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Agency Based Discussion => Shutterstock.com => Topic started by: wds on April 02, 2020, 17:06

Title: Shutterstock "Losing" Model Releases?
Post by: wds on April 02, 2020, 17:06
I have had a number of submissions where I know I attached a model release and SS is claiming I did not....have other's seen that?
Title: Re: Shutterstock "Losing" Model Releases?
Post by: angelawaye on April 02, 2020, 19:35
I haven't had that happen but they are saying all of a sudden a model release is "invalid" which is frustrating.
Title: Re: Shutterstock "Losing" Model Releases?
Post by: wds on April 02, 2020, 21:31
I have seen both on different files: claiming a model release isn't there when I know I uploaded one, and that a model release is invalid....what is going on there ?!?!?
Title: Re: Shutterstock "Losing" Model Releases?
Post by: wds on April 03, 2020, 08:57
Quote from: angelawaye on April 02, 2020, 19:35
I haven't had that happen but they are saying all of a sudden a model release is "invalid" which is frustrating.

Yes, and of course they won't tell you what is "invalid" about it so you can't address or contest the issue.
Title: Re: Shutterstock "Losing" Model Releases?
Post by: temis on April 03, 2020, 13:14
Quote from: angelawaye on April 02, 2020, 19:35
I haven't had that happen but they are saying all of a sudden a model release is "invalid" which is frustrating.

It happened to me several times.
Title: Re: Shutterstock "Losing" Model Releases?
Post by: wds on April 06, 2020, 14:16
Quote from: temis on April 03, 2020, 13:14
Quote from: angelawaye on April 02, 2020, 19:35
I haven't had that happen but they are saying all of a sudden a model release is "invalid" which is frustrating.

It happened to me several times.

Out of curiosity, are the model release rejections from older shoots?
Title: Re: Shutterstock "Losing" Model Releases?
Post by: angelawaye on April 07, 2020, 08:46
Mine was an old one but then I did an updated release and made sure everything was neat and legible and filled out to perfection, they accepted it on an image uploaded on Saturday and rejected it yesterday on another image! So apparently model releases are hit and miss ... They are good one day of the week, then not good (then probably good again).
Title: Re: Shutterstock "Losing" Model Releases?
Post by: wds on April 07, 2020, 10:37
Quote from: angelawaye on April 07, 2020, 08:46
Mine was an old one but then I did an updated release and made sure everything was neat and legible and filled out to perfection, they accepted it on an image uploaded on Saturday and rejected it yesterday on another image! So apparently model releases are hit and miss ... They are good one day of the week, then not good (then probably good again).

Interesting. I was speculating that maybe they were not accepting older (whatever that my mean) releases. I guess it's not so simple.
Title: Re: Shutterstock "Losing" Model Releases?
Post by: Uncle Pete on April 08, 2020, 10:55
Quote from: wds on April 07, 2020, 10:37
Quote from: angelawaye on April 07, 2020, 08:46
Mine was an old one but then I did an updated release and made sure everything was neat and legible and filled out to perfection, they accepted it on an image uploaded on Saturday and rejected it yesterday on another image! So apparently model releases are hit and miss ... They are good one day of the week, then not good (then probably good again).

Interesting. I was speculating that maybe they were not accepting older (whatever that my mean) releases. I guess it's not so simple.

While SS is unpredictable and insane, all my releases on IS (almost all) changed to "must have models date of birth" but the system allowed me to add that data.

SS being insane, what I mean is, a release is good one day, not the next and maybe a week later, good again. The lost release, not attached Etc. I thought was me forgetting to check something or messing up when editing. Now I'm starting to think, it's just the system has some flaws and actually loses the checked attachment. I'll never know, but yes it has happened to me too.