Author Topic: Pending and Reviewed Disappeared? (Read 7105 times)

Video-StockOrg · « **Reply #50 on:** March 26, 2022, 09:57 »

this was not in place about a year ago... for video is probably even worse. Maybe only 100 per week.

Video-StockOrg · « **Reply #51 on:** March 26, 2022, 13:35 »

This limit is a clear suppression of all small contributors... meanwhile Blackbox can spam footage with no limit and get better exposure, higher level royalties and probably more sales.

Firn · « **Reply #52 on:** March 28, 2022, 02:20 »

I have images reviewed as far back as 15 days now that still haven't shown up in my port.

I start to doubt that this issue will really be fixed.

alan b traehern · « **Reply #53 on:** March 28, 2022, 06:21 »

Quote from: Firn on March 28, 2022, 02:20

I have images reviewed as far back as 15 days now that still haven't shown up in my port.
I start to doubt that this issue will really be fixed.

They added a catalog tool for buyers, Try before you purchase with downloadable comps. Add a new tool, break the old.

Contemporary Dave · « **Reply #54 on:** March 28, 2022, 09:47 »

Quote from: Firn on March 28, 2022, 02:20

I have images reviewed as far back as 15 days now that still haven't shown up in my port.
I start to doubt that this issue will really be fixed.

I got an email from SS today saying: "I've investigated this with our higher IT Division and they reported that currently, we are investigating a massive delay glitch in the recently approved content since we have several affected contributors. We apologize for this inconvenience and we are working with our dedicated tech teams to correct this issue to ensure that all the approved content can be published as soon as possible."

Firn · « **Reply #55 on:** March 28, 2022, 10:14 »

Quote from: Contemporary Dave on March 28, 2022, 09:47

Quote from: Firn on March 28, 2022, 02:20
I have images reviewed as far back as 15 days now that still haven't shown up in my port.
I start to doubt that this issue will really be fixed.

I got an email from SS today saying: "I've investigated this with our higher IT Division and they reported that currently, we are investigating a massive delay glitch in the recently approved content since we have several affected contributors. We apologize for this inconvenience and we are working with our dedicated tech teams to correct this issue to ensure that all the approved content can be published as soon as possible."

That's pretty much the same just rephrased answer that Shutterstock 'experts' have been giving out for 2 weeks, but nothing changes. I gave up today and deleted and re-submitted the rest of the images that didn't show up. Now they have already been reviewed and are up in my port. Problem solved.

Video-StockOrg · « **Reply #56 on:** March 28, 2022, 10:15 »

something else is surely going on... I had a footage sold a while back and it is now deleted from my database. And I just can't figure out what exactly was deleted... Only the blank thumbnail with price was left:

the footage ID is useless too.

Pacesetter · « **Reply #57 on:** March 28, 2022, 17:30 »

Another 6 videos just vanished in the past hour or so. What is going on? Can't be merely a tech glitch at this point. No more uploads.

yanjf · « **Reply #58 on:** March 28, 2022, 23:22 »

Quote from: Firn on March 28, 2022, 10:14

Quote from: Contemporary Dave on March 28, 2022, 09:47
Quote from: Firn on March 28, 2022, 02:20
I have images reviewed as far back as 15 days now that still haven't shown up in my port.
I start to doubt that this issue will really be fixed.

I got an email from SS today saying: "I've investigated this with our higher IT Division and they reported that currently, we are investigating a massive delay glitch in the recently approved content since we have several affected contributors. We apologize for this inconvenience and we are working with our dedicated tech teams to correct this issue to ensure that all the approved content can be published as soon as possible."

That's pretty much the same just rephrased answer that Shutterstock 'experts' have been giving out for 2 weeks, but nothing changes. I gave up today and deleted and re-submitted the rest of the images that didn't show up. Now they have already been reviewed and are up in my port. Problem solved.

How to delete those approved but never show up images? They can't be found in catalog manager......

