MicrostockGroup

Agency Based Discussion => Shutterstock.com => Topic started by: Shelma1 on August 24, 2016, 20:16

Title: No search results, no image portfolio
Post by: Shelma1 on August 24, 2016, 20:16
Anyone else?
Title: Re: No search results, no image portfolio
Post by: Shelma1 on August 24, 2016, 20:28
They just posted on FB that they're having issues. More sales lost...
Title: Re: No search results, no image portfolio
Post by: kreasec on August 24, 2016, 20:29
same here
Title: Re: No search results, no image portfolio
Post by: Julied83 on August 24, 2016, 20:46
same here
Title: Re: No search results, no image portfolio
Post by: etudiante_rapide on August 24, 2016, 20:48

so, this must be that upgrading they were referring to, huh???
IT genius, way to go, shutterstock !!!
Title: Re: No search results, no image portfolio
Post by: Rinderart on August 24, 2016, 20:55
11 years on SS . this is totally Bizarre. today one min I have nothing But Footage and no Images. Then I have 900 Images [I have 6200] then I have nothing. Man. This is really Outrageous.  Im writing a Letter to Jon. and BTW Im Having a 2011 Month. Like Huge Numbers. That part IM very excited about and......all my sites have been great in august. Go Figure.
Title: Re: No search results, no image portfolio
Post by: marthamarks on August 24, 2016, 21:07
Yep, same here.

The site reports: "We're sorry, but we were not able to load this contributor's gallery at the moment. Please try again. If the problem continues, please reach out to our customer support."
Title: Re: No search results, no image portfolio
Post by: angelawaye on August 24, 2016, 21:30
Me too...

Oh for the love of God, I hope they aren't changing the algorithm again ...
Title: Re: No search results, no image portfolio
Post by: disorderly on August 24, 2016, 21:53
My portfolio is back, both on the contributor and the client side.  Just as well it happened during off-peak hours.
Title: Re: No search results, no image portfolio
Post by: PixelBytes on August 24, 2016, 23:47
When I joined this group SS was always being praised for their consistency and reliability, more than any other site.  Boy, how things have changed.  Why didn't they learn from the mistakes of other sites that lost customers by having site glitches and other IT problems.

Maybe they should direct more resources to site reliability and away from fattening their library exponentially with mediocre and redundant work.
Title: Re: No search results, no image portfolio
Post by: MircoV on August 24, 2016, 23:59
I just know nobody can choose to have glitches....it just happens. Just like at my workplace. Also you can not keep a system forever and not try to improve just to avoid problems. Its normal to have problems especially large such a large agency ss is. If we would had control over glitches believe me nobody would have. Nobody enjoys it. IT world is not that simple.
Title: Re: No search results, no image portfolio
Post by: Pauws99 on August 25, 2016, 00:19
I just know nobody can choose to have glitches....it just happens. Just like at my workplace. Also you can not keep a system forever and not try to improve just to avoid problems. Its normal to have problems especially large such a large agency ss is. If we would had control over glitches believe me nobody would have. Nobody enjoys it. IT world is not that simple.
Remarkable complacency yes of course things go wrong from time to time but most industries have controls in place to minimise it. When a plane crashes I dont expect an organisation to say "oh well these glitches happen every now and then"
Title: Re: No search results, no image portfolio
Post by: PixelBytes on August 25, 2016, 01:17
I just know nobody can choose to have glitches....it just happens. Just like at my workplace. Also you can not keep a system forever and not try to improve just to avoid problems. Its normal to have problems especially large such a large agency ss is. If we would had control over glitches believe me nobody would have. Nobody enjoys it. IT world is not that simple.
Remarkable complacency yes of course things go wrong from time to time but most industries have controls in place to minimise it. When a plane crashes I dont expect an organisation to say "oh well these glitches happen every now and then"

Exactly.   THey managed to keep the site running smooth AND update it for something like 10 years and now all of a sudden they can't get anything right.  It's pretty obvious resources are being siphoned away from IT.  Suddenly changes go live without adequate BETA testing.  Same thing happened on other sites when they got greedy.
Title: Re: No search results, no image portfolio
Post by: Pauws99 on August 25, 2016, 01:50
Puts the recent departure of the IT head a couple of months back in a different light....perhaps he saw the writing on the wall.
Title: Re: No search results, no image portfolio
Post by: Dumc on August 25, 2016, 01:58
Puts the recent departure of the IT head a couple of months back in a different light....perhaps he saw the writing on the wall.

