Author Topic: Shutterstock down again? (UK) (Read 9362 times)

chrisdorney · « **on:** October 19, 2016, 03:38 »

Hi is anybody else experiencing problems getting the shutterstock page to load this morning? I'm in the UK.

Cheers,
Chris

chrisdorney · « **Reply #1 on:** October 19, 2016, 03:39 »

... same with BigStock..

plrang · « **Reply #2 on:** October 19, 2016, 03:39 »

Same here, both are offline

Dumc · « **Reply #3 on:** October 19, 2016, 03:40 »

Same here....I guess we can kiss goodbye for sales today....

chrisdorney · « **Reply #4 on:** October 19, 2016, 03:41 »

Dog-maDe-sign · « **Reply #5 on:** October 19, 2016, 03:45 »

Same here. Italy.

beketoff · « **Reply #6 on:** October 19, 2016, 03:48 »

Seems at least the whole Europe is down for SS.

panicAttack · « **Reply #7 on:** October 19, 2016, 04:00 »

if this is because of fixing spamming images then I can live with that

Brightontl · « **Reply #8 on:** October 19, 2016, 04:02 »

Yep, it is down here, UK

Stockmaan · « **Reply #9 on:** October 19, 2016, 04:02 »

Quote from: panicAttack on October 19, 2016, 04:00

if this is because of fixing spamming images then I can live with that

You dreaming... or I hope u not

suz7 · « **Reply #10 on:** October 19, 2016, 04:02 »

Spain too

mediavn · « **Reply #11 on:** October 19, 2016, 04:06 »

Asia, too

tupungato · « **Reply #12 on:** October 19, 2016, 04:09 »

Poland: down.

sylwiab · « **Reply #13 on:** October 19, 2016, 04:11 »

The whole world?

byman · « **Reply #14 on:** October 19, 2016, 04:15 »

Romania : down...

Stockmaan · « **Reply #15 on:** October 19, 2016, 04:18 »

From shutterstock FB site:

"Shutterstock: Hello Shervon. We do experience some issues on the website, but our Devs are already on it to ensure a quick fix."

Pauws99 · « **Reply #16 on:** October 19, 2016, 04:21 »

Adobe must be rubbing their hands...anyone know when their site was last down?

HalfFull · « **Reply #17 on:** October 19, 2016, 04:30 »

Quote from: Stockmaan on October 19, 2016, 04:18

From shutterstock FB site:

"Shutterstock: Hello Shervon. We do experience some issues on the website, but our Devs are already on it to ensure a quick fix."

Cheers....

Shutterstock are starting to look like a bunch of amateurs.... they are the only site I deal with that struggle to get by a single week without some service outage. Truly pathetic!

HalfFull · « **Reply #18 on:** October 19, 2016, 04:33 »

Quote from: Pauws99 on October 19, 2016, 04:21

Adobe must be rubbing their hands...anyone know when their site was last down?

Exactly, they obviously employ professionals. Whoever manages the IT contract for Shutterstock should be released from their duties. If it's in house, they need to move it to an experienced bunch of professionals and make sure the contract states/includes serious fines for any outage at all.

Stockmaan · « **Reply #19 on:** October 19, 2016, 04:35 »

It is morning ...

05:32
Wednesday, 19 October 2016 (GMT-4)
Time in New York, NY, USA

Please be patient, they must wake up first!!!

Thomas from France · « **Reply #20 on:** October 19, 2016, 04:38 »

France : down

Stockmaan · « **Reply #21 on:** October 19, 2016, 04:40 »

Works again!

panicAttack · « **Reply #22 on:** October 19, 2016, 04:41 »

yes, up again

jcpjr · « **Reply #23 on:** October 19, 2016, 07:54 »

I can hit the site here in the USA but haven't been able to upload anything via FTP since last night.

HalfFull · « **Reply #24 on:** October 19, 2016, 08:02 »

Quote from: Stockmaan on October 19, 2016, 04:35

It is morning ...

05:32
Wednesday, 19 October 2016 (GMT-4)
Time in New York, NY, USA

Please be patient, they must wake up first!!!

Midday here, they're a global company, operating in global markets..... do you think if it breaks it's left till the 1st guy arrives at the office in the morning... which ever morning you want to work to?!? Although there are times I do wonder

r2d2 · « **Reply #25 on:** October 19, 2016, 09:15 »

down in germany...

Pauws99 · « **Reply #26 on:** October 19, 2016, 09:40 »

Quote from: HalfFull on October 19, 2016, 08:02

Quote from: Stockmaan on October 19, 2016, 04:35
It is morning ...

