buyers side was down also from 3:30 AM EDST

ruxpriencdiam

    This user is banned.
  • Location. Third stone from the sun
« Reply #35 on: May 28, 2015, 07:18 »
+1
It's not just you! http://submit.shutterstock.com looks down from here.

« Reply #36 on: May 28, 2015, 07:21 »
0
Yeah.....down again.

Some comments coming in at isitdownrightnow, even though that's reporting it's up, complaints are showing up there. Hope it's not buyers.


« Reply #37 on: May 28, 2015, 07:23 »
+3
The site just can't handle our enormous sales and massive royalties :P

« Reply #38 on: May 28, 2015, 07:25 »
0
About a half hour ago - maybe more, I messaged them via Facebook. They replied they are aware and are working on it.

baz777

  • Im not sociable so I dont use social media
« Reply #39 on: May 28, 2015, 07:25 »
0
Phone app seems to be working, no increase sales showing for the past few hours though!

« Reply #40 on: May 28, 2015, 07:25 »
+2
Buyer and contributor sites are back down again. What a joke that a company as large as this does not have a backup site. In todays internet world you need a backup plan and a diaster site. You cant afford to loose customers.

« Reply #41 on: May 28, 2015, 07:27 »
+4
They must be implementing some new and exciting changes that will increase all of our sales by 200%!

That was sarcasm. More like something that's going to take away more of our money.  >:(

« Reply #42 on: May 28, 2015, 07:29 »
0
down here in germany as well. would be great if they could give us time frame how much longer they are working on their site. and i hope it is nothing serious like a cyber attack.

« Reply #43 on: May 28, 2015, 07:35 »
0
I notice some change. On image preview. Can't share on fb or twitter anymore.

« Reply #44 on: May 28, 2015, 07:36 »
0
From Munich its working . . . . .

ruxpriencdiam

    This user is banned.
  • Location. Third stone from the sun
« Reply #45 on: May 28, 2015, 07:43 »
+2
It's down then it's up then down then up.

Can get to the home page but nowhere else.

Time to find out on their FB page WTFIGO!

« Reply #46 on: May 28, 2015, 07:45 »
0
It is completely hosed here. Internal server errors coming up when I try and load the page.


« Reply #47 on: May 28, 2015, 07:52 »
+1
Down again both buyer and contributor

« Reply #48 on: May 28, 2015, 07:55 »
0
They are reporting downtime on Twitter. Say they are working on it right now.  :-\

« Reply #49 on: May 28, 2015, 07:58 »
0
Oh I don't appreciate the new preview image page when you're not signed in. Hope It won't affraid potential new buyers.

ruxpriencdiam

    This user is banned.
  • Location. Third stone from the sun
« Reply #50 on: May 28, 2015, 07:59 »
0
On FB they say they are working to fix it.

Noedelhap

  • www.colincramm.com

« Reply #51 on: May 28, 2015, 08:10 »
0
Here in the Netherlands it's working again, both the buyer side and the contributor side. And I have made sales, fortunately.

« Reply #52 on: May 28, 2015, 08:11 »
+2

« Reply #53 on: May 28, 2015, 08:24 »
0
It was working for me yesterday but definitely down this morning.  Buyer side seems to be working at least.  I hope sales will still get credited correctly...

dbvirago

« Reply #54 on: May 28, 2015, 08:35 »
0
On FB they say they are working to fix it.

Not seeing anything on their FB page or either Twitter page. OTH, people have been complaining on their bugs forum for 2 days about flaky behavior.

ruxpriencdiam

    This user is banned.
  • Location. Third stone from the sun
« Reply #55 on: May 28, 2015, 08:43 »
0
You have to ask them about it then they will send you a response.

On FB they say they are working to fix it.

Not seeing anything on their FB page or either Twitter page. OTH, people have been complaining on their bugs forum for 2 days about flaky behavior.

dpimborough

« Reply #56 on: May 28, 2015, 09:11 »
+1
And it's down again ~ this is rubbish :(


« Reply #57 on: May 28, 2015, 09:11 »
0
it was down a lot..not it works not id dosen't ....with 20k photos in port today i made 20 times lower than in an average day. good job!!

ruxpriencdiam

    This user is banned.
  • Location. Third stone from the sun
« Reply #58 on: May 28, 2015, 09:12 »
+1
Either way been down for well over two hours if not much longer.

