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Author Topic: Shutterstock's Bridge to Bigstock  (Read 2226 times)

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« on: May 07, 2022, 04:33 »
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It anyone who is still on Shutterstock's Bridge to Bigstock scheme having problems?

Vectors stopped transferring a few years ago and, despite several tickets to Shutterstock support, promises that it would be investigated and fixed came to nothing. I gave up chasing and just uploaded my vectors manually, which wasn't a big deal, as my portfolio is 90% photos.

However, about 3 weeks ago, my photos suddenly stopped transferring. Is anyone else experiencing this or is it just me? i have lots of other things not working properly, such as broken links from my contributor page, so I'm wondering if this is affecting everyone or if there's a problem with my specific account.


« Reply #1 on: May 07, 2022, 08:45 »
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It looks like my portfolio stopped transferring photos on April 20th.

« Reply #2 on: May 07, 2022, 11:13 »
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It looks like my portfolio stopped transferring photos on April 20th.

Thanks, at least I know I'm not alone.

I've notified Shutterstock support already, but I'll also send a ticket to Bigstock.

« Reply #3 on: May 07, 2022, 11:50 »
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I sent a message to BS. They actually seem more responsive to support issues.

« Reply #4 on: May 07, 2022, 13:48 »
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I sent a message to BS. They actually seem more responsive to support issues.

Great, thanks - I will do the same.

« Reply #5 on: May 31, 2022, 16:22 »
+3
Update:
 Got this from BS today:

Thank you for your patience while we reviewed your case. We have received news from our Higher Office, and according to them, the Bridge Program for existing contributors was discontinued in April 2022. In this case, if you wish to have your content on Bigstock, we suggest you upload the content manually.

« Reply #6 on: June 01, 2022, 01:25 »
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Thank you for the update. This then clarifies the problem, but why no notification to contributors?  Just another demonstration how little they care.

« Reply #7 on: June 01, 2022, 07:15 »
+1
Thank you for letting us know. The response I got from BS in May was that their technical team were working to resolve it (though I imagine that is just a cut and paste response to any fault being reported). Going forward, the low number of sales I get at BS wouldn't currently warrant the effort of uploading directly to them. That said, I did look at the upload page (just to remind myself what it looked like after 11 years!) and there is still a message saying my account is linked to Shutterstock and not to upload the same images to avoid duplicates. They're maybe too busy with their new acquisitions to get round to removing it. 

« Reply #8 on: June 01, 2022, 09:05 »
+1
Thank you for letting us know. The response I got from BS in May was that their technical team were working to resolve it (though I imagine that is just a cut and paste response to any fault being reported). Going forward, the low number of sales I get at BS wouldn't currently warrant the effort of uploading directly to them. That said, I did look at the upload page (just to remind myself what it looked like after 11 years!) and there is still a message saying my account is linked to Shutterstock and not to upload the same images to avoid duplicates. They're maybe too busy with their new acquisitions to get round to removing it.

I pointed that out to them multiple times yet it still remains.

As they are still paying .38 for subs I'd rather get sub sales at BS than SS. (wonder if they realize that and/or if that will change - if it does change then I will quit uploading to them)

« Reply #9 on: June 08, 2022, 09:08 »
+2
Well I've had Shutterstock tell me it's a fault that they're working on and Bigstock tell me that the program is discontinued.

Who knows what's going on?

Uncle Pete

  • Great Place by a Great Lake - My Home Port
« Reply #10 on: June 08, 2022, 16:42 »
+1
Well I've had Shutterstock tell me it's a fault that they're working on and Bigstock tell me that the program is discontinued.

Who knows what's going on?

Same as when the bridge deal was announced, then we were told it would be expanded, then not and SS had no information, BS was waiting to hear what SS told them. They just make up answers, because they are in the dark.


 

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