pancakes

MicrostockGroup Sponsors


Author Topic: Shutterstock "improving" the Contributor dashboard again  (Read 6470 times)

0 Members and 2 Guests are viewing this topic.

« on: December 06, 2022, 05:42 »
+20
What in the world are the people who designed this smoking? Now you actually have to scroll down (like, a lot) to see any relevant information. I had to take 3 (!) pages of screenshot to show you the full dashboard. And the latest downloads are now completely missing - again. There is just the map with dots on it, but no list that shows you your latest downloads anymore.

 And not only does it not show me my latest downloads, it does not even show me the current month's earnings anymore. Yes, with Shutterstock now you can't even tell how much you have earned in the current month when looking at your dashboard. Isn't that crazy? I have a"livetime earnings" window that shows me my lifetime earnings and there is the old "monthly earnings" tab where I can select "year to date" or past months' earnings. There doesn't seem to be any way to see this month's earnings directly on your dashboard anymore. The only way to get that information now is to click on the "Earning summary" tab. If the dasboard wasn't the only place where I can submit new images, I would not even have any reason to go there anymore.

This is even worse than their last attempt at redesigning the dashboard.  :o








I took the survey and the question what I would like to see on my dashboard had all sorts of random things no one really cares about, but not the obvious options: "Latest downloads" or "monthly earnings".  :o

No matter how I try to wrap my head around this, I absolutely cannot understand what they were thinking with this new redesign. When I go to the dashboard I want to see what I sell and how much I earn. Additional information regarding MY SALES is welcome, but random blog entries should absolutely not be the top priority taking up a full page so that I have to scroll to even see any information that is relevant to me.

« Last Edit: December 06, 2022, 06:40 by Firn »


« Reply #1 on: December 06, 2022, 06:41 »
+8
I just now saw it and to put it in-eloquently...it looks like ass. 

That whole entire top of the page is not needed that can go to the bottom or off to the side in a widget.  It's super annoying and not what I need in a dashboard.

Pack it up and try again or, for a lark, ask the contributors what they want on their dashboard!

« Reply #2 on: December 06, 2022, 07:21 »
+3
When I go to the dashboard I want to see what I sell and how much I earn. Additional information regarding MY SALES is welcome, but random blog entries should absolutely not be the top priority taking up a full page so that I have to scroll to even see any information that is relevant to me.

This. I logged on today and saw that I had a S&OD sale in the 30$ range and it took me quite a while to figure out which image it was.
I had to click on earnings summary, the date (today) and the tab single & other... unless I'm missing something here?

I just like seeing my sales in chronological order, just as it was previously.

« Last Edit: December 06, 2022, 07:24 by Roscoe »

« Reply #3 on: December 06, 2022, 07:50 »
+3
I have this on my phone where it is unusable. Fortunately, the phone app is still usable. For some reason, my laptop still shows the old screen which I'm very comfortable with.

« Reply #4 on: December 06, 2022, 07:54 »
+2
There doesn't seem to be any way to see this month's earnings directly on your dashboard anymore.

I hadn't seen this option in the earlier design either.
But there used to be the possibility to view results of the last month.
Now if I click on 'Last Month', I have last month's results plus the results of current month. No longer the last month separately.
Seems to be a bug.

Other than that, I think this new design is very very bad. The most important information - recent sales of my images and videos - is missing. Instead, irrelevant links with huge irrelevant images.
This is not a real dashboard. I hope SS discards this design very quickly.
« Last Edit: December 06, 2022, 08:13 by Findura »

« Reply #5 on: December 06, 2022, 08:35 »
+1
Yesterday i had the new dashboard for a couple of hours

The most important thing, Last downloads is missing (a map with dots is not enough).

Let's hope, is will be added in the future

And i'am not interrested in things like the shotlist
It is not desirable to show it so big on the dashboard
« Last Edit: December 06, 2022, 09:45 by whosvegas »

« Reply #6 on: December 06, 2022, 09:10 »
+5
I can't say what I'd like or I'd be banned from the forum. Worst ever!

« Reply #7 on: December 06, 2022, 11:06 »
+2
Hmmm, the dashboard is unchanged for me.

« Reply #8 on: December 06, 2022, 11:55 »
+1
I can't say I'm surprised they made it worse. In fact I think I predicted it in the thread about their last "improvement". Sadly I don't really ever go on their website to look at it so I don't really care unless they can make it so bad that they totally implode.

I'll go out on a limb and say that when they make the next "improvement" you will miss this version.

« Reply #9 on: December 06, 2022, 11:57 »
+1
I think you're looking at the dashboard view of your earnings rather than the earnings summary.

