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Agency Based Discussion => Shutterstock.com => Topic started by: chrisdorney on October 19, 2016, 03:38

Title: Shutterstock down again? (UK)
Post by: chrisdorney on October 19, 2016, 03:38
Hi is anybody else experiencing problems getting the shutterstock page to load this morning? I'm in the UK.

Cheers,
Chris :)
Title: Re: Shutterstock down again? (UK)
Post by: chrisdorney on October 19, 2016, 03:39
... same with BigStock..
Title: Re: Shutterstock down again? (UK)
Post by: plrang on October 19, 2016, 03:39
Same here, both are offline
Title: Re: Shutterstock down again? (UK)
Post by: Dumc on October 19, 2016, 03:40
Same here....I guess we can kiss goodbye for sales today....
Title: Re: Shutterstock down again? (UK)
Post by: chrisdorney on October 19, 2016, 03:41
 :( :( :( :( :(
Title: Re: Shutterstock down again? (UK)
Post by: Dog-maDe-sign on October 19, 2016, 03:45
Same here. Italy. :'(
Title: Re: Shutterstock down again? (UK)
Post by: beketoff on October 19, 2016, 03:48
Seems at least the whole Europe is down for SS.
Title: Re: Shutterstock down again? (UK)
Post by: panicAttack on October 19, 2016, 04:00
if this is because of fixing spamming images then I can live with that :)

Title: Re: Shutterstock down again? (UK)
Post by: Brightontl on October 19, 2016, 04:02
Yep, it is down here, UK
Title: Re: Shutterstock down again? (UK)
Post by: Stockmaan on October 19, 2016, 04:02
if this is because of fixing spamming images then I can live with that :)

You dreaming... or I hope u not
Title: Re: Shutterstock down again? (UK)
Post by: suz7 on October 19, 2016, 04:02
Spain too
Title: Re: Shutterstock down again? (UK)
Post by: mediavn on October 19, 2016, 04:06
Asia, too  >:(
Title: Re: Shutterstock down again? (UK)
Post by: tupungato on October 19, 2016, 04:09
Poland: down.
Title: Re: Shutterstock down again? (UK)
Post by: sylwiab on October 19, 2016, 04:11
The whole world?  :o
Title: Re: Shutterstock down again? (UK)
Post by: byman on October 19, 2016, 04:15
Romania : down...
Title: Re: Shutterstock down again? (UK)
Post by: Stockmaan on October 19, 2016, 04:18
From shutterstock FB site:

"Shutterstock: Hello Shervon. We do experience some issues on the website, but our Devs are already on it to ensure a quick fix."

Title: Re: Shutterstock down again? (UK)
Post by: Pauws99 on October 19, 2016, 04:21
Adobe must be rubbing their hands...anyone know when their site was last down?
Title: Re: Shutterstock down again? (UK)
Post by: HalfFull on October 19, 2016, 04:30
From shutterstock FB site:

"Shutterstock: Hello Shervon. We do experience some issues on the website, but our Devs are already on it to ensure a quick fix."

Cheers....

Shutterstock are starting to look like a bunch of amateurs.... they are the only site I deal with that struggle to get by a single week without some service outage. Truly pathetic!
Title: Re: Shutterstock down again? (UK)
Post by: HalfFull on October 19, 2016, 04:33
Adobe must be rubbing their hands...anyone know when their site was last down?

Exactly, they obviously employ professionals. Whoever manages the IT contract for Shutterstock should be released from their duties. If it's in house, they need to move it to an experienced bunch of professionals and make sure the contract states/includes serious fines for any outage at all.
Title: Re: Shutterstock down again? (UK)
Post by: Stockmaan on October 19, 2016, 04:35
It is morning ...

05:32
Wednesday, 19 October 2016 (GMT-4)
Time in New York, NY, USA

Please be patient, they must wake up first!!!
Title: Re: Shutterstock down again? (UK)
Post by: Thomas from France on October 19, 2016, 04:38
France : down
Title: Re: Shutterstock down again? (UK)
Post by: Stockmaan on October 19, 2016, 04:40
Works again!  8)
Title: Re: Shutterstock down again? (UK)
Post by: panicAttack on October 19, 2016, 04:41
yes, up again
Title: Re: Shutterstock down again? (UK)
Post by: jcpjr on October 19, 2016, 07:54
I can hit the site here in the USA but haven't been able to upload anything via FTP since last night.
Title: Re: Shutterstock down again? (UK)
Post by: HalfFull on October 19, 2016, 08:02
It is morning ...

05:32
Wednesday, 19 October 2016 (GMT-4)
Time in New York, NY, USA

Please be patient, they must wake up first!!!