What are you talking about? He said, he wants to spend more time with his family....
Title: Re: No search results, no image portfolio
Post by: etudiante_rapide on August 25, 2016, 09:41
I just know nobody can choose to have glitches....it just happens. Just like at my workplace. Also you can not keep a system forever and not try to improve just to avoid problems. Its normal to have problems especially large such a large agency ss is. If we would had control over glitches believe me nobody would have. Nobody enjoys it. IT world is not that simple.
Remarkable complacency yes of course things go wrong from time to time but most industries have controls in place to minimise it. When a plane crashes I dont expect an organisation to say "oh well these glitches happen every now and then"

Exactly.   THey managed to keep the site running smooth AND update it for something like 10 years and now all of a sudden they can't get anything right.  It's pretty obvious resources are being siphoned away from IT.  Suddenly changes go live without adequate BETA testing.  Same thing happened on other sites when they got greedy.

so true, pauws, pixel...
i used to work with a company like that too in the 90s. it was so well run, we were all happy to be part of that, proud employees!
then the ppl fired all the top guys and hired some guys from a competitor-firm that closed down.
and they were suddenly doing all sorts of "upgrading", BETA test, etc.. to improve our company.

and there was never anything going right.
my ex boss said, "upgrading, improvement, BETA test is our IT speak for ... we really haven't a clue what der fark  we are doing !!!"
Title: Re: No search results, no image portfolio
Post by: dpimborough on August 25, 2016, 11:02
Puts the recent departure of the IT head a couple of months back in a different light....perhaps he saw the writing on the wall.

What are you talking about? He said, he wants to spend more time with his family....

That is corporate BS for "he got fired and he hasn't got another job to go too in the near future"
Title: Re: No search results, no image portfolio
Post by: Dumc on August 25, 2016, 11:15
I know, it was a joke...
Title: Re: No search results, no image portfolio
Post by: ShadySue on August 25, 2016, 11:19
I just know nobody can choose to have glitches....it just happens. Just like at my workplace. Also you can not keep a system forever and not try to improve just to avoid problems. Its normal to have problems especially large such a large agency ss is. If we would had control over glitches believe me nobody would have. Nobody enjoys it. IT world is not that simple.
How does Amazon manage to have no (or few, I haven't personally managed to find any) glitches when they must have a far larger customer base than any stock agency/distributor?
Title: Re: No search results, no image portfolio
Post by: cathyslife on August 25, 2016, 11:34
I just know nobody can choose to have glitches....it just happens. Just like at my workplace. Also you can not keep a system forever and not try to improve just to avoid problems. Its normal to have problems especially large such a large agency ss is. If we would had control over glitches believe me nobody would have. Nobody enjoys it. IT world is not that simple.
How does Amazon manage to have no (or few, I haven't personally managed to find any) glitches when they must have a far larger customer base than any stock agency/distributor?

That's exactly who I thought of when the word glitches was mentioned. I use Amazon frequently and not once have I ever experienced any kind of glitch. Same with Apple, Adobe, etc.

With the millions of dollars SS is making (and taking away from the contributors who do all the work), there is absolutely no excuse for this. Even if they are making improvements and changes, that is typically done on a different server, away from the existing site, for this very reason. So business can continue while the site is being built/upgraded/TESTED/etc. so that 99% of any "glitches" are out before the new "improved" site is launched. Companies are just too lazy and too greedy to do things the correct way, IMHO. Why pay all that extra money when they can just "half-a$$" it...who cares about inconveniencing contributors and buyers. <rant over for now>
Title: Re: No search results, no image portfolio
Post by: dcwcreations on August 25, 2016, 12:47
Wow don't ever give anyone a break, as soon as there is trouble the slaughter line starts. What happy campers.
Title: Re: No search results, no image portfolio
Post by: etudiante_rapide on August 25, 2016, 13:47
Puts the recent departure of the IT head a couple of months back in a different light....perhaps he saw the writing on the wall.

What are you talking about? He said, he wants to spend more time with his family....

That is corporate BS for "he got fired and he hasn't got another job to go too in the near future"

seeing what has just happened, i would say that he was the stoolie
that got sacked because he spoke up about the shareholders' cousins running the office...

and now, this is the result of the cover-up
Title: Re: No search results, no image portfolio
Post by: cathyslife on August 25, 2016, 14:27
Wow don't ever give anyone a break, as soon as there is trouble the slaughter line starts. What happy campers.