On the left hand side of your screen, the home icon is highlighted. The monthly view is on the earnings tab, which is the dollar logo.

What does this link look like to you? https://submit.shutterstock.com/en/earnings
« Last Edit: December 06, 2022, 11:59 by cloudvisual »

Uncle Pete

  • Great Place by a Great Lake - My Home Port
« Reply #10 on: December 06, 2022, 12:20 »
+7
I can't say I'm surprised they made it worse. In fact I think I predicted it in the thread about their last "improvement". Sadly I don't really ever go on their website to look at it so I don't really care unless they can make it so bad that they totally implode.

I'll go out on a limb and say that when they make the next "improvement" you will miss this version.

I know people generally don't like change but this is absurd. Instead of what we want, we get tips and what to shoot. Nice that they are promoting new images, but I go to look and see what I've sold. Not collections and top performers.

Just for how this doesn't show recent downloads and how poorly it works, this is the map, that doesn't fit into the box, so you have to drag it around to see all the blue dots. That's not something I'll miss, when they change the page?



But mostly, I don't care about the Shot List or the Academy.

New to Earnings summary, far right and once again, you have to drag the chart to see all the columns, Contributor fund has been added. I'll guess that's for when we get our credits for the AI creations.

Like other new improved contributor Dashboards, they seem to release these things, without looking at how they function and let the repairs come over the next few weeks. So I'll give them a chance. First thing though is put what we want on top and the Spam on the bottom or as side links.

I just now saw it and to put it in-eloquently...it looks like ass. 

You are far too kind.  ;)

« Reply #11 on: December 06, 2022, 12:58 »
+6
Have they done anything to worsen user's experience on the client side?

No.

It happens on the contributor side only like they are intentional.

« Reply #12 on: December 06, 2022, 13:01 »
+4
I am always surprised that people look at their dashboards, and that agencies waste so much time breaking them in new ways. I use a third party app for stats, it would take too long going through all the agencies individually.

« Reply #13 on: December 06, 2022, 13:11 »
+4
I am always surprised that people look at their dashboards, and that agencies waste so much time breaking them in new ways. I use a third party app for stats, it would take too long going through all the agencies individually.

I have the dashboards of all agencies I submit to in my browser's tab list and opening them at once and quickly looking through them takes about 10 seconds... unless the agencies make it extremely complicated and unorganized so you can't see the important info at on glance like now with Shutterstock...  ::)
« Last Edit: December 06, 2022, 13:24 by Her Ugliness »

Uncle Pete

  • Great Place by a Great Lake - My Home Port
« Reply #14 on: December 06, 2022, 14:37 »
+8
I am always surprised that people look at their dashboards, and that agencies waste so much time breaking them in new ways. I use a third party app for stats, it would take too long going through all the agencies individually.

Do I have to pay for that app?

The Agency should provide us with reliable access and stats, that's a pretty basic demand for artists to have accountability.



« Reply #15 on: December 06, 2022, 14:43 »
+2
I am always surprised that people look at their dashboards, and that agencies waste so much time breaking them in new ways. I use a third party app for stats, it would take too long going through all the agencies individually.
What app have you been using for this? How much are the payments or is it free

« Reply #16 on: December 06, 2022, 16:55 »
+1
What app have you been using for this? How much are the payments or is it free

Microstocker is nice one, It's not free and it's not perfect, but cheap and useful
https://microstockr.com/


« Reply #17 on: December 06, 2022, 17:36 »
+4
I really don't understand, dashboard is a technical page and not an advertising page.
UNPAID EARNINGS is absolutely too small.
Where is my last sold photo?

Contributor Dashboard Survey: They fell from another galaxy.

« Reply #18 on: December 06, 2022, 22:13 »
+4
Good grief. Must be the result of one of those AI generated art works. Terrible.  :o

« Reply #19 on: December 06, 2022, 22:45 »
+1
What a chunk of F-K-N junk.
« Last Edit: December 06, 2022, 22:47 by Mantis »

« Reply #20 on: December 07, 2022, 04:03 »
+1
I am always surprised that people look at their dashboards, and that agencies waste so much time breaking them in new ways. I use a third party app for stats, it would take too long going through all the agencies individually.
What app have you been using for this? How much are the payments or is it free

Stockperformer, microstockanalytics, microstckanalytics+(a different app from microstockanalytics,  I think from stocksubmitter people) and microstockr to name a few. I believe some of these have free options for smaller portfolios.

