I was a due a payment on October 31st as I had over the payment threshold in my account. It is now 20th November and I have still not been paid. I have looked at my earnings tab and there is no info on delayed earnings payments. Anyone else been paid this month ?

Yeah I got paid fairly early, on the 5th or so

Now I am miffed 

Quote from: Herg on November 20, 2013, 11:11
Now I am miffed 

Did you get the email at the start of the month (on the 1st or 2nd usually) saying your royalties had been calculated and would be paid out?  Perhaps you missed the payout amount by a few hours or something?

No. Last payout I got was 7th October. I have had no emails since.

Quote from: Herg on November 20, 2013, 12:45
No. Last payout I got was 7th October. I have had no emails since.

Perhaps you didn't quite reach payout before the change of the month then?

Got my payment as usual. You should ask them, errors and mistakes may happen from time to time. I'm  sure, you will get your money soon.

you have checked of course:
that the payout limit is set at the amount you expect?
that your email adress is correct.
that your choice of payment is what you expect it to be.

Quote from: leaf on November 20, 2013, 12:52

Quote from: Herg on November 20, 2013, 12:45
No. Last payout I got was 7th October. I have had no emails since.

Perhaps you didn't quite reach payout before the change of the month then?

As I said at the beginning of the post I was over the payout threshold.

It doesn't really help you when I tell you, too, that I have been paid as usually. The best thing is always to get in contact with the support team. I am sure they can sort it out.

I have contacted them but not heard back yet.

Quote from: Herg on November 20, 2013, 16:18
I have contacted them but not heard back yet.

Dear Herg,

I would like to help you with this issue so, please write in to [email protected] with the subject: MSG - Herg.  Doing this will help us identify your email, but also help my staff investigate your specific issue quickly.

Also, if you did email us already, please re-send the email with the subject line indicated above.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock

See, thats what  I like with shutterstock.
:-)

Any news yet on 'the strange case of the missing $100'? I've been sat on my hands awaiting further developments for a couple of days now. The tension is unbearable.

Quote from: gostwyck on November 21, 2013, 01:53
Any news yet on 'the strange case of the missing $100'? I've been sat on my hands awaiting further developments for a couple of days now. The tension is unbearable.

Dear gostwyck,

Have you written in to Shutterstock yet?  Email is [email protected] if you have not.  If you have, please re-send with the subject: MSG - gostwyck and I will make sure that your issue is resolved in as timely manner as possible.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock

Herg. Have you been paid yet? What was/is the problem?

Quote from: anthonycorreia on November 20, 2013, 17:54

Quote from: Herg on November 20, 2013, 16:18
I have contacted them but not heard back yet.

Dear Herg,

I would like to help you with this issue so, please write in to [email protected] with the subject: MSG - Herg.  Doing this will help us identify your email, but also help my staff investigate your specific issue quickly.

Also, if you did email us already, please re-send the email with the subject line indicated above.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock

Dear Herg,

My staff have not identified an email from you yet and I was hoping to get this resolved for you before the Thanksgiving holiday this week (and before payouts occur, of course).  If you are still experiencing an issue with a payout, do consider writing in to [email protected] with the subject: MSG - Herg.  Doing this will help us identify your email, but also help my staff investigate your specific issue quickly.

Also, if you did email us already, please re-send the email with the subject line indicated above.  I would like to help you resolve this issue.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock