Author Topic: Shutterstock down? (Read 5282 times)

Poncke · « **on:** January 17, 2013, 10:54 »

http://www.downforeveryoneorjustme.com/www.shutterstock.com

It's not just you! http://www.shutterstock.com looks down from here.

http://www.downforeveryoneorjustme.com/submit.shutterstock.com

It's not just you! http://submit.shutterstock.com looks down from here.

Both sites down for me

tab62 · « **Reply #1 on:** January 17, 2013, 10:56 »

Down for me as well...

sc · « **Reply #2 on:** January 17, 2013, 10:58 »

working here but very slooooow

gnirtS · « **Reply #3 on:** January 17, 2013, 11:02 »

Dead here too.

A bit earlier it went with "0% of your profile is complete" and lost all my image. again too.

When will they actually admit their entire IT infrastructure is so badly overloaded it needs a severe and immediate upgrade. All aspects of their site have been slow or unreliable for months.

gnirtS · « **Reply #4 on:** January 17, 2013, 11:10 »

...and now this:

Quote

Shutterstock will be down for maintenance for about an hour.
It should be back up by midnight Eastern standard time. We apologize for the inconvenience.

They really need to sort out their entire set of servers rapidly. Why do i suspect some lost sales for people here...!

rubyroo · « **Reply #5 on:** January 17, 2013, 11:14 »

I'm not seeing that message at all.

tab62 · « **Reply #6 on:** January 17, 2013, 11:14 »

nope- I just checked to see if I could get in as buyer and yes it it working on that side of the house.

photosoup · « **Reply #7 on:** January 17, 2013, 11:18 »

Down for me, both contributor or buyer account

JPSDK · « **Reply #8 on:** January 17, 2013, 11:18 »

very slow.

Poncke · « **Reply #9 on:** January 17, 2013, 11:19 »

I am not getting any messages and they are back up but very slooooow. But if they are down till midnight, that would be some severe downtime then.

gnirtS · « **Reply #10 on:** January 17, 2013, 11:21 »

I get it sometimes off them when im trying now.

I looks like a stock message for a server time out, says back in an hour then mentions midnight. Just a placeholder they forgot to change when a timeout happens.

Poncke · « **Reply #11 on:** January 17, 2013, 11:21 »

I am getting the maintenance message as well now, but how can an hour of maintenance be down to midnight? Its 1120 am in NY. That must be an old message or something.

CJ6 · « **Reply #12 on:** January 17, 2013, 11:22 »

Quote from: SC on January 17, 2013, 10:58

working here but very slooooow

+1

But for a few minutes it didn't work at all

CJ6 · « **Reply #13 on:** January 17, 2013, 11:28 »

And IS is just as bad now. It is for days, but not like today, loading the site for a minute or more. I wonder what are my earnings going to be today. So far they're normal, but I guess they'll fall of a cliff. Because those 2 sites account for almost 80% of my earnings...

luissantos84 · « **Reply #14 on:** January 17, 2013, 11:29 »

SS deserves a big ZzzzzzzzzzzzzzzzzzZZZZZZZZZZzzzZZZ

how much money a company needs to be online 24hours / 7 days a week?

what a joke!

ruxpriencdiam · « **Reply #15 on:** January 17, 2013, 11:36 »

It's working for me slow but works.

tab62 · « **Reply #16 on:** January 17, 2013, 11:47 »

back on line now for me...

RacePhoto · « **Reply #17 on:** January 17, 2013, 13:00 »

Tantoon · « **Reply #18 on:** January 17, 2013, 13:07 »

+1 to the image above!

gostwyck · « **Reply #19 on:** January 17, 2013, 13:12 »

It's only the Submit side that is down. The buyers' side appears unaffected.

gostwyck · « **Reply #20 on:** January 17, 2013, 14:07 »

Submit side is back on-line again.

dbvirago · « **Reply #21 on:** January 17, 2013, 14:13 »

Been up and down and just got the message above. Do they know that it is actually ten hours until midnight est?

ruxpriencdiam · « **Reply #22 on:** January 17, 2013, 14:57 »

It is Effed big time!!!!!!!!!!!!!!

i was able to hit the home page and get somewhere but now I am locked out of any other forum other then the one I am in!!!!!!!!!!!!!!!!!

leaf · « **Reply #23 on:** January 17, 2013, 15:02 »

both contributor and buyer side are up for me now.

ruxpriencdiam · « **Reply #24 on:** January 17, 2013, 15:08 »

Quote

Quote from: moderator
Dear Contributors,

Everything is back up and running. As always, your patience is appreciated.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock | Bigstock

Working now.

ruxpriencdiam · « **Reply #25 on:** January 17, 2013, 15:11 »

Still Broke!!!!!!!!!!!!!!!

rimglow · « **Reply #26 on:** January 17, 2013, 15:32 »

Upload doesn't work.

anthonycorreia · « **Reply #27 on:** January 17, 2013, 15:35 »

Dear Contributors,

Everything is back up and running.