« Reply #21 on: December 07, 2022, 04:06 »
0
I am always surprised that people look at their dashboards, and that agencies waste so much time breaking them in new ways. I use a third party app for stats, it would take too long going through all the agencies individually.
What app have you been using for this? How much are the payments or is it free

Stockperformer, microstockanalytics, microstckanalytics+(a different app from microstockanalytics,  I think from stocksubmitter people) and microstockr to name a few. I believe some of these have free options for smaller portfolios.
Are these for windows? Android (tried searching on play store and can't seem to find this for some strange reason)

« Reply #22 on: December 07, 2022, 04:26 »
+4
This is interesting:

On my computer I still have the old dashboard, on the pad it's the new one now.
I find the old dashboard better because I can see immediately which images were bought last. With the new dashboard, I need more clicks.

« Reply #23 on: December 07, 2022, 05:11 »
0
This is interesting:

On my computer I still have the old dashboard, on the pad it's the new one now.
I find the old dashboard better because I can see immediately which images were bought last. With the new dashboard, I need more clicks.

Same here. One computer has the old dashboard, the other one displays the new.
Might be a cookies thing.

« Reply #24 on: December 07, 2022, 06:57 »
+2
So the first half of the screen are massive graphics advertising things that are of no interest to a contributor at all.

Submission status and earnings are randomly below that for no clear reason and lost in the clutter.

Further down the map, which now looks like a cartoon which no longer tells you what was downloaded without hoving a mouse over each one individually.

To the right, another massive graphics advertising something.

Absolutely horrendous.  Yet another Shutterstock "innovation" designed by people who have never seen or used the service in question.

Edit:- Ive "fixed" it by using the element zapping from uBlock origin to remove all the irrelevant top frame and graphics meaning my actual stuff appears at the top again.
« Last Edit: December 07, 2022, 07:01 by gnirtS »

« Reply #25 on: December 07, 2022, 07:05 »
+1


Edit:- Ive "fixed" it by using the element zapping from uBlock origin to remove all the irrelevant top frame and graphics meaning my actual stuff appears at the top again.

Oh, that's a good idea! Today I was switched back to the old design, but once this gruesome new design comes back I will eleminate some elements as well. Haven't thought about the possibility of using my ad blocker like this.
That will still not bring back relevant easy accessible information like latest downloads, but at least remove some of the junk no one wants to see in their dashboard.

« Reply #26 on: December 07, 2022, 07:58 »
+3
Skip the silly dashboard and bookmark the earnings summary page. 


« Reply #27 on: December 07, 2022, 10:32 »
0
Today I was switched back to the old design,

Me too. Am very glad about it.

« Reply #28 on: December 07, 2022, 10:37 »
0
And if you are using your iPhone you cannot see your unpaid earnings.  At least I can't find it.

« Reply #29 on: December 07, 2022, 10:54 »
+2
Skip the silly dashboard and bookmark the earnings summary page.

The earning summary page is even more silly than the dashboard. There is no way to see all your sold images at once, but you have to go through multible tabs. If an image sold multiple times, you have no idea what amounts the single sales were for, something which you can see in the latest download section of your (old) dashboard, where each image sale is listed. You always see the image, no matter what licencing type it was, you see the amount, you do not have to switch any tabs.

The only thing I use the earning summary page for is to compare months or years. It's not handy for daily overviews.

« Reply #30 on: December 07, 2022, 11:36 »
+1
Improves? It was better before especially the graphs.

« Reply #31 on: December 07, 2022, 12:07 »
+3
Your lifetime earning center page in big bold and your current monthly unpaid earnings top right in small font. this wasn't a mistake.


« Reply #32 on: December 07, 2022, 17:28 »
0
I've only managed to see my unpaid earning on my laptop... its on the top right of the screen. I had to  download the app on my mobile to see which images I'm selling. Although what they have done is pure crap i'm not really bothered anymore.  I wasn't really expecting any improvement. Will they be able to do any worse in the future ?

« Reply #33 on: December 07, 2022, 21:26 »
+3
If you haven't already done so, consider filling out the feedback form. It's only two questions. Maybe with enough 'feedback' they'll reverse some of these absurd changes.

« Reply #34 on: December 08, 2022, 16:29 »
0
Today I was switched back to the old design,

Me too. Am very glad about it.

same for all of us

« Reply #35 on: December 09, 2022, 06:08 »
+2
Today I was switched back to the old design,

Me too. Am very glad about it.

same for all of us

Nope, not all of us. I was double-switched back to the gruesome new design today.  :-\

bpawesome

  • 3D artist

« Reply #36 on: December 09, 2022, 09:52 »
0
If you haven't already done so, consider filling out the feedback form. It's only two questions. Maybe with enough 'feedback' they'll reverse some of these absurd changes.
I agree that's the best way to get management to notice the mistake, I miss the live updated recent sales the most...