05:32
Wednesday, 19 October 2016 (GMT-4)
Time in New York, NY, USA

Please be patient, they must wake up first!!!

Midday here, they're a global company, operating in global markets..... do you think if it breaks it's left till the 1st guy arrives at the office in the morning... which ever morning you want to work to?!? Although there are times I do wonder

You can't expect the hamster to get the big SS wheel turning before his first latte of the morning!

SergeStudio · « **Reply #27 on:** October 19, 2016, 09:55 »

France
I download 4 pictures it 10 minutes ago.
There are 8 minutes ... rejection of 4 !!!

More failure

Dumc · « **Reply #28 on:** October 19, 2016, 10:16 »

spike · « **Reply #29 on:** October 19, 2016, 10:54 »

I think he's french.

douglas · « **Reply #30 on:** October 19, 2016, 11:28 »

SS can’t keep the site online, the upload facility frequently hangs and they can’t reliably implement a map interface (it still periodically gets its knickers in a twist with z-indices) ….

But the conspiracy theorists believe the company can implement algorithms worthy of the Matrix to prevent, or encourage, their content to be seen or not seen at any given time

HalfFull · « **Reply #31 on:** October 19, 2016, 11:47 »

Quote from: Pauws99 on October 19, 2016, 09:40

Quote from: HalfFull on October 19, 2016, 08:02
Quote from: Stockmaan on October 19, 2016, 04:35
It is morning ...

05:32
Wednesday, 19 October 2016 (GMT-4)
Time in New York, NY, USA

Please be patient, they must wake up first!!!

Midday here, they're a global company, operating in global markets..... do you think if it breaks it's left till the 1st guy arrives at the office in the morning... which ever morning you want to work to?!? Although there are times I do wonder
You can't expect the hamster to get the big SS wheel turning before his first latte of the morning!

Haha... yeah, that sounds about right!

Artist · « **Reply #32 on:** October 19, 2016, 11:50 »

working fine here.

Dreamframer · « **Reply #33 on:** October 19, 2016, 12:09 »

Come on people, every website can have problems. It's not the end of the world.

HalfFull · « **Reply #34 on:** October 19, 2016, 12:12 »

Quote from: Dreamframer on October 19, 2016, 12:09

Come on people, every website can have problems. It's not the end of the world.

Occasional problems isn't an issue but with SS it has become a permanent feature. I've lost count how many times it's been unavailable recently both as a buyer and seller! Bear in mind their competitors have had zero issues in comparison.

Pauws99 · « **Reply #35 on:** October 19, 2016, 12:14 »

I'm not sure anyone thinks its the end of the world but its not great from a company that's meant to be the world leader to lose its only sales channel no matter how short. How long does it take for buyers to go somewhere else and think "h'mm this site looks pretty good I think I might stick with them"?

Dreamframer · « **Reply #36 on:** October 19, 2016, 12:23 »

I am submitting to SS since 2008, and the only thing I see is growth. As long as I remember, SS was one of the agencies people criticize the most, but somehow they always hold a place of a bestseller. I didn't upload a single photo from 2010 to 2016 and my sales almost didn't drop at all. So, I believe they know what they are doing and I don't see them losing a battle anytime soon.

Regarding website problems, it happens, it's nothing unusual.

enstoker · « **Reply #37 on:** October 19, 2016, 12:56 »

Quote from: Dreamframer on October 19, 2016, 12:23

I am submitting to SS since 2008, and the only thing I see is growth. As long as I remember, SS was one of the agencies people criticize the most, but somehow they always hold a place of a bestseller. I didn't upload a single photo from 2010 to 2016 and my sales almost didn't drop at all. So, I believe they know what they are doing and I don't see them losing a battle anytime soon.

Ha, ha.
And we all fell from the tree...

HalfFull · « **Reply #38 on:** October 19, 2016, 13:00 »

Quote from: Dreamframer on October 19, 2016, 12:23

I am submitting to SS since 2008, and the only thing I see is growth. As long as I remember, SS was one of the agencies people criticize the most, but somehow they always hold a place of a bestseller. I didn't upload a single photo from 2010 to 2016 and my sales almost didn't drop at all. So, I believe they know what they are doing and I don't see them losing a battle anytime soon.

Regarding website problems, it happens, it's nothing unusual.

Not bad, how many $k per month?!?

Pauws99 · « **Reply #39 on:** October 19, 2016, 13:14 »

Same complacency as was the downfall of Istock and many other businesses. Yes S Stock for a long time have been by far the best but I think many of us have noticed more problems with their IT structure and that Adobe are providing some serious competition. In the end it doesn't matter if I sell somewhere else for the same price so its just an observation really. As for web problems no its not just bad luck in this day and age.