Midday here, they're a global company, operating in global markets..... do you think if it breaks it's left till the 1st guy arrives at the office in the morning... which ever morning you want to work to?!? Although there are times I do wonder  ;)
Title: Re: Shutterstock down again? (UK)
Post by: r2d2 on October 19, 2016, 09:15
down in germany... :o
Title: Re: Shutterstock down again? (UK)
Post by: Pauws99 on October 19, 2016, 09:40
It is morning ...

05:32
Wednesday, 19 October 2016 (GMT-4)
Time in New York, NY, USA

Please be patient, they must wake up first!!!

Midday here, they're a global company, operating in global markets..... do you think if it breaks it's left till the 1st guy arrives at the office in the morning... which ever morning you want to work to?!? Although there are times I do wonder  ;)
You can't expect the hamster to get the big SS wheel turning before his first latte of the morning!
Title: Re: Shutterstock down again? (UK)
Post by: SergeStudio on October 19, 2016, 09:55
France
I download 4 pictures it 10 minutes ago.
There are 8 minutes ... rejection of 4 !!!

More failure
Title: Re: Shutterstock down again? (UK)
Post by: Dumc on October 19, 2016, 10:16
Wut?
Title: Re: Shutterstock down again? (UK)
Post by: spike on October 19, 2016, 10:54
I think he's french.
Title: Re: Shutterstock down again? (UK)
Post by: douglas on October 19, 2016, 11:28
SS can’t keep the site online, the upload facility frequently hangs and they can’t reliably implement a map interface (it still periodically gets its knickers in a twist with z-indices) ….

But the conspiracy theorists believe the company can implement algorithms worthy of the Matrix to prevent, or encourage, their content to be seen or not seen at any given time  ::)

Title: Re: Shutterstock down again? (UK)
Post by: HalfFull on October 19, 2016, 11:47
It is morning ...

05:32
Wednesday, 19 October 2016 (GMT-4)
Time in New York, NY, USA

Please be patient, they must wake up first!!!

Midday here, they're a global company, operating in global markets..... do you think if it breaks it's left till the 1st guy arrives at the office in the morning... which ever morning you want to work to?!? Although there are times I do wonder  ;)
You can't expect the hamster to get the big SS wheel turning before his first latte of the morning!

Haha... yeah, that sounds about right!
Title: Re: Shutterstock down again? (UK)
Post by: Artist on October 19, 2016, 11:50
working fine here.
Title: Re: Shutterstock down again? (UK)
Post by: Dreamframer on October 19, 2016, 12:09
Come on people, every website can have problems. It's not the end of the world.
Title: Re: Shutterstock down again? (UK)
Post by: HalfFull on October 19, 2016, 12:12
Come on people, every website can have problems. It's not the end of the world.

Occasional problems isn't an issue but with SS it has become a permanent feature. I've lost count how many times it's been unavailable recently both as a buyer and seller! Bear in mind their competitors have had zero issues in comparison.
Title: Re: Shutterstock down again? (UK)
Post by: Pauws99 on October 19, 2016, 12:14
I'm not sure anyone thinks its the end of the world but its not great from a company that's meant to be the world leader to lose its only sales channel no matter how short. How long does it take for buyers to go somewhere else and think "h'mm this site looks pretty good I think I might stick with them"?
Title: Re: Shutterstock down again? (UK)
Post by: Dreamframer on October 19, 2016, 12:23
I am submitting to SS since 2008, and the only thing I see is growth. As long as I remember, SS was one of the agencies people criticize the most, but somehow they always hold a place of a bestseller. I didn't upload a single photo from 2010 to 2016 and my sales almost didn't drop at all. So, I believe they know what they are doing and I don't see them losing a battle anytime soon.

Regarding website problems, it happens, it's nothing unusual.
Title: Re: Shutterstock down again? (UK)
Post by: enstoker on October 19, 2016, 12:56
I am submitting to SS since 2008, and the only thing I see is growth. As long as I remember, SS was one of the agencies people criticize the most, but somehow they always hold a place of a bestseller. I didn't upload a single photo from 2010 to 2016 and my sales almost didn't drop at all. So, I believe they know what they are doing and I don't see them losing a battle anytime soon.


Ha, ha.
And we all fell from the tree...
 :o
Title: Re: Shutterstock down again? (UK)
Post by: HalfFull on October 19, 2016, 13:00
I am submitting to SS since 2008, and the only thing I see is growth. As long as I remember, SS was one of the agencies people criticize the most, but somehow they always hold a place of a bestseller. I didn't upload a single photo from 2010 to 2016 and my sales almost didn't drop at all. So, I believe they know what they are doing and I don't see them losing a battle anytime soon.

Regarding website problems, it happens, it's nothing unusual.