« Reply #37 on: December 09, 2022, 11:15 »
0
The google survey at the bottom of page seems like this, asking to the contributors of "What would you like to see on your Contributor Dashboard?" and "What motivates you to log in?"

Maybe that might help to get daily sales info back, as Pacessetter stated.

Uncle Pete

  • Great Place by a Great Lake - My Home Port
« Reply #38 on: December 09, 2022, 16:19 »
0
The google survey at the bottom of page seems like this, asking to the contributors of "What would you like to see on your Contributor Dashboard?" and "What motivates you to log in?"

Maybe that might help to get daily sales info back, as Pacessetter stated.

That's what I wrote. Show me what I sold today! And made a comment that the map had to be scrolled to see the entire globe.


« Reply #39 on: December 10, 2022, 06:43 »
+4
Hi,

I've just contacted them saying they've become an disgrace.
Maybe we should all do that!

 >:(

« Reply #40 on: December 10, 2022, 09:07 »
+6
I don't understand the map thing. What do I care in which country my stuff gets sold? It's ever changing so it doesn't do anything statistically, it's not useful for any market research...at best it's just a visual gimmick used as dashboard filler.

« Reply #41 on: December 10, 2022, 09:18 »
+6
Just discovered that if you click on your Avatar there is another form for feedback (other than the "We Want To Hear From You" - Google Survey at the Botton). You can fill out this form anonymously and repeatedly.

I also suggest that we shouldn't click on the Shot List etc at the top of the page - if they don't get any interaction with these links maybe they will get it that we don't want it there.

« Reply #42 on: December 10, 2022, 10:20 »
0
I don't understand the map thing. What do I care in which country my stuff gets sold? It's ever changing so it doesn't do anything statistically, it's not useful for any market research...at best it's just a visual gimmick used as dashboard filler.

Some people built data scrappers, collecting and storing this information,  making it suitable for statistical analysis.
So, it's not completely useless. But I agree that SS could make it much easier.

« Reply #43 on: December 10, 2022, 10:40 »
0
I don't understand the map thing. What do I care in which country my stuff gets sold? It's ever changing so it doesn't do anything statistically, it's not useful for any market research...at best it's just a visual gimmick used as dashboard filler.
I also agree with this. The map always comes up a good/ favourite feature when the dashboard is discussed. Totally waste of time IMHO

« Reply #44 on: December 10, 2022, 10:45 »
+1
Knowing your customers and where they come from can help you build a better portfolio, so a map wouldn't be completely useless. But to really be useful it would need to show sales from at least the past 24 hours or ideally even a longer period of time like a week, so you could really read the distribution of your sales around the world.
With only showing the last 20 (?) sales the dots on my map are always only scattered around the regions where it is daytime according to their timezone. So the way it is the only information I really get from the map is "Where is it day and where is it night right now". Not something that really helps me.

But even though it isn't of much use the way it is and I haven't been paying much attention to it, it didn't really bother me, as long as all the important information was there - which now it isn't. So why keep the useless map, but remove useful information?
« Last Edit: December 10, 2022, 10:52 by Her Ugliness »

« Reply #45 on: December 10, 2022, 10:56 »
+1
I like to know where my photos sell but I don't need to see them on a map. The list of last 20 sales with where they were sold is enough. Do I need it? Probably not. I don't get it from Adobe. But I had it before and now the list has gone for no particularly good reason that I can see.

The old dashboard was fine for me. Why change it? If it ain't broken, don't fix it.

U11


« Reply #46 on: December 10, 2022, 12:39 »
+6
SS is clearly interested in force feeding us with the info they want, like "This Month's Shot List" and ideally they would prefer us not to see how low they are selling our work


ADH

« Reply #47 on: December 10, 2022, 13:35 »
+4
Whit this "new look" SS shows us their incompetence at work

« Reply #48 on: December 10, 2022, 23:49 »
+4
SS is clearly interested in force feeding us with the info they want, like "This Month's Shot List" and ideally they would prefer us not to see how low they are selling our work

One incorrect part of your sentence "SS is clearly interested"  its clear they are not interested they don't give a rats ass about contributors  >:(


« Reply #49 on: December 11, 2022, 01:10 »
+3
SS is clearly interested in force feeding us with the info they want, like "This Month's Shot List" and ideally they would prefer us not to see how low they are selling our work

One incorrect part of your sentence "SS is clearly interested"  its clear they are not interested they don't give a rats ass about contributors  >:(

Oh, Shutterstock is interested in something regarding their contributors at least. After all they wasted resources on changing it twice within a year now.