Dreamframer · « **Reply #40 on:** October 19, 2016, 13:25 »

Quote from: enstoker on October 19, 2016, 12:56

Quote from: Dreamframer on October 19, 2016, 12:23
I am submitting to SS since 2008, and the only thing I see is growth. As long as I remember, SS was one of the agencies people criticize the most, but somehow they always hold a place of a bestseller. I didn't upload a single photo from 2010 to 2016 and my sales almost didn't drop at all. So, I believe they know what they are doing and I don't see them losing a battle anytime soon.

Ha, ha.
And we all fell from the tree...

I was just pointing out that even though I didn't upload a single photo for 5 years my sales were consistent without any drop. I couldn't upload anything because I moved to USA on VISA that was not allowing me to work on any other source of income other than the company that sponsored me for VISA. So, in these 5 years SS was still the best seller for me with no significant drop in sales, despite the fact that their database grew more than 10 times and the numbers of submitters grew even more.

Dreamframer · « **Reply #41 on:** October 19, 2016, 13:30 »

Quote from: HalfFull on October 19, 2016, 13:00

Quote from: Dreamframer on October 19, 2016, 12:23
I am submitting to SS since 2008, and the only thing I see is growth. As long as I remember, SS was one of the agencies people criticize the most, but somehow they always hold a place of a bestseller. I didn't upload a single photo from 2010 to 2016 and my sales almost didn't drop at all. So, I believe they know what they are doing and I don't see them losing a battle anytime soon.

Regarding website problems, it happens, it's nothing unusual.

Not bad, how many $k per month?!?

With only a couple of hundreds of photos in a portfolio an average photographer like me will rather talk about hundreds, not thousands. But, the fact is that the income from SS was consistent throughout those 5 years even though I was sitting doing nothing about it.

Josephine · « **Reply #42 on:** October 19, 2016, 14:29 »

SS is feeding us for all this many years, can´t we say thank you to them once in a while?

Some people seem to wait for the occasion to complain.... and feel quite happy about it.

exxclusive · « **Reply #43 on:** October 19, 2016, 14:59 »

Quote from: Josephine on October 19, 2016, 14:29

SS is feeding us for all this many years, can´t we say thank you to them once in a while?

Some people seem to wait for the occasion to complain.... and feel quite happy about it.

It's so obvious that both Josephine and Dreamframer are from Shutterstock.

Dreamframer · « **Reply #44 on:** October 19, 2016, 16:04 »

Quote from: exxclusive on October 19, 2016, 14:59

Quote from: Josephine on October 19, 2016, 14:29
SS is feeding us for all this many years, can´t we say thank you to them once in a while?

Some people seem to wait for the occasion to complain.... and feel quite happy about it.

It's so obvious that both Josephine and Dreamframer are from Shutterstock.

Lol, I don't know about Josephine, but I am certainly not. If you look at my old posts from few years back you will see that I was complaining about them a lot. I just realized now that nothing really changed regardless of all the complaints. So, I guess I realized they know what they are doing since they are just growing... at least so far. I submit to 14 agencies, and I always advised people to do the same. Submit to as many as you can because you never know what agency will start going down or up. I also learned that complaining and writing dramatic posts never lead to anything else than more drama. Things will go their way want it or not.

samwagner10 · « **Reply #45 on:** October 19, 2016, 17:22 »

can't get my ftp uploader to work. Minnesota, USA

Dreamframer · « **Reply #46 on:** October 19, 2016, 17:27 »

Quote from: samwagner10 on October 19, 2016, 17:22

can't get my ftp uploader to work. Minnesota, USA

Me neither, that's why I came here to check if anybody else has the same problem. I've used web based uploader today. That one works...

stockVid · « **Reply #47 on:** October 19, 2016, 17:44 »

SS FTP upload not working. USA.

samwagner10 · « **Reply #48 on:** October 19, 2016, 18:12 »

Quote from: Dreamframer on October 19, 2016, 17:27

Quote from: samwagner10 on October 19, 2016, 17:22
can't get my ftp uploader to work. Minnesota, USA

Me neither, that's why I came here to check if anybody else has the same problem. I've used web based uploader today. That one works...

for photos, at least, i'm waiting on lots of timelapse, tho

Sue Burton Photography · « **Reply #49 on:** October 20, 2016, 03:09 »