Should you encounter an issue such as an interstitial page notifying you of "maintenance," simply hit refresh and things should revert back to normal.

As always, your patience is appreciated.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock | Bigstock

dbvirago · « **Reply #28 on:** January 17, 2013, 15:42 »

No, it's really not. The panel in upper right where stats are shown is blank. Graphs will overall sales isn't loading. This is in Chrome.

In IE, stats load, but graphs don't.

In Firefox, it loads correctly. All latest versions

edit: another refresh in chrome gave me the Shutterstock will be down for maintenance for about an hour.
It should be back up by midnight Eastern standard time. We apologize for the inconvenience.

dbvirago · « **Reply #29 on:** January 17, 2013, 15:49 »

OK, now we're good in all browsers. Thanks

luissantos84 · « **Reply #30 on:** January 17, 2013, 17:49 »

Quote from: dbvirago on January 17, 2013, 15:49

OK, now we're good in all browsers. Thanks

or not!

rimglow · « **Reply #31 on:** January 17, 2013, 18:16 »

Just joking. I love shutterstock!

Poncke · « **Reply #32 on:** January 17, 2013, 18:22 »

Just went down again. LOL

scottbraut · « **Reply #33 on:** January 17, 2013, 21:03 »

Hello All,

Thanks.

We're aware there's an issue and we're working on it. We'll update as we know more and a solution is put into place.

Thanks,

Scott
VP Content

luissantos84 · « **Reply #34 on:** January 17, 2013, 21:10 »

Quote from: scottbraut on January 17, 2013, 21:03

Hello All,

Thanks.

We're aware there's an issue and we're working on it. We'll update as we know more and a solution is put into place.

Thanks,

Scott
VP Content

can we know what are you guys working on? changes on the contributor side?

dbvirago · « **Reply #35 on:** January 17, 2013, 21:29 »

Site is up, but can't look at or modify sets.

dbvirago · « **Reply #36 on:** January 17, 2013, 21:32 »

Nope. down again. Back up in an hour or midnight, whichever comes first. or last. Why can't the developers screw around on the weekends? When they say, this change won't affect anything, they are lying to you.

luissantos84 · « **Reply #37 on:** January 17, 2013, 21:40 »

Quote from: dbvirago on January 17, 2013, 21:32

Nope. down again. Back up in an hour or midnight, whichever comes first. or last. Why can't the developers screw around on the weekends? When they say, this change won't affect anything, they are lying to you.

the buyer side looks fine

noodle · « **Reply #38 on:** January 17, 2013, 21:53 »

no uploading as of 9:50PM EST
page shows up but button for select images not coming up...

scottbraut · « **Reply #39 on:** January 17, 2013, 21:54 »

Hello everyone,

The nature of the bug / issue is that it's not something that affects everyone at all times, which is why one user might report the submission process as fine and another will report seeing problems. The team is actively working on a fix right now; we'll update when that's in place.

Best,

Scott

noodle · « **Reply #40 on:** January 17, 2013, 22:03 »

Quote from: scottbraut on January 17, 2013, 21:54

Hello everyone,

The nature of the bug / issue is that it's not something that affects everyone at all times, which is why one user might report the submission process as fine and another will report seeing problems. The team is actively working on a fix right now; we'll update when that's in place.

Best,

Scott

Thanks Scott for keeping us updated. I think most of us here love SS
Oh, one more thing while your fixing that bug - can you get rid of Attila while your cleaning house?

modviz · « **Reply #41 on:** January 17, 2013, 22:35 »

Currently unable to play/preview video clips.

scottbraut · « **Reply #42 on:** January 17, 2013, 22:57 »

Hello,

OK, we believe the issue should be fixed. Please report any additional issues to support.

Modviz - I can't replicate any issue with videos. Have you tried different browsers, or emptying your cache, checking your connection, etc...?

In general, if you've experienced issues and you're still seeing them, it's best to close your browser windows and start a new session, clear your browser cache, etc..., to see if the problem persists.

Best,

Scott
VP Content

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Author Topic: Shutterstock down? (Read 5282 times)

Poncke

tab62

sc

rubyroo

tab62

Poncke

Poncke

tab62

RacePhoto

dbvirago

dbvirago

dbvirago

Poncke

dbvirago

dbvirago

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