And I start to believe that obscuring how little we get paid per sale might indeed be a reason for the re-design. After all not seeing our latest downloads was one of the main complains about the first re-design. Then Shutterstock changed it back and I thought "Ah, they at least got the message and understood that that's contributors were missing the latest downloads section".
But now they come up with a new re-design and the latest downloads are missing again. So I start to believe that removing the latest download section is one of the main reasons for even doing re-designs of the dashboard in the first place.

You can still see your downloads in the earning summery section, but it's two extra steps you have to make and as soon as one image has more than one sale within a day you don't see the individual $ amount one image was sold for anymore.
If I have an image that sold 10 times a day and I earned $5 with it, how much did the individual sales earn me? 0.50$ each or maybe 0.10$ 9x and 4.10$ x1? It's as if they want that specific information - how little you can earn per one sale - to be less easily available.
« Last Edit: December 13, 2022, 06:19 by Her Ugliness »

« Reply #50 on: December 11, 2022, 01:42 »
+3
Few moments of pure relief when the old dashboard re-appeared on my phone.

Didn't last long before the horrendous jungle was back again. 

tupungato

  • Europe
« Reply #51 on: December 12, 2022, 05:22 »
+5
I don't know why Shutterstock feels the need for gimmicky changes in contributor portal layout. It's like, all layout changes in past 5 or even 10 years were made with new photographers and hobby contributors in mind.

I already receive Shot List in email newsletter. Why force it on top of contributor page as well?

Where are my earnings? I want my latest earnings.

 :-\

« Reply #52 on: December 12, 2022, 11:05 »
+4
Loserstock continues brilliantly their race to the bottom [hands clapping]

« Reply #53 on: December 12, 2022, 13:19 »
+8
The new contributor dashboard is absolute BULLSH*T.

wds

« Reply #54 on: December 12, 2022, 16:57 »
+10
It's almost like they want to de-emphasize your latest earnings with the small font.

« Reply #55 on: December 13, 2022, 03:28 »
+8
The design is good because it fulfills the function they want, hide the daily sales and focus on the annual total. It is the prelude to new reductions in royalties.

Today I see my first $0,04 sale. Wasn't there a minimum of 0.10?

« Reply #56 on: December 13, 2022, 06:11 »
0
just got "upgraded".  This is totally unreadable.
« Last Edit: December 13, 2022, 10:29 by ouatedeP »


« Reply #57 on: December 13, 2022, 07:22 »
+1
Soon we will have to pay a subscription to have a suitable dashboard to follow their logic

« Reply #58 on: December 13, 2022, 09:47 »
+5
The user interface is terrible. I also like to see the sales first, which of corse is most interesting.

The shot list is the least I need to know - and it takes up most of the page.

« Reply #59 on: December 13, 2022, 09:55 »
+4
They need photos, it's funny to see how they keep thinking only of them. They have not realized that this relationship is broken.

« Reply #60 on: December 13, 2022, 10:34 »
+1
The shot list is interesting but hardly vital. As a practical matter, I shoot whatever catches my eye.

« Reply #61 on: December 13, 2022, 10:40 »
+4
I usually check my stats more than once a day. Now I only see a Shutterstock blog page for a dashboard. My stats are hidden. I have to scroll around to see if my recent uploaded files,.. I mean my  "+Add's",  have been reviewed or not. Totally unusable except to hide sales information from contributors. In that way it is a success!

« Reply #62 on: December 14, 2022, 08:50 »
+3
just got "upgraded".  This is totally unreadable.

Useless and ugly are two more U's that come to mind.

« Reply #63 on: December 15, 2022, 04:07 »
+2
I usually check my stats more than once a day. Now I only see a Shutterstock blog page for a dashboard. My stats are hidden. I have to scroll around to see if my recent uploaded files,.. I mean my  "+Add's",  have been reviewed or not. Totally unusable except to hide sales information from contributors. In that way it is a success!

I think the blog comment is the right answer. They want to create the touchy feely community feel agencies were going for back in the early 2000s.

Problem is that back then the agencies also treated us like human beings. They paid much better, would have actual relationships with their contributors (reply to messages on forums, give reasons for rejections, all that stuff). Now its a gig-economy-grind-culture nightmare and they expect to be able to rekindle the relationship by handing the back end to a designer with the give it a nice community feel.

Well sorry, **** you. You cant bring in hired gun to **** our commissions back to the stone age and expect us to spend time hanging out on your platform reading your ****. Just give us the facts we need to do our job front and center and **** off. No one likes you or wants to hang out with you SS, we tolerate you to pay our bills.

bpawesome

  • 3D artist

« Reply #64 on: December 15, 2022, 05:23 »
+2
I think the blog comment is the right answer. They want to create the touchy feely community feel agencies were going for back in the early 2000s.