Im still unable to upload via FTP on SS and get the message:
Server sent passive reply with unroutable address, using server address instead.
Been like this for over 24hrs, come on SS resolve it please.

panicAttack · « **Reply #50 on:** October 20, 2016, 04:57 »

even shutterstock site is up, in terms of sales, this week looks like it was down all the time.

my sales are about 50% down.

stockVid · « **Reply #51 on:** October 20, 2016, 06:18 »

FTP upload still not working (usa).

cobalt · « **Reply #52 on:** October 20, 2016, 06:58 »

ftp not working for video here in Germany

samwagner10 · « **Reply #53 on:** October 20, 2016, 11:15 »

still no good here USA, that's well over 24hrs

Stockmaan · « **Reply #54 on:** October 20, 2016, 12:35 »

Work slow!

melastmohican · « **Reply #55 on:** October 20, 2016, 13:09 »

FTP is not working for 2 days. I contacted support this morning but page claims that they will respond in few days.

Sue Burton Photography · « **Reply #56 on:** October 20, 2016, 14:13 »

I can access the site but unable to upload via FTP for last 24hrs. Come on SS sort it out.

Pauws99 · « **Reply #57 on:** October 20, 2016, 16:44 »

Waiting for someone to say never mind this stuff happens don't panic.......

Artist · « **Reply #58 on:** October 20, 2016, 23:12 »

They are updating the website. I see few changes in the image hover style.

r2d2 · « **Reply #59 on:** October 21, 2016, 01:56 »

does anyone recieve SS payment for last month?

Pauws99 · « **Reply #60 on:** October 21, 2016, 01:58 »

Quote from: r2d2 on October 21, 2016, 01:56

does anyone recieve SS payment for last month?

yes think if there was big issue you'd have heard about it on here so maybe youve been missed

Dreamframer · « **Reply #61 on:** October 21, 2016, 02:23 »

It was working for me today.

Steveball · « **Reply #62 on:** October 21, 2016, 03:36 »

Zero day yesterday (a weekday) so it may as well be down!

Shelma1 · « **Reply #63 on:** October 21, 2016, 08:09 »

Seems to be down again here. Jeez Louise. what. "Technology company" grumble grumble.

exxclusive · « **Reply #64 on:** October 21, 2016, 11:47 »

Looks like the site is down again. What is going on in Shutterstock?!

Ronib · « **Reply #65 on:** October 21, 2016, 12:31 »

Down in israel

stockVid · « **Reply #66 on:** October 21, 2016, 12:35 »

Down in USA.

Dreamframer · « **Reply #67 on:** October 21, 2016, 12:43 »

Fotolia and https://stock.adobe.com are down for me as well, and Bigstock barely works...

Dumc · « **Reply #68 on:** October 21, 2016, 13:00 »

All up for me, *.si

Dreamframer · « **Reply #69 on:** October 21, 2016, 13:04 »

We are under cyber attack. A bunch of websites doesn't work including Twitter, Netflix, Spotify, Weebly, Wix, and many more. http://www.usatoday.com/story/tech/2016/10/21/cyber-attack-takes-down-east-coast-netflix-spotify-twitter/92507806/

Ronib · « **Reply #70 on:** October 21, 2016, 13:19 »

Videoblocks doesn't work

jamesbenet · « **Reply #71 on:** October 21, 2016, 15:32 »

This is the strongest cyberattack in recent memory according to experts, for us many sites just don't work at all. It is a DNS style attack which kills the ability of routing URL servers to serve users so even when the sites are working we cannot get to them unless we use a direct IP route.

Goes to show how fragile the entire DNS web system is and no dependable redundancy. I think we can kiss most earnings today goodbye.

Cider Apple · « **Reply #72 on:** October 21, 2016, 15:39 »

Is this only a US thing as everything has been working fine for me in the UK?

Dumc · « **Reply #73 on:** October 21, 2016, 16:33 »

https://www.ft.com/content/08ca940e-97a1-11e6-a1dc-bdf38d484582

Dreamframer · « **Reply #74 on:** October 21, 2016, 18:38 »

Quote from: Cider Apple on October 21, 2016, 15:39

Is this only a US thing as everything has been working fine for me in the UK?

Yes, this one was US only.

cathyslife · « **Reply #75 on:** October 21, 2016, 19:19 »

Apparently it isnt affecting all of the US...I have been watching Netflix all day with no problems. I just did searches on ss, fotolia, and Adobe, and all are working ok. i did not try to purchase anything, but i am getting to the sites ok. Hopefully this means at least some buyers are able to purchase.

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Author Topic: Shutterstock down again? (UK) (Read 9362 times)

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