Have contributors ever gotten a break? Since we are now down to pennies on commissions, I would have to say no.
Title: Re: No search results, no image portfolio
Post by: etudiante_rapide on August 25, 2016, 14:47
Wow don't ever give anyone a break, as soon as there is trouble the slaughter line starts. What happy campers.

clueless much???

to you, it might seems they deserved a break!
but consider how much in dollars would it account to a shortfall during the time
that clients are unable to download anything.
+ of course, how much in dollars we contributors did not earn.

and of course, again, IT f*ckup geniuses continue to be paid for their total f*ckup!!!

now, are you a fan-boy/girl???
Title: Re: No search results, no image portfolio
Post by: gyllens on August 25, 2016, 15:27
Unfortunately I think Alex Rodrigues is gone as well. He always responds to mails within a few days and now its just a flat line. Even the old guys at Bigstock seems replaced?
Title: Re: No search results, no image portfolio
Post by: mediavn on August 25, 2016, 20:42
Now it's back to... down, again  >:(
Title: Re: No search results, no image portfolio
Post by: pixel8 on August 26, 2016, 00:10
Me too...

Oh for the love of God, I hope they aren't changing the algorithm again ...
LOL That was funny!
Title: Re: No search results, no image portfolio
Post by: etudiante_rapide on August 26, 2016, 07:55
Me too...

Oh for the love of God, I hope they aren't changing the algorithm again ...
LOL That was funny!

let's all send a pm to shutterstock IT genius,
"hey genius, if you fix the problem and we start to get $28 to $102 single download commissions
 again,
ALL IS FORGIVEN, and you dudes can keep your job !!!"
Title: Re: No search results, no image portfolio
Post by: andy_arden on August 26, 2016, 11:28
what rhe F? is going on ? this month i have half of last year august earnings but i have doubled my portfolio, and i mean i have 60k photos now. it is a disaster!!!!!
Title: Re: No search results, no image portfolio
Post by: gyllens on August 27, 2016, 00:30
Me too...

Oh for the love of God, I hope they aren't changing the algorithm again ...
LOL That was funny!

let's all send a pm to shutterstock IT genius,
"hey genius, if you fix the problem and we start to get $28 to $102 single download commissions
 again,
ALL IS FORGIVEN, and you dudes can keep your job !!!"


Thats the whole problem. SS have given all the geniuses the boot and replaced them with "civil servants" that really havent got a clue of what they are doing. The only one left is probably their poor moderator whatever his name was but sometimes comes in here telling us everything is fine, great and wonderful.
Title: Re: No search results, no image portfolio
Post by: Luka on August 28, 2016, 07:51
How are your sales, guys? Mine are frozen :-X I really don't know what to expect anymore. I still upload, but I don't know how much I can go like this. It is no point to make new stuff if it's not sold. I guess the new content is not even seen. All I've sold the last past days, was stuff uploaded months ago.
Title: Re: No search results, no image portfolio
Post by: etudiante_rapide on August 28, 2016, 12:32

let's all send a pm to shutterstock IT genius,
"hey genius, if you fix the problem and we start to get $28 to $102 single download commissions
 again,
ALL IS FORGIVEN, and you dudes can keep your job !!!"


Thats the whole problem. SS have given all the geniuses the boot and replaced them with "civil servants" that really havent got a clue of what they are doing. The only one left is probably their poor moderator whatever his name was but sometimes comes in here telling us everything is fine, great and wonderful.

you remember when it was all sales and simple (K.I.S.S)... and all we got was bare-bones???
it was so long ago. but i was such a happy camper because all i care was to see the 80 backs
single sales coming in regularly.
now with all the hi-tech flash impressive IT bs, which is like those video games
that only newbie-gamers would go woo yahh amazing CGI !!! but the experienced ones
know it's all flash and nothing incredible game-wise...
we have the same thing with geo-mapping, ...

i really don't give a rodent's anu$ if i get back to the old shutterstock bare-bones,
so long as the site is working perfectly and the big earnings come back to me.
which is like, i can't remember when already .  i stop uploading too, because feeding the beast
no longer is a shutterstock game.

the game-makers are all sent home to spend more time with family,
and you are right, :civil servants: who only sit by the workstation to complain
how terrible their job is... while munching on pizza and playing pingpong during their
cigarette-breaks all through the day.

shame!
but i now hope this vanishing game is because they fired the civil servants
and brought back the family people to run shutterstock all over again.

(but i think i am day-dreaming).
Title: Re: No search results, no image portfolio
Post by: pixel8 on August 29, 2016, 00:49
I spoke with a owner of a large web developing company in my area recently and he told me that they used to buy from SS a lot but hardly ever now days because SS has been chaining so many things that they can't find the type of images they used to on SS.
Title: Re: No search results, no image portfolio
Post by: gyllens on August 29, 2016, 02:03
I spoke with a owner of a large web developing company in my area recently and he told me that they used to buy from SS a lot but hardly ever now days because SS has been chaining so many things that they can't find the type of images they used to on SS.