Problem is that back then the agencies also treated us like human beings. They paid much better, would have actual relationships with their contributors (reply to messages on forums, give reasons for rejections, all that stuff). Now its a gig-economy-grind-culture nightmare and they expect to be able to rekindle the relationship by handing the back end to a designer with the give it a nice community feel.

Well sorry, **** you. You cant bring in hired gun to **** our commissions back to the stone age and expect us to spend time hanging out on your platform reading your ****. Just give us the facts we need to do our job front and center and **** off. No one likes you or wants to hang out with you SS, we tolerate you to pay our bills.

I agree with you, unfortunately, it will not change, it'll only get worse... We're a very small wheel in a large machine at this point. :(

Brasilnut

  • Author Brutally Honest Guide to Microstock & Blog

« Reply #65 on: December 15, 2022, 05:28 »
+7
No wonder they got rid of the forum, it would be filled with threads about how useless this new update is.

« Reply #66 on: December 15, 2022, 10:54 »
0
Erm I too have the new dashboard. You can't see how much they owe you. Literally nowhere. You can see monthly downloads etc but not total since last payout. Vanished. And how can you tell if you reach payout. what. Most of it is them pushing their crap at you. They are complete hemorrhoids.


Uncle Pete

  • Great Place by a Great Lake - My Home Port
« Reply #67 on: December 15, 2022, 11:16 »
+2
Erm I too have the new dashboard. You can't see how much they owe you. Literally nowhere. You can see monthly downloads etc but not total since last payout. Vanished. And how can you tell if you reach payout. what. Most of it is them pushing their crap at you. They are complete hemorrhoids.

Upper right hand corner "Unpaid Earnings"

Here's a trick, another broken part of the new pages. Go to Earnings, now you have to click it again to see Earnings Summary, and then it's just numbers, but if you click the date, it finally shows Subscriptions, but not the rest, you have to click each column individually to finally see what sold. Waste of time.

But wait! If you click the back arrow instead of the X in the upper right, here's the page you get. And it's dead, no data, no images, no exit, no nothing. Then you can hit the forward arrow and get a Earnings Page with no data. Wow nice going SSTK. Don't they ever look at what they coded, before making it live?



Screen Capture.

No wonder they got rid of the forum, it would be filled with threads about how useless this new update is.

Every time they do something stupid, it would be exposed on the forum. The final was the 10 and the reset, which still took months to take action and kill the whole thing. All it would have taken was moderation? Remember the spam attack. Yes while the forum was good for sharing, between contributors, it exposed too much of the truth.



« Reply #68 on: December 15, 2022, 11:41 »
0
Erm I too have the new dashboard. You can't see how much they owe you. Literally nowhere. You can see monthly downloads etc but not total since last payout. Vanished. And how can you tell if you reach payout. what. Most of it is them pushing their crap at you. They are complete hemorrhoids.

Upper right hand corner "Unpaid Earnings"

Here's a trick, another broken part of the new pages. Go to Earnings, now you have to click it again to see Earnings Summary, and then it's just numbers, but if you click the date, it finally shows Subscriptions, but not the rest, you have to click each column individually to finally see what sold. Waste of time.

But wait! If you click the back arrow instead of the X in the upper right, here's the page you get. And it's dead, no data, no images, no exit, no nothing. Then you can hit the forward arrow and get a Earnings Page with no data. Wow nice going SSTK. Don't they ever look at what they coded, before making it live?



Screen Capture.

No wonder they got rid of the forum, it would be filled with threads about how useless this new update is.

Every time they do something stupid, it would be exposed on the forum. The final was the 10 and the reset, which still took months to take action and kill the whole thing. All it would have taken was moderation? Remember the spam attack. Yes while the forum was good for sharing, between contributors, it exposed too much of the truth.

Nope. No unpaid earnings anywhere. Monthly etc. But no unpaid earnings anywhere. If you mean on the front page that loads where most of it is their crap like in Firns screen grabs? If so it's not on that page. If you mean clicking on something to see it then no. Nowhere thee either. I'm viewing on a mobile but have selected desktop site. It reloads but nothing chmages.

« Reply #69 on: December 15, 2022, 12:11 »
+3
I don't understand the map thing. What do I care in which country my stuff gets sold? It's ever changing so it doesn't do anything statistically, it's not useful for any market research...at best it's just a visual gimmick used as dashboard filler.

