Author Topic: Can't login to SS (Read 5301 times)

Pixart · « **on:** October 21, 2011, 21:12 »

I was there earlier today. It's 9 Central, can someone please check if they can sign in. Maybe it's a captcha thing. I'm a little concerned because I had a message from Fotolia a couple days ago that someone is trying to reset my password. Can't get in on Fireforx or IE.

Mantis · « **Reply #1 on:** October 21, 2011, 21:14 »

Just logged in. No problems.

Pixart · « **Reply #2 on:** October 21, 2011, 21:26 »

That's what I was afraid of. And no-one seems to be getting replies from support these days either. AND it's the weekend... At least it's not the last day of the month. I would hope that they would send a response to e-mail if a password was changed though.

Edit to add THANKS FOR CHECKIN MANTIS, my bad manners!

Mantis · « **Reply #3 on:** October 21, 2011, 21:52 »

Quote from: Pixart on October 21, 2011, 21:26

That's what I was afraid of. And no-one seems to be getting replies from support these days either. AND it's the weekend... At least it's not the last day of the month. I would hope that they would send a response to e-mail if a password was changed though.

Edit to add THANKS FOR CHECKIN MANTIS, my bad manners!

No worries.

fotografer · « **Reply #4 on:** October 22, 2011, 07:32 »

I had the same thing happen last night and I changed the password. I've written to support about it and I'm keeping an eye on it to make sure that it doesn't happen again. May just be a glitch if there are two of us.

klsbear · « **Reply #5 on:** October 22, 2011, 08:26 »

Quote from: Pixart on October 21, 2011, 21:26

That's what I was afraid of. And no-one seems to be getting replies from support these days either. AND it's the weekend... At least it's not the last day of the month. I would hope that they would send a response to e-mail if a password was changed though.

Edit to add THANKS FOR CHECKIN MANTIS, my bad manners!

I changed my password at SS recently and I did get an e-mail saying it had been changed and to contact suppport if I was not the one initiating the change so they do have a notification system in place.

leaf · « **Reply #6 on:** October 22, 2011, 15:10 »

I'm not able to log into Shutterstock this evening. I requested to change my password but haven't received my email. I guess I'll wait until tomorrow morning and try again...

Pixart · « **Reply #7 on:** October 22, 2011, 15:13 »

I did request an auto reset to my password after Mantis replied last night and it worked(s) again. But - then I got not one but 2 emails informing me that I changed it.

Maybe they are now forcing us to change their passwords after a certain amount of time has lapsed. Not a bad policy.

leaf · « **Reply #8 on:** October 22, 2011, 15:28 »

.. 5-10 minutes later, i got the email, reset my password and now it works again.

Now that you mention it, I wonder if I don't remember them saying there is a mandatory password reset every so often... hmm.

leaf · « **Reply #10 on:** October 24, 2011, 15:21 »

Quote from: ShutterstockForumGuru on October 23, 2011, 09:23

Hi all,

If you are having any trouble logging in, it might be best to change your password just in case. Click here to do so: http://submit.shutterstock.com/forgot.mhtml

Thanks for your feedback!

thanks, yeah - that worked in the end.

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Author Topic: Can't login to SS (Read 5301 times)

Pixart

Mantis

Pixart

Mantis

fotografer

klsbear

leaf

Pixart

leaf

ShutterstockForumGuru

leaf

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