Wanna bet this has a major big time effect on sales?

« Reply #59 on: May 28, 2015, 09:13 »
0
5 dls today !!!!!!

baz777

  • Im not sociable so I dont use social media
« Reply #60 on: May 28, 2015, 09:18 »
+3
Still down, (UK).

Managed to get on a few time but when I have it has been very slow.

« Reply #61 on: May 28, 2015, 09:46 »
+2
actually they've been out to lunch for weeks with sales down 50% and no SOD for weeks since forever.
for this reason, i think that is why the IT ppl suddenly wokeup from their comatose or the bosses came back from the google convention or kickback-meeting with shareholders and try damage-control.
but i don't think anyone in HO is worried about anything as summer hols are already booked and they are going off to spend their kickbacks 8)

KB

« Reply #62 on: May 28, 2015, 10:03 »
+8
Am I the only one experiencing a strong sense of Dj vu?  Only the name has changed.

I certainly hope that SS does nothing else remotely resembling what iStock did.  :(

« Reply #63 on: May 28, 2015, 10:18 »
+1
Well something seems to be working. Although sub sales volume is about half the normal rate I've already had SOD's of $61 and $127 so far today.

dbvirago

« Reply #64 on: May 28, 2015, 10:25 »
+1
Not that most people care, but BigStock was flaky this morning too.

« Reply #65 on: May 28, 2015, 10:30 »
+2
Either way been down for well over two hours if not much longer.

Wanna bet this has a major big time effect on sales?

I finally got in just to see that I have a 0 day. Nice!

« Reply #66 on: May 28, 2015, 10:30 »
0
Seems problems started from yesterday - i saw something strange with mobile app - changed last activity image, but this image didn't appear in sold images.


« Reply #67 on: May 28, 2015, 10:38 »
0
I refreshed the browser on my sales chart - and watched a sale disappear yesterday! Access is sporadic today and slow at best.

« Reply #68 on: May 28, 2015, 10:49 »
+1
Am I the only one experiencing a strong sense of Dj vu?  Only the name has changed.

I certainly hope that SS does nothing else remotely resembling what iStock did.  :(


i thought the same ... i even doublechk to see the OP did not make a typo to mean istock.
dead and buried http://www.microstockgroup.com/index.php?topic=25139.msg0;topicseen#new...
must be an epidermic >:(

« Reply #69 on: May 28, 2015, 10:59 »
0
Subs, ODs and a footage sale. No access to the forums. Things are looking good from my perspective  8)

« Reply #70 on: May 28, 2015, 11:00 »
+5
I've been with Shutterstock almost from the very beginning, about 10 years now. It's always been the most technically reliable agency, never down, never any serious glitches. During the last year or so it started to change noticeably. That combined with recent absurd image reviews could be an indication that Vogons are taking over...

« Reply #71 on: May 28, 2015, 12:20 »
0
The site is always buggy and it has been buggier over the last week.  Back up, but some images unavailable to buyers and the forum has pages that do not open at all.

The site goes down so often we should have a permanent thread to discuss the topic.

Rinderart

« Reply #72 on: May 28, 2015, 12:40 »
0
Maybe....Just maybe there setting up to release the new forums?

Semmick Photo

« Reply #73 on: May 28, 2015, 12:48 »
0
Maybe....Just maybe there setting up to release the new forums?
yay

« Reply #74 on: May 28, 2015, 12:49 »
0
I just got home for a late lunch - I see not much has changed. Hopefully that will explain why I am showing zero sales for today and that it will all catch up later. I don't think so, though, because buyers are having trouble, too.

« Reply #75 on: May 28, 2015, 13:04 »
+1
That combined with recent absurd image reviews could be an indication that Vogons are taking over...

Or FIFA

« Reply #76 on: May 28, 2015, 13:31 »
0
Maybe....Just maybe there setting up to release the new forums?

BS & SS are both down and shutterstock has stated that the forums are on different servers.

At the very least they are working on the main site and the roll out is not going well.