It is one of the most useful functions they had. When I still had an account there, I loved that feature.

If you do an Octoberfest image or video series and then see your images sell a lot in Brasil or the USA then I can do my next shootings with these countries in mind.

If I see my christmas cards, or cards of a certain type selling mostly in Japan, then I can analyse the series and try to create something more specific for that market. Or maybe hire Japanese students to model for the next shoot.

It is incredibly useful and I wish more agencies had it.

istock/Getty always tell you which country your files sold in, but the cute map was a great visual cue.

Looks like things are getting worse at Shutterstock and they are making it more difficult for artists to create targeted content.

I wonder what they will do to pond5.

At least it still has a forum.

« Reply #70 on: December 15, 2022, 13:11 »
0
Can anyone else not see their unpaid earnings anywhere. The only way I can do it at present is total earnings minus payouts. Which I've screen grabbed in case that too vanishes. But nowhere. Not on mobile anyway.

« Reply #71 on: December 15, 2022, 13:32 »
+4
Can anyone else not see their unpaid earnings anywhere. The only way I can do it at present is total earnings minus payouts. Which I've screen grabbed in case that too vanishes. But nowhere. Not on mobile anyway.

Your unpaid earnings are shown in the upper right corner of your screen, pretty much "outside" of your dashboard and hard to notice. On the mobile version they are completely gone. Because, apparently Shutterstock thinks your earnings are not even important enough to be displayed at all.....
« Last Edit: December 15, 2022, 14:30 by Her Ugliness »

« Reply #72 on: December 15, 2022, 13:58 »
+2
Can anyone else not see their unpaid earnings anywhere. The only way I can do it at present is total earnings minus payouts. Which I've screen grabbed in case that too vanishes. But nowhere. Not on mobile anyway.

Sometimes I have to wait for like 5 secs for the earnings to show up in the upper right corner.

« Reply #73 on: December 15, 2022, 14:37 »
0
Can anyone else not see their unpaid earnings anywhere. The only way I can do it at present is total earnings minus payouts. Which I've screen grabbed in case that too vanishes. But nowhere. Not on mobile anyway.

Sometimes I have to wait for like 5 secs for the earnings to show up in the upper right corner.

You're a star thank you. Rarely look at it on the computer as its ... over there and not here. Brilliant aren't they. I've selected view desktop site and usually that works but lol oh * not here in SS land.

Thanks also flywing.

« Reply #74 on: December 15, 2022, 14:44 »
+1
Ah ha! I found a back door. Kinda

Right if you're using mobile version go to your top earners. See all top earners where you can view your top earners and see keywords used. Unpaid earnings is also at the top right of that. Clearly visible.

Screen grabbed lol.

Thanks again folks

« Reply #75 on: December 15, 2022, 14:55 »
+3
I don't understand the map thing. What do I care in which country my stuff gets sold? It's ever changing so it doesn't do anything statistically, it's not useful for any market research...at best it's just a visual gimmick used as dashboard filler.

For those of us who live in countries which don't have an income tax treaty with the USA, having the map AND the last 20 sales listed showing where they were sold around the world is very useful.

For every image/clip sold outside the USA I don't have to pay 30% withholdings to the IRS, so it's a great resource to know how much I will likely receive at the end of the month as SS doesn't keep any info regarding sales in/out of USA in the earnings tabs.

« Reply #76 on: December 15, 2022, 15:02 »
0
Ah ha! I found a back door. Kinda

Right if you're using mobile version go to your top earners. See all top earners where you can view your top earners and see keywords used. Unpaid earnings is also at the top right of that. Clearly visible.

Screen grabbed lol.

Thanks again folks

Good point, only further step I needed to do was turn my device to landscape view.


« Reply #77 on: December 15, 2022, 15:20 »
+2
Erm I too have the new dashboard. You can't see how much they owe you. Literally nowhere. You can see monthly downloads etc but not total since last payout. Vanished. And how can you tell if you reach payout. what. Most of it is them pushing their crap at you. They are complete hemorrhoids.

Upper right hand corner "Unpaid Earnings"

Here's a trick, another broken part of the new pages. Go to Earnings, now you have to click it again to see Earnings Summary, and then it's just numbers, but if you click the date, it finally shows Subscriptions, but not the rest, you have to click each column individually to finally see what sold. Waste of time. h.

ridiculous.  Just had a rare decent S&O sale.  4 clicks required from front page to see what image it was. 

and yeah that back-arrow bug is a mess, nice find.

« Reply #78 on: December 16, 2022, 09:20 »
+1
I can't find where the last download are ... wowww

« Reply #79 on: December 16, 2022, 09:52 »
+4
I can't find where the last download are ... wowww

Nowhere, they are gone.

