MicrostockGroup

Agency Based Discussion => Shutterstock.com => Topic started by: For Real on December 07, 2021, 18:44

Title: Shutter showing zero balance
Post by: For Real on December 07, 2021, 18:44: Anyone have issues with Shutter balance for this month? My earnings show $0.00 now :-\
Title: Re: Shutter showing zero balance
Post by: fritz on December 07, 2021, 18:49: Message from SS support:
There appears to be a site wide issue with logging on at the moment. The app appears to be working ok, it is the full site is which is down. We have informed the Shutterstock technical team but it is too recent to have an indication of how soon it will be fixed. In the meantime I can only apologise and ask for your patience.
Title: Re: Shutter showing zero balance
Post by: TortoiseProductions on December 07, 2021, 18:53: Oh good. I've been freaking out for a few hours thinking someone hacked my account - wasn't seeing any info here, on Facebook or Twitter from SS and isitdownrightnow.com was reporting everything being AOK.

I know - breathe - work on more images - breathe.... :)

(and the zero amount is probably cause you had a payout in the past few days)
- Holly K.
Title: Re: Shutter showing zero balance
Post by: KeremGo on December 07, 2021, 18:57: I'm having the same problem - https://www.microstockgroup.com/shutterstock-com/shuterstock-error-on-dashboard/ (https://www.microstockgroup.com/shutterstock-com/shuterstock-error-on-dashboard/) -
Title: Re: Shutter showing zero balance
Post by: For Real on December 07, 2021, 19:00: Just glad someone didn't steal my dimes 8)
Title: Re: Shutter showing zero balance
Post by: Unamas on December 07, 2021, 19:14: Most likely related to Amazon Web Services AWS outage
Title: Re: Shutter showing zero balance
Post by: Pacesetter on December 07, 2021, 19:47: Balance figure returned but new sales $$$ not updating.
Title: Re: Shutter showing zero balance
Post by: For Real on December 07, 2021, 20:28: Quote from: Unamas on December 07, 2021, 19:14
Most likely related to Amazon Web Services AWS outage

does that mean we each get one free gift (up to $100 USD) from Amazon ;D
Title: Re: Shutter showing zero balance
Post by: Pixingphotos on December 07, 2021, 21:46: SS caught a digital variant... ;)
Title: Re: Shutter showing zero balance
Post by: Pacesetter on December 07, 2021, 23:05: Still no update on the $$$ for over $20 in sales today.
Title: Re: Shutter showing zero balance
Post by: Pacesetter on December 08, 2021, 02:20: All good, fixed now.
Title: Re: Shutter showing zero balance
Post by: SariMe on December 08, 2021, 07:18: Quote from: Pacesetter on December 07, 2021, 19:47
.. new sales $$$ not updating.

Same
Title: Re: Shutter showing zero balance
Post by: lowbouncerate on December 08, 2021, 09:18: Mobile app, Web app both are Down and it is not calculating sales and download in real time.
however if you go to Particular Daily Sales page then it is showing - On Webapp.

Mobile App still out of order
Title: Re: Shutter showing zero balance
Post by: Dumc on December 08, 2021, 10:30: It worked for a while, now it's still down, now it doesn't even show number of sales in earning summary page.
Title: Re: Shutter showing zero balance
Post by: WD3 Photography on December 08, 2021, 10:53: I've sold eight photos so far today on Shutterstock for $4.28. This has not been added to my Unpaid Earnings which is supposed to be Updated approximately every 15 minutes.
Title: Re: Shutter showing zero balance
Post by: WD3 Photography on December 08, 2021, 11:17: Just noticed they've corrected the problem.
Title: Re: Shutter showing zero balance
Post by: Dodie on December 08, 2021, 12:02: Quote from: WD3 Photography on December 08, 2021, 10:53
I've sold eight photos so far today on Shutterstock for $4.28. This has not been added to my Unpaid Earnings which is supposed to be Updated approximately every 15 minutes.
I have the same problem, today's sales are not showing up in earnings summary.