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Agency Based Discussion => Shutterstock.com => Topic started by: arapix on September 01, 2016, 08:40

Title: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: arapix on September 01, 2016, 08:40
My portfolio suddenly become only 25 items while it's about 380 items !

I don't know is it SS problem , or this may be hack ????

Does any one has the same problem ???
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: miR156 on September 01, 2016, 08:41
same here. 800+ --> 13
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: r2d2 on September 01, 2016, 08:43
same here 5000 --> 50 :o
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: arapix on September 01, 2016, 08:43
same here. 800+ --> 13

Thanks a lot.
I wish they fix this sooon
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: philly077 on September 01, 2016, 08:43
same here 3500----330 ... :(
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: mboy on September 01, 2016, 08:44
My account says This contributor has no active images in their portfolio.    >:(

Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: zsooofija on September 01, 2016, 08:45
 :'(
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: Dog-maDe-sign on September 01, 2016, 08:46
The same here, 95 instead of >500. Little panic
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: increasingdifficulty on September 01, 2016, 08:50
My images are gone too... Footage down to 10%...

It seems only the most popular ones are showing.
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: Artist on September 01, 2016, 08:51
oh, same here..
they really have a very bad team of developers. I rarely find other companies facing so many issues and bugs, and to top they don't even tell that they have scheduled maintenance going on.
Don't know where are they investing.
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: Tryingmybest on September 01, 2016, 08:51
Me too. 6000 down to 99.  ???
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: marthamarks on September 01, 2016, 08:51
Mine too!  Over 2,000 images are now 25.

Hooray!!! Negative portfolio growth!!! Every photographer's dream come true!!!
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: Johnski2015 on September 01, 2016, 08:52
same here - as usual no response from SS - is this a hack/theft/live code being applied to the to REAL environment/changes to algos... YAWN so tired of this LOL

As yet no response from ANY SS staff/management - this would be a laugh if it was not so serious
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: microdisq on September 01, 2016, 08:54
Same here, from allmost a thousand to only 7 !!??
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: Shelma1 on September 01, 2016, 08:57
Same here; about 85% of my port missing.

I suspect they're going back in and fixing all the "improvements" made under the guy who was recently canned. I notice things are returning to where they used to be last year.
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: Anita Potter on September 01, 2016, 09:03
I just got hit with that too right after uploading total of 85 when I've got just under 2k.

I wish things would go back to how it was before summer of 2013 but I can only dream.
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: antvlk on September 01, 2016, 09:11
303 down to 2...  :(
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: panicAttack on September 01, 2016, 09:11
not only our portfolio (from more then 2000 to 200) but search engine also.

for example search "santa claus" only 15 000 images :D :D
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: chrisdorney on September 01, 2016, 09:13
Yep same - 10,400 to 360
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: alno on September 01, 2016, 09:20
It looks like only the popular items are shown. Those which appear first in every profile by default sorting.
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: MarcvsTvllivs on September 01, 2016, 09:24
Interestingly, sales are pretty good...  8)
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: increasingdifficulty on September 01, 2016, 09:28
Quick clean-up of the entire site removing everything that hasn't sold more than once or twice.

Fast, effective release.  8)
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: CJH Photography on September 01, 2016, 09:30
I have no active items in my portfolio, but my sets are still there SMH
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: MyCrowStock on September 01, 2016, 09:30
Same here. All images - GONE.
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: Artist on September 01, 2016, 09:31
http://forums.submit.shutterstock.com/topic/89282-what-a-way-for-september-to-start/ (http://forums.submit.shutterstock.com/topic/89282-what-a-way-for-september-to-start/)
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: Fab on September 01, 2016, 09:33
LOL...ss is full of bugs  8)
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: Tryingmybest on September 01, 2016, 09:54
I was very disappointed to find that only 1,785 images showed up when I searched the keyword "Marijuana"  :P ;D
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: 60D on September 01, 2016, 10:03
errrrrrrrrr..... no announcement from SS  >:( >:( >:(
What's wrong with this new IT guy?
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: Stockmaan on September 01, 2016, 10:06
I was very disappointed to find that only 1,785 images showed up when I searched the keyword "Marijuana"  :P ;D

Haha good point!

Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: Stockmaan on September 01, 2016, 10:07
90% of my port gone  8)
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: Grafvision on September 01, 2016, 10:11
I was very disappointed to find that only 1,785 images showed up when I searched the keyword "Marijuana"  :P ;D
;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: Grafvision on September 01, 2016, 10:14
I have 1300 image now, originaly I have 17000+  :-\ :-\ :-\ :-\ :-\
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: substancep on September 01, 2016, 10:17
Nothing, nada, all gone.
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: Pauws99 on September 01, 2016, 10:20
My RPI has shot through the roof! Turned from the best run site out there to a laughing stock (ha ha) in a couple of months. They need to get a grip or Adobe will be cleaning up as the only site with any credibility.
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: Artist on September 01, 2016, 10:20
yes shutterstock has replied in facebook and here is it.