Not bad, how many $k per month?!?
Title: Re: Shutterstock down again? (UK)
Post by: Pauws99 on October 19, 2016, 13:14
Same complacency as was the downfall of Istock  and many other businesses. Yes S Stock for a long time have been by far the best but I think many of us have noticed more problems with their IT structure and that Adobe are providing some serious competition. In the end it doesn't matter if I sell somewhere else for the same price so its just an observation really. As for web problems no its not just bad luck in this day and age.
Title: Re: Shutterstock down again? (UK)
Post by: Dreamframer on October 19, 2016, 13:25
I am submitting to SS since 2008, and the only thing I see is growth. As long as I remember, SS was one of the agencies people criticize the most, but somehow they always hold a place of a bestseller. I didn't upload a single photo from 2010 to 2016 and my sales almost didn't drop at all. So, I believe they know what they are doing and I don't see them losing a battle anytime soon.


Ha, ha.
And we all fell from the tree...
 :o

I was just pointing out that even though I didn't upload a single photo for 5 years my sales were consistent without any drop. I couldn't upload anything because I moved to USA on VISA that was not allowing me to work on any other source of income other than the company that sponsored me for VISA. So, in these 5 years SS was still the best seller for me with no significant drop in sales, despite the fact that their database grew more than 10 times and the numbers of submitters grew even more.
Title: Re: Shutterstock down again? (UK)
Post by: Dreamframer on October 19, 2016, 13:30
I am submitting to SS since 2008, and the only thing I see is growth. As long as I remember, SS was one of the agencies people criticize the most, but somehow they always hold a place of a bestseller. I didn't upload a single photo from 2010 to 2016 and my sales almost didn't drop at all. So, I believe they know what they are doing and I don't see them losing a battle anytime soon.

Regarding website problems, it happens, it's nothing unusual.

Not bad, how many $k per month?!?

With only a couple of hundreds of photos in a portfolio an average photographer like me will rather talk about hundreds, not thousands. But, the fact is that the income from SS was consistent throughout those 5 years even though I was sitting doing nothing about it.
Title: Re: Shutterstock down again? (UK)
Post by: Josephine on October 19, 2016, 14:29
SS is feeding us for all this many years, canīt we say thank you to them once in a while?

Some people seem to wait for the occasion to complain.... and feel quite happy about it.
Title: Re: Shutterstock down again? (UK)
Post by: exxclusive on October 19, 2016, 14:59
SS is feeding us for all this many years, canīt we say thank you to them once in a while?

Some people seem to wait for the occasion to complain.... and feel quite happy about it.

It's so obvious that both Josephine and Dreamframer are from Shutterstock.  ;)
Title: Re: Shutterstock down again? (UK)
Post by: Dreamframer on October 19, 2016, 16:04
SS is feeding us for all this many years, canīt we say thank you to them once in a while?

Some people seem to wait for the occasion to complain.... and feel quite happy about it.

It's so obvious that both Josephine and Dreamframer are from Shutterstock.  ;)

Lol, I don't know about Josephine, but I am certainly not. If you look at my old posts from few years back you will see that I was complaining about them a lot. I just realized now that nothing really changed regardless of all the complaints. So, I guess I realized they know what they are doing since they are just growing... at least so far. I submit to 14 agencies, and I always advised people to do the same. Submit to as many as you can because you never know what agency will start going down or up. I also learned that complaining and writing dramatic posts never lead to anything else than more drama. Things will go their way want it or not.
Title: Re: Shutterstock down again? (UK)
Post by: samwagner10 on October 19, 2016, 17:22
can't get my ftp uploader to work. Minnesota, USA
Title: Re: Shutterstock down again? (UK)
Post by: Dreamframer on October 19, 2016, 17:27
can't get my ftp uploader to work. Minnesota, USA

Me neither, that's why I came here to check if anybody else has the same problem. I've used web based uploader today. That one works...
Title: Re: Shutterstock down again? (UK)
Post by: stockVid on October 19, 2016, 17:44
SS FTP upload not working. USA.
Title: Re: Shutterstock down again? (UK)
Post by: samwagner10 on October 19, 2016, 18:12
can't get my ftp uploader to work. Minnesota, USA

Me neither, that's why I came here to check if anybody else has the same problem. I've used web based uploader today. That one works...

for photos, at least, i'm waiting on lots of timelapse, tho
Title: Re: Shutterstock down again? (UK)
Post by: Sue Burton Photography on October 20, 2016, 03:09
Im still unable to upload via FTP on SS and get the message:
Server sent passive reply with unroutable address, using server address instead.
Been like this for over 24hrs, come on SS resolve it please.
Title: Re: Shutterstock down again? (UK)
Post by: panicAttack on October 20, 2016, 04:57
even shutterstock site is up, in terms of sales, this week looks like it was down all the time.