« Reply #77 on: May 28, 2015, 14:13 »
0
Forums are back up.

Let the 'doom and gloom' continue.

« Reply #78 on: May 28, 2015, 14:24 »
0
Forums are back up.

Let the 'doom and gloom' continue.
And the search finally works.  Maybe they're starting to fix things.

« Reply #79 on: May 28, 2015, 15:11 »
+1
On the forums...

which doesnt explain yesterday when it was down when I originally tried to check.

« Reply #80 on: May 28, 2015, 15:19 »
+2
On the forums...

which doesnt explain yesterday when it was down when I originally tried to check.
Are we supposed to go search through the forums every day to see if they might shut something down then next day?  They should have sent an email, tweet, or put up a notice on the contributor site at the very least shouldn't they?  But you're right that doesn't explain why it's been broken so often recently.
« Last Edit: May 28, 2015, 15:25 by tickstock »

dbvirago

« Reply #81 on: May 28, 2015, 15:37 »
+3
The sales side may have been up during all this, but I'm having my worst weekday all year, and worse than most weekend days. I sold more on Memorial day.

« Reply #82 on: May 28, 2015, 18:01 »
-2
On the forums...

which doesnt explain yesterday when it was down when I originally tried to check.
Are we supposed to go search through the forums every day to see if they might shut something down then next day?  They should have sent an email, tweet, or put up a notice on the contributor site at the very least shouldn't they?  But you're right that doesn't explain why it's been broken so often recently.

It is very clearly under the big "Announcements" heading on the contributor page.

Are they supposed to personally come over and knock on your door and hand you a monogrammed letter?

« Reply #83 on: May 28, 2015, 18:07 »
-1
You're right, I never look there since it's mostly stuff I don't care about or things that aren't really that important.

« Reply #84 on: May 28, 2015, 19:08 »
0
The sales side may have been up during all this,

Sales side has issues also.

But glad it seems to be corrected - glad the forum search is working - can't say yes or no if this affected sales....average day ultimately.

dbvirago

« Reply #85 on: May 28, 2015, 19:58 »
0
Site still flaky. Uploading slow and buggy
Also Forum page still has issues.

Semmick Photo

« Reply #86 on: May 29, 2015, 00:22 »
0
You're right, I never look there since it's mostly stuff I don't care about or things that aren't really that important.
obviously you do care and the downtime announcements are important. Bit of a contradiction there


« Reply #87 on: May 29, 2015, 06:35 »
+2
You're right, I never look there since it's mostly stuff I don't care about or things that aren't really that important.
obviously you do care and the downtime announcements are important. Bit of a contradiction there
Mostly Ron.  They didn't post there yesterday that the ftp was down, just that a few days ago it would be down for a couple hours.  We all know it's been down a lot more than that.

« Reply #88 on: May 29, 2015, 08:43 »
0
I've been with Shutterstock almost from the very beginning, about 10 years now. It's always been the most technically reliable agency, never down, never any serious glitches. During the last year or so it started to change noticeably. That combined with recent absurd image reviews could be an indication that Vogons are taking over...

or they got IT ppl from istock working with them  ;D which explains deja-vu efffect on ss .
whatever, the cause of lower earning for sure has to be due to technical problems...if we can get in, clients cannot either. seems like some areas are fine, reportedly from the forum.
otoh, istock is doing better now, so maybe some of the ss disappearances have gone there ;D

Noedelhap

  • www.colincramm.com

« Reply #89 on: May 29, 2015, 17:27 »
0
My video uploads still don't appear in the Ready to Submit section...even though everything appears to be up and running. Does anyone else experience the same thing?

« Reply #90 on: May 29, 2015, 23:34 »
+1
Its down again here...  :(

superdooper

  • everything is blurry from my angle
« Reply #91 on: October 19, 2016, 03:45 »
0
is down in asia

« Reply #92 on: October 19, 2016, 04:53 »
0
It was down, but now ok in Begium

« Reply #93 on: October 19, 2016, 04:57 »
0
Someone Inside SS is helping FT to become No. 1 for sure....

« Reply #94 on: October 19, 2016, 07:33 »
0
FTP appears to be down here in the UK too so unable to upload


 

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