MicrostockGroup

Agency Based Discussion => Shutterstock.com => Topic started by: dakk on January 19, 2024, 05:02

Title: Payout issue but can't contact SS
Post by: dakk on January 19, 2024, 05:02

I've been having an issue related to payouts. I tried to contact them using the form in Support Center & Contact Us seciton but I encounter an error (a generic message just saying there was an error) every time I hit "Submit".

It's been like this for the past two months and I missed receiving my payout two months in a row.

Is there any other way to contact them? Perhaps an email address to which I can directly write?

Title: Re: Payout issue but can't contact SS
Post by: kuriouskat on January 19, 2024, 05:25

Quote from: dakk on January 19, 2024, 05:02

I've been having an issue related to payouts. I tried to contact them using the form in Support Center & Contact Us seciton but I encounter an error (a generic message just saying there was an error) every time I hit "Submit".

It's been like this for the past two months and I missed receiving my payout two months in a row.

Is there any other way to contact them? Perhaps an email address to which I can directly write?

Send an email to submit@shutterstock.com

Title: Re: Payout issue but can't contact SS
Post by: DCS on January 29, 2024, 05:53

Did this ever get resolved?  I have the same issue + my e-mails to them are ignored.