Author Topic: Shutterstock account suspension (URGENT) (Read 22876 times)

Microbius · « **Reply #25 on:** November 24, 2011, 10:01 »

Quote from: rubyroo on November 24, 2011, 09:57

I guess the critical phrase there is "In most cases".

...which suggests each case will be dealt with on it's own merits.

It sounds as though you'll have to start from scratch once they open the door to you again (unless they've told you otherwise). That's better than a lifetime ban, no?

You were typing the same time as me! it's also phrased "up to 5" so I guess, you will always be suspended if you reach 5, but can be suspended after any number. Again, sounds pretty clear and wise to me.

rubyroo · « **Reply #26 on:** November 24, 2011, 10:05 »

I was just typing "We made the same point with different emphasis" as you posted this most recent reply too

Yes, as you say. It's all very clear when you re-read the guidelines. It was so long since I read them that I couldn't even FIND them!

But still, all the important bits were lodged safely in my mind, so thankfully I've never fallen foul of any of their guidelines. I'm just surprised at the number of people who visit MSG seemingly never having read them at all, or having done so simply ignore them.

Note to noobs: Agencies don't spend days and weeks deciding on, drafting and finally writing guidelines just for fun. They mean business.

microstockphoto.co.uk · « **Reply #27 on:** November 24, 2011, 11:29 »

Quote from: nicku on November 24, 2011, 07:19

I have a bunch of images refused on SS for the poor lightning reason. is OK to resubmit the images after i resolved the ''poor lightning'' problem??? or i risk to get a warning.....

It is ok if you add a note to the reviewers quoting image number and telling them what you did to resolve the problem, e.g. "Resubmitting image #... with improved lighting".

It is NOT ok if you just resubmit without a note hoping they won't find out.

Mantis · « **Reply #28 on:** November 26, 2011, 17:07 »

Quote from: lagereek on November 24, 2011, 01:19

Call them and explain! resubmitting to SS, is not a good idea. Their editors are by far the best within Micro-stock and there is almost always a reason for rejections.

This is the biggest, most inaccurate comment in MS history. And coming from someone as good as you....unbelievable.

Noodles · « **Reply #29 on:** November 26, 2011, 17:15 »

Quote from: Mantis on November 26, 2011, 17:07

Quote from: lagereek on November 24, 2011, 01:19
Call them and explain! resubmitting to SS, is not a good idea. Their editors are by far the best within Micro-stock and there is almost always a reason for rejections.

This is the biggest, most inaccurate comment in MS history. And coming from someone as good as you....unbelievable.

well to be fair someone once said "But money isn't going to be what makes you all happy"

gbalex · « **Reply #30 on:** November 26, 2011, 18:12 »

Quote from: Mantis on November 26, 2011, 17:07

Quote from: lagereek on November 24, 2011, 01:19
Call them and explain! resubmitting to SS, is not a good idea. Their editors are by far the best within Micro-stock and there is almost always a reason for rejections.

This is the biggest, most inaccurate comment in MS history. And coming from someone as good as you....unbelievable.

I guess we judge sites based solely on our own experiences. I know a good many submitters who resubmit routinely/frequently and they have been doing this for years without consequence. I also know just as many high end shooters who have had images rejected for no good reason and they would not agree with lagereek. I know my own experience with reviews is inconsistent and all over the map; therefore I certainly would not agree that there is almost always a valid reason for rejections. I really think it boils down to who is reviewing your port and I suspect we either have assigned review groups or individuals based on the widely varying experiences of individual submitters.

RacePhoto · « **Reply #31 on:** November 28, 2011, 17:14 »

Aside from all the best wishes and guessing, I wonder if anyone reading this has been suspended and came back, got re-instated, and what happened to their sales record and everything.

My guess would be if you have over $500 in sales, you still have over that and are still at the same level. Also that suspension doesn't mean the slate is wiped clean all the images are gone and you start over with a new account. That doesn't make sense for SS, because they are actually in the business of selling photos, not being enforcers.

And like Lagereek, I have had fair reviews, even though I haven't always agreed. The argument that someone resubmitted over and over and finally that became a best seller is quite absurd. People have images accepted day after day and they never sell. What does that prove? And both of my best sellers on SS have been refused by IS. So what? It's not like a site with 15 million images, really needs one more of mine, just because I like it.

So show me the image that had to be submitted a number of times and finally became a "star of microstock", against the odds and the reviewers. I want to see the Huey Lewis and The News. (if that's obscure, record companies rejected him over and over, but he finally got recorded and released and because a fairly large draw.) It's all about distribution, not quality. Sound familiar?

Here's some more good reading: "30 famous authors whose works were rejected (repeatedly, and sometimes rudely) by publishers"

http://www.examiner.com/book-in-national/30-famous-authors-whose-works-were-rejected-repeatedly-and-sometimes-rudely-by-publishers

"The best revenge is massive success."

kawing921 · « **Reply #32 on:** December 01, 2011, 10:32 »

Quote from: lagereek on November 24, 2011, 01:19

Call them and explain! resubmitting to SS, is not a good idea. Their editors are by far the best within Micro-stock and there is almost always a reason for rejections.

Thanks for your idea, but it is useless to call them as their hotline is only for CUSTOMERS but not for submitters...
They leave your message but you will never get a reply...

PedroV · « **Reply #33 on:** December 04, 2011, 07:08 »

I just wonder how do they do to catch images that were previously rejected months ago, it's some kind of software??

sam100 · « **Reply #34 on:** December 04, 2011, 08:40 »

Quote from: PedroV on December 04, 2011, 07:08

I just wonder how do they do to catch images that were previously rejected months ago, it's some kind of software??

Image reviewers/inspectors with a photographic memory...

Patrick H.

Newsfocus1 · « **Reply #35 on:** December 04, 2011, 15:17 »

Quote from: PedroV on December 04, 2011, 07:08

I just wonder how do they do to catch images that were previously rejected months ago, it's some kind of software??

I'm sure it is. I accidentally re-uploaded an image I already had accepted and it got rejected as "already in your portfolio". Cannot imagine that reviewers have time to search your port for each image to check this.
It is quite possible that re-submissions get flagged up in the same way. My guess would be if the new reviewer thinks the original rejection was wrong it goes through ok. On the other hand if they think the original rejection was correct and it has now been submitted again you are on your way to a warning. Please just don't do it! Unless you provide a note to the reviewer explaining your reasons or contact support first if you are unhappy with a review. I tried this once with a whole rejected batch and I got an email back within 24hrs saying I was welcome to re-submit and mark for their personal attention. About 50% of the batch got accepted. Just not worth risking your account by keeping on resubmitting images. Regards, David.

Sammy · « **Reply #36 on:** December 09, 2011, 11:29 »

How DO they know when an image was already rejected?

dirkr · « **Reply #37 on:** December 09, 2011, 11:57 »

Quote from: Sammy on December 09, 2011, 11:29

How DO they know when an image was already rejected?

All they need to do is keep a database of rejected images (small resolution sufficient) and then run software like google image search or tineye over it. Can be done fully automatic.