MicrostockGroup

Agency Based Discussion => Shutterstock.com => Topic started by: tridgers on September 28, 2013, 10:20

Title: Opting back in
Post by: tridgers on September 28, 2013, 10:20

I recently uploaded photos to SS, but i had to wait for my exclusivity period with Dreamstime to end so i took the photos offline (but still being on the database- opted out). My exclusivity has ended now, and i "opted back in" a few days ago.

It's still saying that i have 0 active files though, and i'm starting to think that i should probably contact support. Does anyone know how long it takes for these files to go back into the system?

Title: Re: Opting back in
Post by: luissantos84 on September 28, 2013, 10:38

no idea, I would email support now!

http://submit.shutterstock.com/contact/ (http://submit.shutterstock.com/contact/)

Title: Re: Opting back in
Post by: mlwinphoto on September 28, 2013, 12:00

Quote from: tridgers on September 28, 2013, 10:20

I recently uploaded photos to SS, but i had to wait for my exclusivity period with Dreamstime to end so i took the photos offline (but still being on the database- opted out). My exclusivity has ended now, and i "opted back in" a few days ago.

It's still saying that i have 0 active files though, and i'm starting to think that i should probably contact support. Does anyone know how long it takes for these files to go back into the system?

I did the same thing a few months ago when dropping the iStock crown.  It took a few days for the existing SS images to be 'activated'.

Title: Re: Opting back in
Post by: tridgers on September 28, 2013, 12:30

Thanks. I've emailed support but it sounds like they should be back soon.