Firn · « **Reply #59 on:** March 29, 2022, 00:38 »

Quote from: yanjf on March 28, 2022, 23:22

Quote from: Firn on March 28, 2022, 10:14
Quote from: Contemporary Dave on March 28, 2022, 09:47
Quote from: Firn on March 28, 2022, 02:20
I have images reviewed as far back as 15 days now that still haven't shown up in my port.
I start to doubt that this issue will really be fixed.

I got an email from SS today saying: "I've investigated this with our higher IT Division and they reported that currently, we are investigating a massive delay glitch in the recently approved content since we have several affected contributors. We apologize for this inconvenience and we are working with our dedicated tech teams to correct this issue to ensure that all the approved content can be published as soon as possible."

That's pretty much the same just rephrased answer that Shutterstock 'experts' have been giving out for 2 weeks, but nothing changes. I gave up today and deleted and re-submitted the rest of the images that didn't show up. Now they have already been reviewed and are up in my port. Problem solved.

How to delete those approved but never show up images? They can't be found in catalog manager......

Go to your "reviewed" tab and look up the image ID. Then go to your catalog manager, open a random image and exchange the ID in the URL.

WD3 Photography · « **Reply #60 on:** March 29, 2022, 01:52 »

I've had 6 images disappear from my image portfolio over night.

It looks like some of them were recently approved.

SariMe · « **Reply #61 on:** March 29, 2022, 02:50 »

Quote from: Firn on March 28, 2022, 10:14

re-submitted the images that didn't show up. Now they have already been reviewed and are up in my port. Problem solved.

Did the same

WD3 Photography · « **Reply #62 on:** March 29, 2022, 06:25 »

Thanks I re-uploaded my 6 missing images and they have been approved.

A strange incident!

yanjf · « **Reply #63 on:** March 29, 2022, 07:27 »

Quote from: Firn on March 29, 2022, 00:38

Quote from: yanjf on March 28, 2022, 23:22
Quote from: Firn on March 28, 2022, 10:14
Quote from: Contemporary Dave on March 28, 2022, 09:47
Quote from: Firn on March 28, 2022, 02:20
I have images reviewed as far back as 15 days now that still haven't shown up in my port.
I start to doubt that this issue will really be fixed.

I got an email from SS today saying: "I've investigated this with our higher IT Division and they reported that currently, we are investigating a massive delay glitch in the recently approved content since we have several affected contributors. We apologize for this inconvenience and we are working with our dedicated tech teams to correct this issue to ensure that all the approved content can be published as soon as possible."

That's pretty much the same just rephrased answer that Shutterstock 'experts' have been giving out for 2 weeks, but nothing changes. I gave up today and deleted and re-submitted the rest of the images that didn't show up. Now they have already been reviewed and are up in my port. Problem solved.

How to delete those approved but never show up images? They can't be found in catalog manager......

Go to your "reviewed" tab and look up the image ID. Then go to your catalog manager, open a random image and exchange the ID in the URL.

SMART！！！

Schadenfreude · « **Reply #64 on:** March 31, 2022, 16:11 »

Just wondering if any 10th through the 14th approved images have populated yet. None for me.

Pacesetter · « **Reply #65 on:** March 31, 2022, 16:49 »

My 14+ videos are still missing. Not uploading until this is fixed because each time I'd upload and new vids published fine, the count would drop back down again in a matter of days and not from the newly published content so I don't know which ones were removed.

Uncle Pete · « **Reply #66 on:** April 01, 2022, 09:10 »

Quote from: Schadenfreude on March 31, 2022, 16:11

Just wondering if any 10th through the 14th approved images have populated yet. None for me.

All my missing images re-appeared this morning in the proper order as uploaded. Glad I didn't waste time removing and re-uploading.

gnirtS · « **Reply #67 on:** April 12, 2022, 07:15 »

Looks like something is happening with videos today.

All the ones i've submitted this morning have vanished from the "to submit" list but the pending shows 0.

Pacesetter · « **Reply #68 on:** April 12, 2022, 21:19 »

Quote from: gnirtS on April 12, 2022, 07:15

Looks like something is happening with videos today.

All the ones i've submitted this morning have vanished from the "to submit" list but the pending shows 0.

