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Author Topic: My account was disabled without any notice  (Read 24659 times)

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Microbius

« Reply #50 on: August 07, 2008, 12:18 »
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I was going to sign up with SS and after reading every word of all the above postings .... Well folks they will not have any of my images to mess with. They also will not have me on their site!

When your treated like crap with no answers etc .... they can cram it. And that applies to any site.

Now I will read about some other sites. ;D

-Larry

I wouldn't discount SS over this or any of their other little quirks.  I don't think there's a single micro site that has it completely together when it comes to the treatment of contributors.  SS is one of the better ones actually.  Dreamstime would probably be the next in line. 

Point is they all have issues that you have to deal with if you want to sell microstock.  As the industry evolves hopefully contributor treatment will improve.

I couldn't disagree more, SS are the worst site for contributor relations.
If you are lucky enough never to have issues with your work being stolen etc. you may not realize how little they care about individual contributors or their intellectual property.
They are also one of two biggest earning sites, so if you want to make a decent living in this game you have to put up with being treated like dirt by SS, or go exclusive with IS and take the financial hit.

It sucks, but there it is.


« Reply #51 on: August 07, 2008, 13:07 »
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...Please respond to this email by August 11, 2008.  If you fail to respond by said date with the information we outline above,
your Shutterstock.com submitter account may be closed.

Do they only give people 4 days to respond to them?  I wouldn't like to get an email like that after a week away.

They should be able to suspend just the images concerned and give us 28 days to respond.  That would be fair.

« Reply #52 on: August 07, 2008, 14:05 »
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I wouldn't discount SS over this or any of their other little quirks.  I don't think there's a single micro site that has it completely together when it comes to the treatment of contributors.  SS is one of the better ones actually.  Dreamstime would probably be the next in line. 
Either you've never actually had any encounter with SS "customer/contributor service" or you're joking. They just trashed the OP's portfolio when their site has hundreds of the exact same infringing logo and didn't tell the OP about it. They've done it dozens, if not hundreds of times.

They don't respond to either emails or phone calls. Say what you want about the other sites but at least they have customer service that actually does respond.

« Reply #53 on: August 07, 2008, 14:46 »
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Congratulations Petr :)

« Reply #54 on: August 07, 2008, 15:06 »
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I wouldn't discount SS over this or any of their other little quirks.  I don't think there's a single micro site that has it completely together when it comes to the treatment of contributors.  SS is one of the better ones actually.  Dreamstime would probably be the next in line. 
Either you've never actually had any encounter with SS "customer/contributor service" or you're joking. They just trashed the OP's portfolio when their site has hundreds of the exact same infringing logo and didn't tell the OP about it. They've done it dozens, if not hundreds of times.

They don't respond to either emails or phone calls. Say what you want about the other sites but at least they have customer service that actually does respond.
No, I've guess I've been lucky and never had anything major happen to me on SS.

« Reply #55 on: August 07, 2008, 15:46 »
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I'm glad you got this figured out orson.

Maybe shutterstock sent you an email a while ago but the email got stuck in the 'black hole'  I know there have been a number of emails that never show up from shutterstock that should have. 

When you submit a batch of photos you get a email notice.  I usually get one.. except 1 in 20 times i don't.  Also when images are reviewed you get an email.  I do, except 1 in 20 or so again just never comes.  I have checked spam filters and they aren't their either.  Others have expressed the same problem. 


 

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