« Reply #80 on: December 16, 2022, 20:49 »
+1
I don't understand the map thing. What do I care in which country my stuff gets sold? It's ever changing so it doesn't do anything statistically, it's not useful for any market research...at best it's just a visual gimmick used as dashboard filler.

For those of us who live in countries which don't have an income tax treaty with the USA, having the map AND the last 20 sales listed showing where they were sold around the world is very useful.

For every image/clip sold outside the USA I don't have to pay 30% withholdings to the IRS, so it's a great resource to know how much I will likely receive at the end of the month as SS doesn't keep any info regarding sales in/out of USA in the earnings tabs.

You can do it with the map but its clunky. You can see the latest sales on the earnings summary and you can match them to the map by running the 'arrow' over the dot on the map. Then just note them on a spreadsheet or other.

The problem comes if you have multiple sales to the same client/location. You only see the last sale so you can't be sure that the other sales have gone there as well.

It's also a problem if you have a lot of sales in a day. The old system only kept a record of the last 20 as does the new map. However, it also wiped a more recent sale of mine - a bug perhaps?. If you have more than 20 in a day then you might have a problem keeping track of them. But that was also the case previously.


« Reply #81 on: December 17, 2022, 07:04 »
+5
Personally, I don't really need the card for my stats. Just seeing the latest sales is the main thing for me but it's now gone from the dashboard. It's really badly thought out and made to fool us.

« Reply #82 on: December 19, 2022, 10:57 »
+1
Yup, it's complete garbage and rude as hell to boot.
No option of opt out, it's like they think this is the greatest
improvement since the beginning of the world.
Garbage.

« Reply #83 on: December 19, 2022, 12:20 »
+1
Hi,

I've just contacted them saying they've become an disgrace.
Maybe we should all do that!

 >:(
Yes they "modified" again - you open url of your contributor's page, SS redirects you to the buyer page again - after a short period they removed this rubbish but today again the same. Disgusting and hypocrite. M...e.
PS: today a client was looking for a stock library advise. I didn't advise SS.

« Reply #84 on: January 01, 2023, 09:58 »
0
Exactly. If it ain't broken, don't fix it.

From Dashboard page other than keywording and submitting clips I was looking at "The latest files sold" box which used to be with thumbnails on the right bottom corner, it's gone. Filled in all available feedback forms accordingly.

« Reply #85 on: January 03, 2023, 16:43 »
0
Hi guys, I was able to see the available earnings before but now they're gone and I have no way of knowing how much I've got available for payouts... On another note I have no way of knowing what has sold recently as I used to so I can't tell what is selling and what is not...

« Reply #86 on: January 04, 2023, 03:45 »
0
Hi guys, I was able to see the available earnings before but now they're gone and I have no way of knowing how much I've got available for payouts... On another note I have no way of knowing what has sold recently as I used to so I can't tell what is selling and what is not...

If you are using your phone to view the dashboard scroll to the bottom half. There you will find top earners. Click o the blue link that says view all top performers.

When that loads your earnings will be displayed at the top right.

To view recently sold from the main dashboard page,  click on 'View earnings summery' that months list of sold pops up day by day. If you click on each day it will show you what has sold. If you have no photo there it is because an asset of yours has been used to train the AI and to confirm this scroll to the right to view the column named contributor fund. You won't know what they used it is just a non transparent usage amount that you have no way of checking. Another thing that will eventually rip SS a new one legally later. I wouldn't risk investing in this company if it were free. They are literally running fast and lose and when the music stops whoever is left with no chair is going to jail.

To get back to the main dashboard from any of the ridiculous sub menus cluck on the SS logo top left. Hope that helps.


« Reply #87 on: January 04, 2023, 03:51 »
+7
Don't worry everybody, the next dashboard update is looking good...






« Reply #88 on: January 04, 2023, 07:03 »
+2
Don't worry everybody, the next dashboard update is looking good...








 

Related Topics

  Subject / Started by Replies Last post
11 Replies
6647 Views
Last post December 13, 2011, 20:14
by stockastic
163 Replies
33948 Views
Last post April 08, 2013, 13:13
by alberto
3 Replies
4441 Views
Last post April 17, 2016, 10:11
by helloitsme
12 Replies
2727 Views
Last post July 09, 2022, 12:39
by YadaYadaYada
117 Replies
9038 Views
Last post January 18, 2023, 13:58
by cascoly

Sponsors

Mega Bundle of 5,900+ Professional Lightroom Presets

Microstock Poll Results

Sponsors

3100 Posing Cards Bundle