Funny you should bring this up! I spoke to a PR consult and agency a couple of weeks back who used to buy fill-out shots for Annuals and corp-profiles by the dozens and every single month. I actually told them to use  SS way back in 2013.
Turns out they left SS in the beginning of this year for exactly the same reason as you mentioned. They keep bookmarking pictures/pages to go back on a later date and of course then when its all changed some twenty times they can't find anything.

Behind the scenes of SS and we will of course never know but I am sure they are in fact and in spite of all the glamorous maths losing customers.
Title: Re: No search results, no image portfolio
Post by: Microstockphoto on August 29, 2016, 02:21
their sales are ever increasing, they lose a few buyers, they gain a dozen back, bottom line, they are still growing, until they piss too many people off like IS and then it will the start of the end.
Title: Re: No search results, no image portfolio
Post by: Dumc on August 29, 2016, 08:20
How can you loose a photo, if you bookmark direct link to that file?
Title: Re: No search results, no image portfolio
Post by: pixel8 on August 29, 2016, 18:45
Ok so today my portfolio went down 1,700 images are missing, has anyone who has experienced this had their images come back up or has SS explained whats going on?
Title: Re: No search results, no image portfolio
Post by: Jo Ann Snover on August 29, 2016, 18:56
They have clearly done something awful in "improving" the site.A search I've been monitoring over the last month or two that should return about 24K results now returns about 3.5K and my portfolio of just over 2K images shows as 384

Idiots
Title: Re: No search results, no image portfolio
Post by: Anthony on August 29, 2016, 18:59
How can you loose a photo, if you bookmark direct link to that file?

Yup. My portfolio went down too. This is becoming comical. But it's not that funny is it.
Title: Re: No search results, no image portfolio
Post by: Tryingmybest on August 29, 2016, 19:04
Glad it's not just me. OUt of 6,000+ I only see 99 in my portfolio.  :o

Someone at SS HQ must be eating too much free pizza and fell asleep on their treadmill. Their head it the delete button on our portfolios.
Title: Re: No search results, no image portfolio
Post by: topol on August 29, 2016, 19:08
Me too, I can see only about 600 of my almost 10000 shots... but despite all of that, it's gonna be a record month for $$$.
Title: Re: No search results, no image portfolio
Post by: ngaga35 on August 29, 2016, 19:13
After more then 14000 images in my portfolio now I have only 862!!! What's going on?


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Title: Re: No search results, no image portfolio
Post by: Jo Ann Snover on August 29, 2016, 19:17
How can you loose a photo, if you bookmark direct link to that file?

Links with the image ID in them - like this one (https://www.shutterstock.com/pic-456229105.html) - work even though the image can't be found via a search or in my portfolio.

I don't know about the other link forms as I don't have any to hand.

I don't know if downloading would work as I don't have a buyer account to test it out.
Title: Re: No search results, no image portfolio
Post by: pixel8 on August 29, 2016, 19:43
Maybe we should all start re-uploading the photos that are missing?
Title: Re: No search results, no image portfolio
Post by: Jo Ann Snover on August 29, 2016, 20:44
Maybe we should all start re-uploading the photos that are missing?

They're still there - just temporarily hidden by broken code. No need to upload (they automatically check for images already in the portfolio and will reject if you try it)
Title: Re: No search results, no image portfolio
Post by: pixel8 on August 29, 2016, 21:51
Maybe we should all start re-uploading the photos that are missing?

They're still there - just temporarily hidden by broken code. No need to upload (they automatically check for images already in the portfolio and will reject if you try it)
I see you are right as now my images are showing again, lets hope they get this figured out soon, because although my images are up I have been trying different searches on SS and half the time it won't search and bring up anything. Which means our buyers are not getting the service they want which means they are going elsewhere!
Title: Re: No search results, no image portfolio
Post by: Dumc on August 29, 2016, 23:42
Looks like they phucked it up big time.
Title: Re: No search results, no image portfolio
Post by: ngaga35 on August 30, 2016, 01:36
After long long time it's was "OK", and they did it again!!!???


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Title: Re: No search results, no image portfolio
Post by: gyllens on August 30, 2016, 03:10
All these bugs and glitches and hiccups broken this broken that tells me one thing only. Brand new Admin who really don't have a clue of what they are doing. Thats worrying to put it mildly.