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Author Topic: Repeated SS Rejection for ID  (Read 1806 times)

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« on: January 29, 2013, 22:40 »
It feels a little little strange how I notice most people on MSG singing praises of Shutterstock, when my experience with them has been nothing less than infuriating so far. Nonetheless, I suppose it's not their intention either... might have been sort of a site bug, I think.

I've had my ID rejected four times. The first time was valid, in that I stupidly submitted an Identity Card instead of a Passport. The next three times, however, returned this rejection message:

=>Unfortunately, the account information provided appears incomplete or incorrect. Please respond to this mail with your name, phone number and complete address. Once we have updated your account, you may upload your passport again.

On all counts where I've received this e-mail, I would promptly respond to that e-mail, only to not have any response on whether or not it's safe to upload yet. And this goes on 3 more times. I've sent emails requesting for support via other channels to no response as well

Anyone encountered the same problems as I did? I'm really not sure what to do at this point, save for giving them a call when it's working hours at New York.


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