my sales are about 50% down.
Title: Re: Shutterstock down again? (UK)
Post by: stockVid on October 20, 2016, 06:18
FTP upload still not working (usa).
Title: Re: Shutterstock down again? (UK)
Post by: cobalt on October 20, 2016, 06:58
ftp not working for video here in Germany
Title: Re: Shutterstock down again? (UK)
Post by: samwagner10 on October 20, 2016, 11:15
still no good here USA, that's well over 24hrs
Title: Re: Shutterstock down again? (UK)
Post by: Stockmaan on October 20, 2016, 12:35
Work slow!
Title: Re: Shutterstock down again? (UK)
Post by: melastmohican on October 20, 2016, 13:09
FTP is not working for 2 days. I contacted support this morning but page claims that they will respond in few days.
Title: Re: Shutterstock down again? (UK)
Post by: Sue Burton Photography on October 20, 2016, 14:13
I can access the site but unable to upload via FTP for last 24hrs. Come on SS sort it out.
Title: Re: Shutterstock down again? (UK)
Post by: Pauws99 on October 20, 2016, 16:44
Waiting for someone to say never mind this stuff happens don't panic.......
Title: Re: Shutterstock down again? (UK)
Post by: Artist on October 20, 2016, 23:12
They are updating the website. I see few changes in the image hover style.
Title: Re: Shutterstock down again? (UK)
Post by: r2d2 on October 21, 2016, 01:56
does anyone recieve SS payment for last month?
Title: Re: Shutterstock down again? (UK)
Post by: Pauws99 on October 21, 2016, 01:58
does anyone recieve SS payment for last month?
yes think if there was big issue you'd have heard about it on here so maybe youve been missed
Title: Re: Shutterstock down again? (UK)
Post by: Dreamframer on October 21, 2016, 02:23
It was working for me today.
Title: Re: Shutterstock down again? (UK)
Post by: Steveball on October 21, 2016, 03:36
Zero day yesterday (a weekday) so it may as well be down!
Title: Re: Shutterstock down again? (UK)
Post by: Shelma1 on October 21, 2016, 08:09
Seems to be down again here. Jeez Louise. what. "Technology company" grumble grumble.
Title: Re: Shutterstock down again? (UK)
Post by: exxclusive on October 21, 2016, 11:47
Looks like the site is down again. What is going on in Shutterstock?!  >:(
Title: Re: Shutterstock down again? (UK)
Post by: Ronib on October 21, 2016, 12:31
Down in israel
Title: Re: Shutterstock down again? (UK)
Post by: stockVid on October 21, 2016, 12:35
Down in USA.
Title: Re: Shutterstock down again? (UK)
Post by: Dreamframer on October 21, 2016, 12:43
Fotolia and https://stock.adobe.com are down for me as well, and Bigstock barely works...
Title: Re: Shutterstock down again? (UK)
Post by: Dumc on October 21, 2016, 13:00
All up for me, *.si
Title: Re: Shutterstock down again? (UK)
Post by: Dreamframer on October 21, 2016, 13:04
We are under cyber attack. A bunch of websites doesn't work including Twitter, Netflix, Spotify, Weebly, Wix, and many more. http://www.usatoday.com/story/tech/2016/10/21/cyber-attack-takes-down-east-coast-netflix-spotify-twitter/92507806/ (http://www.usatoday.com/story/tech/2016/10/21/cyber-attack-takes-down-east-coast-netflix-spotify-twitter/92507806/)
Title: Re: Shutterstock down again? (UK)
Post by: Ronib on October 21, 2016, 13:19
Videoblocks doesn't work
Title: Re: Shutterstock down again? (UK)
Post by: jamesbenet on October 21, 2016, 15:32
This is the strongest cyberattack in recent memory according to experts, for us many sites just don't work at all. It is a DNS style attack which kills the ability of routing URL servers to serve users so even when the sites are working we cannot get to them unless we use a direct IP route. 

Goes to show how fragile the entire DNS web system is and no dependable redundancy. I think we can kiss most earnings today goodbye.
Title: Re: Shutterstock down again? (UK)
Post by: Cider Apple on October 21, 2016, 15:39
Is this only a US thing as everything has been working fine for me in the UK?
Title: Re: Shutterstock down again? (UK)
Post by: Dumc on October 21, 2016, 16:33
https://www.ft.com/content/08ca940e-97a1-11e6-a1dc-bdf38d484582 (https://www.ft.com/content/08ca940e-97a1-11e6-a1dc-bdf38d484582)
Title: Re: Shutterstock down again? (UK)
Post by: Dreamframer on October 21, 2016, 18:38
Is this only a US thing as everything has been working fine for me in the UK?

Yes, this one was US only.
Title: Re: Shutterstock down again? (UK)
Post by: cathyslife on October 21, 2016, 19:19
Apparently it isnt affecting all of the US...I have been watching Netflix all day with no problems. I just did searches on ss, fotolia, and Adobe, and all are working ok. i did not try to purchase anything, but i am getting to the sites ok. Hopefully this means at least some buyers are able to purchase.