Same thing happened to me today. That's the beauty of Subberstock. You just never know what you gonna wake up to: Disappearing images, disappearing videos, submitted content vanishes, downward 'adjustments' to earnings, rejections one day, acceptances the next.

Contemporary Dave · « **Reply #69 on:** April 13, 2022, 08:30 »

Yes, about a dozen videos I submitted just now have disappeared and are not appearing in the Pending Approval section.

Uncle Pete · « **Reply #70 on:** April 13, 2022, 09:30 »

Quote from: Contemporary Dave on April 13, 2022, 08:30

Yes, about a dozen videos I submitted just now have disappeared and are not appearing in the Pending Approval section.

Looks like this is happening to a number of people.

Also I found this in my best performers. Look at the file number and then the upload date?

thx9000 · « **Reply #71 on:** April 13, 2022, 10:30 »

I waited for a month before reuploading the missing videos and lo and behold, they came back couple of days after that so I ended with 2 copies of each. I deleted the old ones since they've been buried in the search at this point. It's like a lottery nowadays - you upload and pray to the algorithm god to spare your portfolio

gnirtS · « **Reply #72 on:** April 13, 2022, 14:51 »

I *think* the videos that vanished when i submit and never appeared in pending did actually get reviewed.

Same bug now though, submit a video and it never appears in pending. Images do.

JustAnImage · « **Reply #73 on:** April 13, 2022, 16:41 »

Just uploaded 3 videos for review today - all 3 videos appeared in the pending area and 4 hours later the videos are gone without a review.

And this is the answer from the support (if you want to call this a support):
"Thanks for reaching out to Shutterstock, I’m sorry the website is not working as expected. To get things working again, the first step I recommend is to see if the problem persists while using a different browser to access your account.
If you are not able to change internet browsers, the next step I recommend is that you clear your initial browser’s cache and cookies, and then try to access Shutterstock again. If these two simple steps do not resolve the issue, please check out this article for more detailed resolution ideas:
Troubleshooting Downloading and Internet Connection Issues

If you have any other questions, please let me know. I'm here to help."

I mean ... really... "Use another browser and clear your cookies?!" - they must be kidding...

Uncle Pete · « **Reply #74 on:** April 15, 2022, 12:03 »

Quote from: JustAnImage on April 13, 2022, 16:41

Just uploaded 3 videos for review today - all 3 videos appeared in the pending area and 4 hours later the videos are gone without a review.

And this is the answer from the support (if you want to call this a support):
"Thanks for reaching out to Shutterstock, I’m sorry the website is not working as expected. To get things working again, the first step I recommend is to see if the problem persists while using a different browser to access your account.
If you are not able to change internet browsers, the next step I recommend is that you clear your initial browser’s cache and cookies, and then try to access Shutterstock again. If these two simple steps do not resolve the issue, please check out this article for more detailed resolution ideas:
Troubleshooting Downloading and Internet Connection Issues

If you have any other questions, please let me know. I'm here to help."

I mean ... really... "Use another browser and clear your cookies?!" - they must be kidding...

Typical dumb support answer, It's your fault. Was that one of the so called experts? They get paid if we click the problem was answered. I won't do that when the answer is something like, "Yes this has happened to a number of us, the technical team are aware of the problem and should be working on correcting it...."

They don't know anything more than we do in most cases. Notice should be working on correcting it? Nice guy and polite reply but he doesn't know if they are working on it? Just that this is happening and they should looking into it. Worst support ever and the support people just make it up as they go along.

I have to laugh at use another browser and clear your cookies? What next? Use a different browser on a different computer?

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Author Topic: Pending and Reviewed Disappeared? (Read 7105 times)

Video-StockOrg

Video-StockOrg

Firn

alan b traehern

Contemporary Dave

Firn

Video-StockOrg

Pacesetter

yanjf

Firn

WD3 Photography

SariMe

WD3 Photography

yanjf

Schadenfreude

Pacesetter

Uncle Pete

gnirtS

Pacesetter

Contemporary Dave

Uncle Pete

thx9000

gnirtS

JustAnImage

Uncle Pete

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