Quote
Stefan Amer wth is going on my portfolio is gone, asked couple of friend same thing??????

Shutterstock
Shutterstock Hi Stefan. Our contributor support team would be able to answer any questions.
You can reach the via email at [email protected]
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: Stockmaan on September 01, 2016, 10:27
Here is answer from Kate Shutterstock:


Thanks for flagging, we are aware of the situation and our tech team is working to fix it. 
 
As you know, we are investing heavily in upgrading the technology that powers Shutterstock’s infrastructure, website, and mobile apps. With these improvements, we’ll be able to deliver improved functionality and a better overall user experience.
 
While we are doing everything we can to ensure a smooth transition, there may be the occasional bump. We appreciate your understanding.

And link: http://forums.submit.shutterstock.com/topic/89228-entire-port-gone/page-8 (http://forums.submit.shutterstock.com/topic/89228-entire-port-gone/page-8)
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: Pauws99 on September 01, 2016, 10:37
Here is answer from Kate Shutterstock:


Thanks for flagging, we are aware of the situation and our tech team is working to fix it. 
 
As you know, we are investing heavily in upgrading the technology that powers Shutterstock’s infrastructure, website, and mobile apps. With these improvements, we’ll be able to deliver improved functionality and a better overall user experience.
 
While we are doing everything we can to ensure a smooth transition, there may be the occasional bump. We appreciate your understanding.

And link: [url]http://forums.submit.shutterstock.com/topic/89228-entire-port-gone/page-8[/url] ([url]http://forums.submit.shutterstock.com/topic/89228-entire-port-gone/page-8[/url])
Thank god they don't run an airline what an amazing response. I have a post somewhere about lack of apology and corporate W*nk speak. If they are doing everything they can then they are clearly incompetent they are supposed to be the market leading technology company in this industry *.
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: melking on September 01, 2016, 10:41
9000+ down to 834 in port
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: Benozaur on September 01, 2016, 10:50
Me too 186 clips from a total of 747
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: cathyslife on September 01, 2016, 10:50
Thank god they don't run an airline what an amazing response. I have a post somewhere about lack of apology and corporate W*nk speak. If they are doing everything they can then they are clearly incompetent they are supposed to be the market leading technology company in this industry *.

Amen to that. They are investing heavily in improvements...why don't they take that money, divide it up among contributors, and leave the site the way it was...working.  ::)
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: Noedelhap on September 01, 2016, 10:53
Did SS hire former iStock IT staff?

Search is screwed up as well, it only shows a couple of pages on the buyer's side.
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: RobertCollin on September 01, 2016, 10:54
Same here in the Netherlands, from 1988 to 247.
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: akaza on September 01, 2016, 10:54
85% images portofolio gone here
I miss old SS :(
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: kjekol on September 01, 2016, 11:00
Same here. I have about 2800, now 384  :o

All content seems to be online for the customers if the use the search engine at Shutterstock.
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: increasingdifficulty on September 01, 2016, 11:02
All content seems to be online for the customers if the use the search engine at Shutterstock.

No, not at all. Only the most popular files will show. Check the search count, there are hundreds of thousands of images missing.
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: Shelma1 on September 01, 2016, 11:10
From Facebook:

Shutterstock: Hi Michele, so sorry about the trouble! We're currently working on a resolution and really appreciate your patience.
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: kjekol on September 01, 2016, 11:13
All content seems to be online for the customers if the use the search engine at Shutterstock.

No, not at all. Only the most popular files will show. Check the search count, there are hundreds of thousands of images missing.

Sorry, my fault increasingdifficulty.
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: Pauws99 on September 01, 2016, 11:17
Mine are back....wonder if I get a head start and how long they will be there?
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: Apegz on September 01, 2016, 11:19
All my images have disapeared!
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: Dodie on September 01, 2016, 11:44
All content seems to be online for the customers if the use the search engine at Shutterstock.

No, not at all. Only the most popular files will show. Check the search count, there are hundreds of thousands of images missing.

Only the ones considered by SS the most popular, which criteria is also unknown. They are not the most sold images, not in my case.
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: increasingdifficulty on September 01, 2016, 11:59
I'm back, baby! /Frank Costanza
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: marthamarks on September 01, 2016, 12:36
I'm back, baby! /Frank Costanza

Me too. 2089 active images are a sweet, sweet sight!
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: arapix on September 01, 2016, 13:30
They finally back :)
Thank God
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: Dumc on September 01, 2016, 14:04
It would be great, if they would f*ck up in such a way, that someone else's port would be linked/merged with my portfoli and then I would get all the sales.
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: antvlk on September 01, 2016, 15:59
They back. Yeah!
Title: Re: My portfolio suddenly become only 25 items while it's about 380 items !
Post by: substancep on September 01, 2016, 19:27
Earnings hve bben reset to zero too.